Nine Casino - general discussion (page 4)

listen carefully, I'm from Greece. so no one has an account and you always log in with email and not with your mobile or landline number, you download a vpn program and choose the servers that I'll tell you about all the bonus games, they only play Poland, Germany, Ireland, Albania, Bulgaria. you don't want all the providers, you can play with France, Italy, Romania, England, etc. I for example chose server Hungary and it gives me limited games

I would be very careful what you do, because VPN is forbidden under our system in the casino you mentioned. Did you ask the support or do they have somewhere in the Terms and Conditions that vpn is allowed ? I say this because it could easily happen that if you win, you could have all your winnings voided for breaking the rules. 

So in my opinion, I would absolutely not risk something like that and find another casino where you don't have to worry. 

Very good guys, the other day I took out money at nine casino and I took it out at mifinity

And I'm sending the Iban, the DNI and all that and they don't verify it, what do I have to send so they can verify it?

If anyone knows, please help me, I would greatly appreciate it.

Hi, I moved your post under the casino you mentioned. I think there's a player trying to help you in this thread and that's where the conversation is being kept: https://casino.guru/forum/general-gambling-discussion/mifinity-withdrawal-to-bank-account/6#post-76115



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Hi, I'm contacting you for the umpteenth time...withdrawal of 500 euros made on 17/01/2024 returned to the gaming account on 19/01/2024.

Now I have 2500 euros in my gaming account but during the withdrawal phase the BIC/SWIFT insertion option is missing only the possibility of entering IBAN

Withdrawals by foreign bank transfer must include the BIC/SWIFT in addition to entering the IBAN

(missing during withdrawal)

So if I make a new withdrawal the money never reaches my bank account.

I tried to make the withdrawal again. THIS WILL ALSO BE BACK BACK.

I urgently request that the problem be resolved so that I can collect my money. I attach you screen

Resolve as soon as possible.

Hi, did you try to ask the casino if there is any other alternative you can withdraw, or what you have to do if you can't enter the BIC/SWIFT code ? I think they should know best. Also, are you in contact with the casino or did they not help you ? 

However, I saw that you filed a complaint and our team will try to help you. 

Nevertheless, I also noticed that according to the complaint you have to rollover your deposit 3 times, have you managed to do that yet ? You probably won't be able to withdraw before then.

Let me know.

On Saturday I deposited to receive a 100% bonus

I didn't receive it.

the casino claims that another account was logged in from my IP.

which is not possible. because I log in from my phone. And I don't use multi-accounts.

Moreover, I have had an account for a long time. from the very beginning of the casino's existence.

the account is verified. I deposited and withdrawn many times.

What could be the reason??

Unfortunately, they have been working on it since Saturday, but there is no information. I'm afraid to play because if I win, they will definitely block the payment

Hey there!

Have you ever used a VPN or accessed the site from a shared internet connection?

I'm sorry to say that, but no one aside from the casino employee will help us determine the problem fully, I wager. 🤔

Come back with any news, please. At least to discuss possibilities.

Unfortunately, despite numerous assurances, no one has informed me about the conclusions for over a week.

I'm afraid to deposit money there because if I win, they may use it to block my withdrawal.

I see the same level of risk. It's not worth it if I'm about to ask. If you have some active balance in your casino account, however, I would try to file a complaint. Such uncertainties need to be cleared out. 🤔

And if the casino is not able to respond, let them learn this is a mistake.

Absolutely heartbreaking treatment. I had understood you have to play through your deposited money, so you put in £100 you have to gamble £100 before you can cash out and have played with these terms before a few times. Turns out it has now changed to 3x your deposit. So how you are supposed to gamble 3x what you put in is just crazy and you are so unlikely to actually win anything. I hadn't realized this until being £400 in and then finally breaking even just to be told I still had to gamble £750 before I could withdraw. I see this as criminal and I do not see how this can be legal. The terms have changes since I last played and even the person in the chat started off by saying you have to play through your deposit at least once only to change what they were saying later in the conversation to you have to play through your deposit x 3.

Oh, so I see you've stumbled into quite an unpleasant situation. Especially if the chat was also initially of the opinion that you had to wager your deposit 1x and then it changed to 3x. Apparently, few players think to check if they don't play in the casino for a long time, so this can change.

Anyway, you didn't manage to wager your deposit ? Unfortunately, even though it is not the least, it is becoming a habit that it is so in casinos. 😥

No, it’s very unlikely you’re going to win with those terms in place. With my £400 deposit which I very much regret! I’d have to have won £1600 and played through £1200 just to be lucky enough to cash out my initial £400 deposit. Who in their right mind would ever agree to place any bets when up against those odds?

Yes it's a lot and that's why I would think to make the deposit much lower and try to wager it 3 times. Of course, if that doesn't suit you, you have the option to choose another casino to play at. 

However, I would always test the casino first and I wouldn't make the first deposit so high.

Unfortunately making a lower deposit doesn’t work. I deposited £100 at a time so you’d think you’d need to play through £300 which is bad enough. But you have to play through 3 times your deposited amounts since your last cash out. So the more you chase your loss the less likely you are to actually win.

Ah, so in this case you are right. So I would probably leave this casino and I certainly wouldn't try to win the money back, because that would be a difficult task.

Do you think you'd do that ? I ask because from the way you write it seems to me that you also resigned and will not continue here. 

good evening everyone and congratulations for this wonderful place ☺️, in part it has opened up a world to me and in part I hope I don't have to regret it 😅; I'll try to be concise 😬 two months ago I made the mistake of unsubscribing from an adm/aams casino and automatically x 90

somedays I will be everywhere, (my fault) I have always played games to escape so I'm not very practical, then by chance I discover you while I was looking for a solution I decide on a feel to sign up on Ninecasino, I register at a basic level, they don't ask me anything and I clearly lose all around €1000 spread over the days and in any case with a round of over €3000 in their favor, yesterday finally Lady Luck winked at me and I recovered €1100 I started to deposit, three were unsuccessful because they were stuck to small children bonus that I had forgotten to cancel, not bad, they are immediately credited back to me, I play a little but I save €950 which is accepted but currently under review. I contact in chat to find out how to insert the remaining documents and I am only told to wait, in chat the same, but then I read a slew of people complaining about delays, confiscations and so on both here and on Trustpilot. Which honestly worries me, mostly because I tried to do everything correctly, only one account, no VPN, and I took screenshots of everything, all I'm missing is fingerprints 😎😅. Here, basically I'm asking if in the end I can rest assured in your opinion. In the hope that they will notice me. I thank all of you in advance and wish you a happy Easter 🐣

Hi, I wouldn't be skeptical right from the start. How long do you wait to be verified ? You've had your withdrawal for how long ? 

It's also good that you have screenshots of everything in case there are problems. But for now I wouldn't worry and do everything as the casino asks. When they have an update they will definitely get back to you. 

So let me know if you have anything new. 🙂