Ninbet Casino - general discussion (page 3)

As you recall, the previous questions I responded to were of a different nature. Additionally, I was referring to my colleagues rather than players.

Pushing through the affiliate network is actually easier than dealing with the owner, who rarely participates in resolving complaints.

If the associated contacts decide not to cooperate for any reason, the complaint will lack a response.

"Casino is owned and operated by a company incorporated under the laws of Curacao," is just a statement casinos use and has very little meaning—it says nothing and has no value for reviewing the casino at all, and I do not see any points I should address. Many companies running online casinos are based in Curaçao...

Sadly, I do not understand what claims you had and what was justified. I only saw an unjustified complaint submitted about a different casino, not Ninbet.

In any case, the optics you seem to use would be better to discuss with lawyers; instead, we are driven by fairness and focused on resolving disputes.

In cases where we are unable to process or find a fair way, we may recommend asking the licensing authority for the player.

Try heats casino or deloro . Amazing customer service and withdrawals take less than 1h , sometimes instant. I self excluded because I want break but in 15 years of gambling I didn't find site that could compete with this too, even British casinos could learn from them . Verification was very simple no dragging it out and excuses.

First of all: I have/had no claims whatsoever, and I don't know what unjustified complaint you are referring to, because this has nothing to do with Ninbet!

My sole point is that a casino with such practices should NEVER receive a SECURITY rating of 8.9, because SECURITY probably means, among other things, that you can be sure that you will receive your winnings without any problems (which, given the countless negative user feedback, is definitely not the case), and also that you can turn to a commission in the event of a dispute (this is exactly what Ninbet mentions in its T&Cs, but we both know that this is a lie, as there is no license)!

But that's not all, Ninbet uses an outdated symbol including a link to its OWN homepage (see the following screenshots) to give the impression of a valid license in Curacao.

This has NOTHING to do with seriousness, but is deliberate misleading of the players and at the same time simply fraud!

If ALL THAT means a security index of almost 9, then I "congratulate" Casino Guru on this "assessment" and will not comment further on this topic, because many players rely on this index and then suffer the consequences (as can be seen, for example, with "Azza")!

Precisely what I said:

"Sadly, I do not understand what claims you had and what was justified. I only saw an unjustified complaint submitted about a different casino, not Ninbet."

I still do not understand what practices you have been talking about. I explained to you the part in the rules about the owner and the affiliates. So, where are we getting with this, please?

Do you know what the Safety Index actually means?

It is visible right in the tab called Safety Index Explained, as well as in the guide. What you posted here has little relevance until it directly interferes with fair payouts.

Basics are here:

https://casino.guru/ninbet-casino-review#tab=js-tab-reputation

Your expectation is, in my opinion, preventing you from understanding how we review casinos.

https://casino.guru/our-casino-reviews#factors

I'm sorry that we do things our way and I understand it does not suit you—that's ok. There's no need to explain that.

Hi all,

Ninbet and its clones (betflip.io, casobet, 7bets.io) are absolutely fraudulent.

Ninbet disables support chat, does not respond to emails, does not check documents and of course does not withdraw funds.

There is not a single person here who has received even one dollar.

What is most surprising and outright fraudulent is that they reset the balance, open a chat on their page and write - "in order for you to be able to withdraw funds, you need to deposit half of this amount"

Have you ever encountered such an outright scam anywhere else besides these four casinos?

And that is why it was very surprising for me to see such a high rating for the respected Guru.

Nobody can understand why Casino.guru give them such a high rating.

There must be some financial benefit for them otherwise none of it makes sense.

I've already mentioned that I won't be responding to Casino Guru's arguments any further, but I'm EXTREMELY pleased that only NEGATIVE feedback continues to be posted, which doesn't surprise me at all...

I see it exactly the same way as you, pgibbyuk1 --> If there is only negative feedback from users, then the rating by Casino Guru is simply wrong, or they should rethink the rating criteria as quickly as possible, because they call it a SECURITY index, but if you don't get your winnings, there is no license and there are demonstrably lies in the T&Cs, then this casino is simply NOT SAFE!

I was excited about CG until now, but this has definitely changed, as there is absolutely no insight to be seen...

One can only hope that users have enough common sense to form their own opinions and completely ignore the "safety" index!

Thank you for the information, because 7bets.io is indeed a perfect clone of Ninbet, just not in Curaçao, but in Costa Rica ("Casino is owned and operated by a company incorporated under the laws of Costa Rica")!

At least now I'm convinced that neither Curaçao nor Costa Rica are true...

Very, very "interesting" that this casino has a SECURITY INDEX of only 3.5, even though it is clearly an "affiliated company" of Ninbet.....

I should just mention in passing that the T&Cs also fraudulently refer to the "Costa Rica eGaming Commission" in complaints, even though no license exists!

This is 101% the same owner, but strangely enough, the 7bets profile does mention an owner ("Alimaniere Sociedad De Responsabilidad Limitada"), which definitely indicates a clear contradiction on Casino Guru's part (accordingly, it would be logical for CS to at least match Ninbet's index, but their pride is probably far too great for that)!

This whole topic is so sad that it's almost funny.....

Ultimately, only one thing is important: We users know what's going on, no matter what Casino Guru mentions!

May I ask if this really happened to you at this casino when you wanted to withdraw?

Do you by any chance have a screenshot of it, please?

It surely is not a fair practice, and no online casino should do so.

If you'd like to learn more about how we review all online casinos on our website, please read about it here.

Also, could you update us regarding the verification of yours at this casino, please?

Romi, there was no verification process.

I heard nothing from them ever. They disabled live chat, as others have reported above and kept returning my withdrawal request to my balance.

They ignored me. It is as simple as that.

If that isn't dodgy as hell, I am not sure what is!

Did you play the balance down, though?

We offered you our help by filing a complaint, but I didn't see any from you.

Just to be clear, I'm writing this more for other players than for Casino Guru staff, who I expect will ignore it. Yesterday, I deposited around $3,000 total to this site over a few hours. I lost about $2,000, then deposited another $1,000 and managed to get my balance up to $4,800. I tried to withdraw $1,000, which is only a third of what I put in, so it's not like I was cashing out profit. The withdrawal was denied with no reason, no explanation, and no communication.

I spent the entire day trying to get in touch with support. Every time I reached "Queue Position 1" in the ticket system, I was suddenly kicked out. No follow-up, no reply. I've seen people talk about the sister casinos linked to this one, and they look the same other than the logo and colors. I imagine they operate the same way.

The only reason I played here was because Casino Guru gave it a score of 8.9. That score made me think it was safe, but I don’t trust your system anymore. It looks like high scores are just handed out to casinos that pay good commission. I’m obviously upset, and I’ll file an official complaint once the 14-day wait period is over, even though that delay makes no sense in a case like this. But honestly, I don’t expect to get any of my money back.

I used no bonuses, played on one account, didn’t touch a sportsbook, and didn’t break any rules.

The reason casino's make sister sites is to protect their image when they fail to cash out users like this.

I think Casino Guru should take this listing down, or at least put a clear warning on it telling people they will not be able to withdraw their money.

Here's a video of the casino ignoring me. No, it has nothing to do with my network. I have never once received a reply.

https://drive.google.com/file/d/1aBKSz-0dxMuwNfkldTe1w_fz-Y1ipwi5/view?usp=sharing

NOTHING will change the rating of 8.9... sad but true!

And yet CasinoGuru still rate this casino 8.9 despite all of this... As you say, Colby, it has to be a cash incentive for them to do this; otherwise, they would not have achieved this score despite all the negative feedback from players.

I no longer use CasinoGuru to check casino ratings for this reason.

Hello,

Based on the first sentence of your post, I honestly can't tell whether you want to get help or not, but I guess an honest try is always the best call. So, here I am:

Thank you for sharing your experience, because it sounds genuinely frustrating. A denied withdrawal without any explanation or response from support is something no player should have to deal with.

Let me address a few key points from your post:

1. The rating of 8.9 reflects the casino’s performance across multiple areas, including transparency, complaint resolution, and responsible gambling. It is not permanent. If we see a pattern of unresolved or serious issues, the score is adjusted accordingly. We monitor all cases, especially ones like yours.
2. Commission and ratings are separate matters. Our business model is affiliate-based, but the rating system works independently. We’ve lowered ratings in the past even when it affected commercial relationships.
3. The 14-day waiting period is there because some issues resolve without our direct involvement. It also gives both sides space to react before we step in. While it may feel unnecessary in urgent cases, it helps keep the process fair.
4. Sister casinos often share a platform or ownership, but not all behave identically. We track complaints across groups and adjust our assessments if systemic issues appear.

If the situation doesn’t change, please submit a complaint once the waiting period ends. We’ll do our part to contact the casino and push for a proper resolution. If you decide to include the video as supporting evidence, which sounds good to me, we’ll review it as well.

I believe none of us can truly predict the future. I understand this comment comes from frustration, and I respect your opinion, but I’d appreciate it if you could take a moment to read my last response to the other player.

We can always talk specifics. If you're open to it, could you briefly remind me what happened in your case and why you chose not to submit a complaint? The reason I ask is simple: to challenge a casino’s actions—or later, the way we handled the situation—discuss the concrete outcome. However, first, we need something concrete to review.

Without any details or evidence, I honestly don’t know how to respond in a way that would be fair to you or to anyone else reading this.

Hi! Thanks for sharing your thoughts. I’d just kindly ask you to please take a moment to read my previous replies in this thread. They address exactly these concerns about ratings, commissions, and how we handle complaints.

If you have specific experiences or evidence, we’re always open to reviewing them seriously. Without concrete info, it’s hard to make meaningful changes or respond properly.