Neospin Casino - general discussion (page 5)

I have no news from them what can i do now. To have m'y money ?

With all honesty, you must be patient.

The complaint must progress further. The next step, however, should happen quite soon, I reckon. The complaint timer shows less than a day.

Hello, I guess the other player has a similar issue. Feel free to read those posts, please. It is about delay, I'm afraid.

I agree it is frustrating and overall a negative experience. They should find a solution and provide a decent explanation at least once.

I suggest we compare updates next Monday, though. For this moment I can only recommend patience. 🙁

I just receive my 1 windrawal of 6000 $ but i still cant go in m'y account that i have 30000$ in it. They told me that m'y funds are still in m'y account. And they send s request higher département. Im still waiting.

You should definitely reply to your complaint so our team can move forward then.

Yes i deposited real money. Around 1500 $ so now i receive only 1 windrawal of 6000$ and. They desactivated m'y account and i have 30 000$ in it and they keep telling me that they ask to speed up. With the révélant always same answer. I just want m'y wins im so tired and make me alot of stress to leave me like that no explication nothing.

Please reply to your complaint so our team can continue in resolving the issue and contact the casino when needed.

Guru to be totally honest generally by the time we hit your page with our complaints we are exhausted by the absolute criminal run around we have endured by said Casino. I am now questioning the legitimacy of this site also, I am shocked to see such a high customer rating for NeoSpin given the plethora of almost identical complaints of their disgusting and immoral conduct. When is enough? enough ? When will you actually start to listen to the people you are supposedly supporting? Can you please advise if you receive any incentives be it financial or something else from ANY online Casino ?

Not good enough

Romi this is not a complain that you are unfamiliar with …..! This casino is shady as you know it we know it so cut the bs and represent the people !!!

Was your issue resolved? It’s an absolute disgrace how this casino blatantly robs customers. What’s probably worse is the fact that Casino Guru rates their trust factor so highly 😳🤯😳 Legally this casino should not be accepting deposits from Australia but they continue to do so heck they even target Australians in their marketing. If that behaviour on its own doesn’t influence Casino Guru’s outrageously inflated trust score what are we even doing here 😣

NeoSpin isn’t allowed to provide gambling to restricted countries!!!!

The whole online casino industry is a disgrace

Wat else i have to do. Still leave me. That they are working on m'y account still cant have acess to m'y account with 30 k in it

I understand players' frustration when it comes to their withdrawals and problems with them. I also understand that sometimes the complaint process can be lengthy, as there are quite a lot of them. But what I don't understand is when someone comes to complain and I look at their profile, i.e., yours, and your complaint ended up at this casino, so you stopped responding. What are you trying to prove by writing this here? Are you questioning our legitimacy when it was your fault that we couldn't help you more? 

For example, I see a player right above you who is discussing how many thousands he has in his player account and that he has already received some of it. Then the casino is obviously solving its problems. 

I'm sorry that it still hasn't been resolved. If they are still investigating something, you will have to wait, but of course the complaint you have filed should help. Try to always reply as soon as you receive a response to your complaint, because otherwise it will only prolong the process. 

Once we find out everything we need from you and have no further questions, the casino will be contacted.

Perfect thanks

Is it possible to have some news wat is going on with m'y account

Is there something elle i can do to speed up the process ?