National Casino - general discussion (page 3)

Not that you pay me my money

Hello,

I'm sorry, do you need help?

casino very good. I made deposit 20e with 2nd deposit 50%•

played slot netent 2e peer spin.

i win 500e , made a wager, made cashout and sent veryfication documents.

2 hours and money in mifynity

wallet, without contact live chat .

no problem with veryfication and cashout.

and dont know why casino reputation is no good.

Problems with your account, responsible gambling features or anything else, feel free to do so here.

Hello,

it sounds really good. Are you a big fan of Netent games, I wonder.

I believe you have already submitted a user review, so feel free to send us even a positive one 🙂.

they are asking me for a card that according to them was made on the credit card on 01/06/2022, which is not included in my transaction history. All transactions made on this site were through pix. They are refusing my withdrawal

josiel200@hotmail.com

josiel floriano

I can see that you submitted the complaint, so I'm eager to learn more as soon as it's reviewed.

The way I see it now, the casino asks you for proof of deposit you have never made, and due to that your withdrawal is blocked, am I correct, please?

Well, the complaint was a good think to do, I guess

Good Evening. I made a deposit at the national casino and saw that its games are not supported in Greece. I withdrew this money and they sent me identification documents. I go in to do them and it does not accept in pdf format, also the email I replied to them to help me is not available. What can I do;; Thanks

Hello,

You deposited in the casino to find out that some games (surely casinos with greek language availability will provide some games for players from your country, and it is based on the game providers) are not available to you, right?

Then it seems you started the verification and are now struggling with a certain document.

Can you explain which document seems to be wrongly provided? I find it very interesting that the .pdf format is restricted, though. Normally, it's the only allowed format.

But I check the rules and you are supposed to upload screenshots, instead - check point 8:

"11. KYC AND VERIFICATION:

Provide your KYC procedures

1. All Players should be over the legal age (18+)

2. List of required documents in order for players to pass verification process:

Photo of an identity document

Photo or screenshot of the payment system

Photo or screenshot of a document confirming the current address of residence (not older than 3 months)

3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)

4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity

5. We also check player's bets for possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them

6. To prevent the possible fake/untrustful usage of the ID verification process, we check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website

In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email

7. The player should upload documents to the "Document verification" tab in his/her account

8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation

9. Additional documents:

Selfies with an identity document

Proof of wealth

Proof of funds

10. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).

11. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.

Proof of wealth: a document confirming the welfare of the player. 

Proof of funds: a document confirming the receipt of funds to the payment system.

Let me know how it went, I'll try to help

Hello,

please check the rules, I find point number 8 saying:

"8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation"

I'd say that you should upload photos or screenshots instead. Try that and let me know.

This casino did not make the payment. I hereby inform you of my extreme concern regarding my withdrawal request at National Casino. On the 30th of January 2023, I requested a withdrawal of €670 from my National Casino account, however after checking my Skrill account, I noticed that the withdrawal was still not processed. To substantiate my claim, I have attached a complete and detailed statement from my Skrill account, which clearly shows that there were no transactions processed worth €670, I contacted Skrill and was informed that the transfer I requested on 30th January was reversed for reasons beyond my control. to Skrill.

NationalCasino customer support only sends automatic responses and they don't pay what they owe me.

Be very careful with this casino

Yours sincerely,

Carlos Guedes

Hey there.

I'd like to start from the beginning. So, allow me a few questions. Have you ever withdrawn from this casino before? If you haven't, have you at least passed the verification yet?

Such a delay is huge, and I'd like to understand what's causing it.

I lost 300 euros today. It's surprising but there wasn't a free spin...especially since before that there were quite a lot of problems requesting a withdrawal..Really very strange what they asked for in order to make a withdrawal. I don't advise anyone to invest in this casino..The support is also very terrible..

Hello.

I would say it makes sense that free-spins luck dries off eventually, nothing lasts forever. It's gambling.

But it is sad to hear that support is terrible. Can you mention some examples, perhaps?

Is it somehow related to complicated verification? I think other players would appreciate other details.

Hello Radka...

At 300 spins I think 1 free spin would be conceivable. I bought 10 spins. I won 140 euros on the free spins. Mind you, I bought the free spins. That means I bet 1 euro about 350 times just won a little over 60 euros...that's very surprising...

During the verification I deposited 25 euros and 30 euros once. During the verification they only wanted to see the 30 euros deposit from my account and not the 25 euros.. Everything is in the 25 euros deposit (my name, amount and the IBAN and who I paid it to). To be honest, I'd rather play at Crazgames Casino or Ricardo Casino.

Hello Chris1979,

I will respect your opinion, just imagine that my latest test consisted of 10 sessions in which I bought free spins and only two gained me real winnings (the amount won was higher than the bet amount), yet the actual outcome was a slight loss. 🙂

What should I say? It happens.

I still do not fully understand the verification issue. You deposited twice during the verification, what was the trouble about? Can you specify?

The problem is that they have proof of a deposit of 30 euros that this 30 euros was deposited at their casino. But since there is no name on my account statement (only my Iban) they do not accept this document..

I don't care about the 300 (440 in total)... that's how it is when playing. Sometimes you just don't win. But the fact that you didn't even get free spins when you bet 1 euro 300 times makes it very suspicious that things are not going well..

In addition, the rotations sometimes last 3 seconds and then again 5 seconds or sometimes 7 seconds...why do the reels spin so differently...that's a good question

This is normal, I'm afraid.

The statement must provide your full name and address.

I know that some players need to visit their bank in order to get such a statement. Can you call your bank? I would try that.

Ok, I would also be a bit concerned, but as I explained, this happens. It's math and statistics.

To be fair and square, though, the whole concept of fair games works just like his:

"The principles of randomness are honoured by every licensed game provider."

(https://casino.guru/how-slot-machines-work-math)

I think it paints a picture...

Anyway, the delay and oddities you've described are usually caused by a lagging connection - needless to say, it may happen on both sides. I empathize it may raise a certain level of suspicion, so you should look for more stable sites or connections to avoid that. What do you think?