MyStake Casino - general discussion (page 8)

Your bank account statement should still have your address on it so send them a screenshot or pdf

I will try, thank you very much👍

Little girl. I'm afraid you should have thought of this before you registered 🙁.

All foreign casinos check your residential address, which you can also prove with a bank statement or utility bill. They have it written in the rules.

"Client Identification

The Client Identification Program is to be carried out:

before any financial transaction can be made;

when there is any doubt about the authenticity, veracity, or adequacy of the previously obtained Clients' identification data.

requires Clients to provide proof of identification and if necessary, proof of residence; and

does not under any circumstances permit any transaction to be made with

incomplete identity and if needed residence verification information. "

At a casino with a Czech license, you would go to a branch and the place of residence or permanent residence would be determined by the ID card. But in this case you have a problem. If I understand correctly, the only proof of address is just the OP, right? And may I know what address you have on your bank statement?

liar scammer

Is this supposed to be offensive? If so, stop that.

If when they don't pay you what's yours it's more than OFFENSIVE YOU THINK

You actually addressed another player, so it seemed like you were accusing the player of being a liar and scammer 😀.

That's why I asked you first, you see?

hello this casino is a scam do not play in it I deposited 2500 I managed to make 5000 and they never let you withdraw the money so people do not play in the mystake casino pure scam

Hi!

Has the casino ever explained the issue to you? I mean, what makes you think you won't get paid?

The money is already on the way, that's what they said

Ok, since when is the money on the way, and which option did you choose, please?

Hi guru team,

I have been playing with Mystake recently, I was verified fine and actually managed to successfully withdraw £300

Yesterday I was lucky today and managed to win £877 which I withdrew. This was processing and this morning I was told my account is closed with no reason at all. I had no bonus active, and really just looking for some help to resolve this.

kind regards.

Hello there.

To me, it sounds like a lack of explanation... You should, at least, be advised which rule was breached to ensure you won't do that again 🙁.

Are you sure none was mentioned, please?

Anyway, help is available through your complaint resolution center. Use this link to submit a case, please.

https://casino.guru/complaints

Transfer Since Friday has not yet arrived

They have closed your account so as not to pay you

They have emailed saying they won’t tell my why it’s closed, but my refund is still processing. Very strange

When he closes the account, that is because he alleges that you have violated the law of the game so as not to pay you

Spent a lot of money at this online casino!