MyStake Casino - general discussion (page 9)

Requested yesterday afternoon processed at 8am in my account at 11.05am. They don't process withdrawals at weekends 😁

Hello,

Thanks for the information, I guess.

The day hasn't ended yet. 🙂

I'd wait.

Go into your transaction history find the withdrawal and see if it says success if it does the money has been transferred which means if you did it by bank transfer the money hasn't cleared yet.

I have not been successful with the bank transfer, it has been rejected by the issuer for no reason. Now you have to make an astropay account and they send it to you there and you can make a withdrawal. Astropay is super good and makes a transfer in 1 minute. Made another withdrawal through astropay and it still hasn't arrived or even been approved

Well, what about an explanation? Did you ask the support or chat? Something must be wrong, I'd say.

Yes, to both. Without any explanation. They have made me create astropay for the payment. I did it and at the moment they transferred the money to me. Now I have made another withdrawal and I see that they are not going to pay me for a while. According to them he is processing.

It's not good.

You should be told a suitable explanation at least. The casino should do its best to inform you about the estimated time, so you don't have to worry so much 🙁

If you already have to wait

Has anything changed in the meantime?

Hi there I signed upto this mystake I have put my money in and won £185 .And now I can’t withdraw to method I used to deposit they took that fine .I don’t have or know or want to use bitcoin .And I noticed it says uk can’t register but they let me ! And let me deposit .I also didn’t have to do verification to deposit .I don’t have a driving license nor do I have a passport jst now .Only my birth certificate .I would at least want my deposit back ! Or the winnings there jst sitting there .It’s wrong what they have done .Please help I need my winnings

Hi!

Once the casino allows you to register from let's say restricted country, the support should also do its best to help you pass the verification and get the winnings. Though it may not be the question of restriction, the casino should help you out. What is the main issue with the verification, please? Can you paste any casino's explanation?

I feel it would be helpful!

Email them and see if they will accept your birth certificate. IN terms and conditions of this casino you have to pass KYC and that includes ID passport or DL. You might get lucky and they might accept your BC. I'm British and I have had withdrawals from all 3 of this groups casinos Goldenbet and Rolletto no problem

So basically I’m not going to get the money support contacted me .They don’t accept birth certificates .And passports on strike plus i can’t afford a passport jst now .So looks like my winnings can’t be withdrawn it’s ridiculous .As birth certificate and proof of address is what I even used to get my job ! And hmrc use it !.Also £30 was taken from account when I signed up from pro play ? A transaction company .So annouyed I needed winnings

It's standard procedure at any online casino to meet their KYC compliance for proof of identity to provide either PP or DL. So if you want to gamble online in the future you are going to need ID

thts we’re Ure wrong every uk casino I haven’t once ever used any of those id or even had to a simple email reg and tht is it and the withdrawel comes in literaly 30 seconds with bititon and mr mega spins .And all the big ones paddy power etc etc not once did I need id.Anyone outside uk turns out u do and If u can’t u need to do biticoin withdrawel ahhaha wtf

i do have id jst not the ones they need unfortuntely

In my experience and I have joined a lot of casinos they want proof of address ID PP or DL and a photo of your bank card used for deposit I can see why a birth certificate will suffice but unfortunately for you Mystake won't accept it.

You probably missed the fact this casino isn't UK-licensed. It applies conditions based on different requirements. If you intend to play in such casinos, getting any kind of ID document to verify your identity will save you such troubles. Take it as a friendly opinion, please.

Understood. In this situation, a complaint might be a reasonable step.

Our website provides free complaint handling for players who struggle in the casino, which is exactly your current position, if I may say.

Read this guide if you feel you want to undergo the process:

https://casino.guru/complaint-resolution-instructions

This link allows you to submit your case:

https://casino.guru/complaints

Do you agree with the idea?