MyEmpire Casino - general discussion

If you want to discuss anything related to MyEmpire Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I also have the bonus problem. I'm currently on €770 and would like to pay this out. However, the bonus simply stopped €0.05 before the end and cannot be cancelled. For 2 days I have been writing to support several times a day and would like this bonus to be removed, but nothing happens. Every time they claim there are technical updates!

Oh, that must feel very inconvenient!

Based on the other similar complaint, I surely hope the casino will finally end this technical malfunction.

Of course, I wish you a quick resolution, and let us know as soon as something new arises, please.

Bad experience with this casino.

misleading advertising.

I am still waiting for the result of my complaint which is not progressing... because it was not treated surely due to the holidays?

I'm going to drop off others elsewhere if nothing progresses

Not sure about the holidays, yet Casino Guru still has at least two days to respond. Kindly mind the timer:

Please be patient, you are not the only one in trouble, actually, a team of 17 specialists is currently handling more than 800 complaints at once...

I appreciate your cooperation.

Yes I understand and thank you for helping players in difficulty.

it's just that it's not very convenient to have a deposit with them, which has been on hold for a while.

And I'm a little upset by this bad experience and this lack of respect, it's the first time I've encountered a problem.

I'm going to wait anyway without touching anything.

I will deposit certainly on other sites can be to be sure of the good progress of the result.

You're welcome. I totally understand that sometimes it's hard to keep a cool head when you're in an unpleasant situation, especially when there's money involved. 

However, as far as not touching your funds in the account goes, I think you're thinking quite well. A lot of players gamble away their money in the end, so if you have a strong will, that's the best way to go. 

For now, let's see where your situation goes from here and hope everything turns out well in the end.

Hello

Afterwards, I won't hide the fact that I find it super long.

Almost 3 weeks since I filed my complaint and it has not yet been opened.

I know people who had everything done in a few days. So I wonder if one day it will be treated.

And the longer we wait, the more I'm tempted to leave everything behind.

It would just be a shame if the site did well.

However, thank you for helping the players

The hope dies last. In this case, I certainly wouldn't give up if I were you. Sometimes it takes a little longer, because our team is also busy and they try to deal with each case carefully, just like yours. 

Anyway, I noticed in your complaint that Pavel took it over, and that he is trying to bring the casino into the conversation. 

So let's see where the situation goes and if the case can be resolved. 

I know it's a tough one in this situations, but try to remain patient and keep your head up. 

I wish you the best of luck.

yes thank you I saw. This morning my complaint was opened. And you are right. So I will wait now until it is taken into account. thanks for your advices and support

You're welcome. I'm happy to help and if I don't know any other way, at least in words if it's possible. 

Anyway, I'm curious how this case will turn out in the end. I firmly believe that it will be fine. Fingers crossed.🤞

I m facing a problem about 10 days 2 withdrawals and every time delays. I m going to take legal actions finally.

Hello, I'm sorry to hear that you had a problem with your withdrawals and that you didn't manage to get your money. I would like to point out that we give casinos 14 days to resolve such a request. So according to what you wrote they still have a few days. However, did the casino tell you any reason why the withdrawals are late? 

However, if you want, when the time frame I mentioned in my answer passes, you can file a complaint with us and our team will try to help you. Do you think you will take advantage of this opportunity ? 

Good evening to all. The myempire casino website has disappeared. Is anyone else experiencing this issue and maybe have learned something about it?

Hi I tried to open it too but everything worked normally for me. Can you please take a screenshot ? 

After almost 20 hours, it appeared again. Thank you for your answer

All good finally I took my money all withdrawals thank you @myempirecasino I woul recommend it and and rate it 4,4/5 stars!!@@

Very disapointed , i did a 400euros withdraw and its still pending after 15 days , the support is very poor only automated answers taking no responsibility , i havent get any clear answers about why the withdraw is pending and when is going to complete , the last 2 days they avoid me , probably i will not get my money back , i had no bonuses and no wagering requirments , they didnt ask about identification , probably i will file a complaint on their license provider

Hello, I initiated a payout of 500 euros on March 26th at 10:06 p.m. and today it is 4.4 and it says that there are delays and the working time is 3-5 days, I also have live support and e-mail. I wrote an email to support but I was always told to be patient. As I read here, I'm not the only one having problems. And always answer auto or I'll be logged out after a few minutes. I've never had such problems with a payout, it's a shame, the site looks great

Hi, I see you have filed a complaint and I would say it was the right thing to do if it has been going on for more than 14 days. I wanted to ask you why the casino hasn't given you the money yet, but I see that you only got automatic answers, which probably didn't help you. Have you had any successful withdrawals here before ? 

Anyway, we will have to be patient and our team will try to help you in your situation and see where we get to. 

If you learn anything new let us know.