MrPunter Casino - general discussion (page 6)

Since the 13th, but since it was the weekend, it's within the deadline, but today they haven't updated anything

If it's on the 13th, you'll have to wait; it will probably be there tomorrow or the day after.

I really hope they pay

Yes, I hope you get the money paid out. I was worried at first too, but I did get the money paid out.

Could you tell us, please, what the casino says about the withdrawal, though?

You said they copy-paste the same message.

Not every casino requires verification, actually. It also sometimes depends on how high the amount is, you know.

No casino will accept the documents if they don't need them, so perhaps you didn't have to send anything.

We'll see how it goes in the next days. I hope you'll get your winnings soon.

That the withdrawal takes up to three working days to be processed, and that if I reverse the payment, everything starts all over again, the status of the withdrawal remains the same nothing has changed, it says it's under review

Have you ever withdrawn from this casino before? Or is this your first attempt? Also, what payment method did you use?

I'm asking just to check if you have any experience regarding withdrawals from this casino.

This is my first attempt and I still haven't been paid

Our complaint team has to wait 14 days before they are able to intervene in any case, but if you'd like to file a complaint now, you are free to do so here. We will then investigate the whole matter, of course.

Yes, I'm going to complain, they haven't paid yet

Do I have to wait the 14 days to complain?

Actually, our complaint team has to wait 14 days before they can intervene in your case.

It is our policy.

Hi, I just wanted to let you know that I've received the money from mrpunter 😁

I am really glad you did.

Have you received them on Saturday? Not bad, right?

Please, I need your help. I'm trying to withdraw €200 and I've been waiting for four days with no results. I didn't know this casino had such a bad reputation; otherwise, I wouldn't have deposited any money. I was losing €200, but then I recovered it with €25, and I don't want to play anymore. Can anyone help me speed up my withdrawal process?

Is your account already fully verified, please?

It might delay the whole process sometimes if verification is needed, actually. Also depends on what payment method you have used.

Did you contact the casino regarding some information about your withdrawal, perhaps?

Just to try and find out what is going on, you know.

Yes, I contacted them and they told me it's still being processed, to be patient. They said there's no problem with my account, what they're trying to tell me is that the finance department is very busy and that they're working in order. I've used many online casinos, PokerStars, Stake, Roobet, Bwin, and withdrawals take a maximum of 1-2 hours, and the fastest I've received a withdrawal from the mentioned sites has been in less than 5 minutes. I invested money in MR. I'm trying to withdraw money because an ad popped up and I started losing a lot of it. This is the only time I've tried to withdraw money, and it's been four days now. My withdrawal method is the same as my deposit method, using my debit card. So I don't know if I'll actually get my money back or if it's simply gone. It's only €200, and on the sites I mentioned before, I've withdrawn over 5000 USDT, and it usually arrives within 10 minutes. Here, it's been more than 72 hours. I don't know what to do. Please help me; it's the only thing I can do. I'm addicted to gambling, and I need to pay my rent, or I'll be evicted.

I’m really sorry you’re dealing with this. The waiting, the uncertainty, and the pressure around money are incredibly stressful, especially if they’re affecting your ability to cover rent.

A withdrawal taking several days is frustrating, but on its own it doesn’t automatically mean your money is gone or that the casino is scamming you. Card withdrawals are often slower than crypto or e-wallets, and internal reviews can add more time, even if nothing is wrong with your account.

That said, I want to be honest with you about something important. You mentioned that you’re struggling with gambling addiction. In situations like this, there are really only two realistic paths forward, and neither is easy:

1) If you don’t inform the casino about gambling issues, the only option is to wait for the withdrawal to finish processing and avoid playing in the meantime. Many withdrawals do eventually arrive, even after several days.

2) If you do inform the casino that you’re experiencing gambling problems, they are usually required to immediately restrict or close the account. This is to protect you, but it may also freeze or lose any remaining balance. There’s unfortunately no safe "in-between" option where the account stays open but risk is fully removed.

I know this is an awful position to be in, and I wish there were a cleaner solution. Whatever you decide, your well-being matters more than any casino balance. If gambling is already putting your housing at risk, I strongly encourage you to seek support outside of gambling platforms as well, talking to someone who deals with addiction and financial stress can really help in moments like this.

Please see this list of help centers 👈

I hope the withdrawal reaches you soon, and I genuinely wish you stability and relief from this situation.

Thank you, I'm waiting patiently for my withdrawal. It's hard to leave it there while it arrives in my bank account. I'm thinking of pressuring them to cancel it and gambling what I have, but I have some very important things to pay for. They tell me the maximum wait is 3 days. I'll wait until Monday; if not, I don't know what I'll do. I requested the withdrawal on Monday of this week. I don't understand why it's taking so long. I don't know if the people answering me here work for the casino or manage it, but if you could help me with my case and speak to the casino, I would be very grateful.

It's been over a year since I last gambled, but the urge, the desperation, got the better of me and I fell again. I hope I don't fall again, and of course I'll contact support to close my account, but first I want my money back. Thanks for the advice. If you can help me in any other way by talking to the casino, I would appreciate it. I have faith that my money will arrive, but it's dwindling. They just keep giving me excuse after excuse, and I'm getting desperate. I don't know what else to do. Thanks.