MrPunter Casino - general discussion (page 7)

I see.

Since you’ve already submitted the withdrawal and you know you may be tempted to cancel it, the safest thing you can do right now is to put technical barriers between yourself and the account until the payout is completed.

If possible, ask someone you trust (a friend or family member) to temporarily change the password to your casino account and also the email linked to it, or at least keep the new password for you. That way, the withdrawal can continue processing, but you remove the ability to cancel it impulsively while you’re waiting.

Try to avoid contacting support about cancelling or modifying the withdrawal, as that can reset the process or cause further delays. From a purely technical point of view, doing nothing is often the fastest way for a card withdrawal to move forward.

I understand the frustration with the "up to 3 days" explanation. In practice, that timeline is often an estimate rather than a guarantee, especially for card payments and first-time withdrawals. Four or five days, while stressful, is still within a range that does happen.

Unfortunately, people here can't contact the casino on your behalf or speed things up. I understand that this may not be what you're hoping for, but I don't want to provide false optimism. The most important thing right now is protecting the withdrawal you’ve already made.

Once the money arrives, I strongly encourage you to immediately close the account and put longer-term blocks in place so you don’t have to fight this battle again under financial pressure.

Slipping after a year of not gambling doesn’t erase that progress. what matters is what you do next.

You can continue moving forward, as you already have that experience.

I really hope you get a confirmation soon and that the funds reach you. You’re doing the right thing by waiting, even though it’s hard.

I've already received my withdrawal. The only thing I don't like about the casino is how long withdrawals take. They should speed up the process because, like me and many others, addicts usually want to see the money in their accounts right away. That's why we get so nervous if it takes too long for our money to arrive. An addict bets much more than they have, wagering their savings, selling jewelry, whatever it takes to keep playing. And when we win, it's a necessity to see our money immediately. This is the first time a casino has taken more than 72 hours to process my withdrawal, but oh well, it's done. I've withdrawn it from the bank, and now I'm going to pay what I have to and try not to gamble again.

Hello!

I’m really glad to hear that your withdrawal arrived and that you could take care of what you needed to pay. Waiting like that is extremely stressful, especially when money is urgent, and you managed to get through it.

You’re right that long withdrawal times are very hard for people who struggle with gambling. The stress and temptation are much stronger in those moments, so it’s understandable that it felt so intense.

What matters most is that you waited, got your money, and are now choosing to step away again. A setback after a long break doesn’t erase the progress you made before.

I wish you strength going forward, I know you can do it once again. 🙌

Take good care.

Dear CasinoGuru Team,

And my warmest welcome to you players.

I am contacting you to file a formal complaint about MrPunter and at the same time to transparently demonstrate the depth of my analysis.

I regularly test numerous online casinos, their bonus offers, deposits and withdrawals, credit card processes, and customer support procedures. This is done systematically and over extended periods, ensuring that every step, every transaction, and every deviation is fully documented.

The problems observed at MrPunter are not limited to bonuses or support:

Payments are being processed late or incorrectly.

Deposits, especially via credit cards, are sometimes processed unclearly.

Bonus offers are not being credited correctly.

Support promises are repeatedly not kept.

IP addresses and other identifying characteristics appear to be deliberately manipulated, so that users continue to be "accepted" despite suspicious activity, without any traceability.

Let me emphasize: This is not a spontaneous complaint, but the result of months of structured documentation. Every communication, every deposit, every withdrawal, and every bonus transaction has been recorded, so the entire pattern is clearly traceable.

With this message I would like to:

to make the situation at MrPunter transparent,

demonstrate that the problems are systematic and not isolated,

to make it clear that I am fully informed about all relevant processes,

and that what is presented publicly here is only a part of the entire documentation.

I will only share further details and evidence with a person who fully understands the situation and with whom I communicate confidentially.

This should not be understood as an escalation, but as a controlled, objective presentation that shows those involved that the processes have been carefully examined and understood.

Best regards

You know, so I'll just say ChickZ

This text was structured with assistance, but only reflects part of my actual intention. The full message remains deliberately withheld.

Is there anything we could help you with, though?

You didn't metion any details about what actually happend to you, you know.

I've been testing online casinos for months. 😏

Deposits, withdrawals, credit card processes, technical procedures – everything is documented.

Anyone who thinks this happens by chance has underestimated me.

Patterns, risks, recurring structures – I see them before others even start guessing. 😎

Well, good to know that, I guess. 🙂

Hi, something similar happened to me and is still happening. At first, I received 2-3 withdrawals that went through without any problems within 2-3 days. Now, I have two €500 withdrawals pending for a week, another €300 withdrawal, and €1000 in the casino that I'm waiting to receive so I can withdraw it as well. I keep getting the same excuse about payment delays, etc. After everything I've read, I don't know what to think anymore because I've also read about many people who eventually receive their money even after a delay. I don't know if anyone can help me. Thanks.

Have they actually explained to you what kind of delay there is? Perhaps due to the high volume of withdrawals?

This situation can happen sometimes, and usually casinos are able to fix it within the 14-day timeframe. I hope this will also be your case.

Let us know how it goes, and then we'll see if we can do anything to help, please.

I am extremely disappointed with my experience with MrPunter Casino.

I requested a withdrawal last Thursday and, to this day, it has not been confirmed. Since yesterday, I have not been able to check the status of my withdrawal, and I am also unable to make any deposits on my account.

Today, I tried contacting Live Chat for support, but the chat was suddenly closed, and I can no longer access it. There has been no explanation, no update, and no communication regarding my funds.

This lack of transparency, combined with restricted account access and no customer support response, is extremely concerning. From my personal experience, this situation feels very suspicious and raises serious doubts about the platform’s reliability.

I strongly advise others to be cautious until this issue is properly resolved.

Patrick Polla

Hi, I see you've gotten yourself into a situation that I definitely don't envy. In this case, it would certainly be important to know the reason why the casino decided that you can't see the status of your withdrawal, or why they blocked your chat, but you obviously don't know anything. It seems to me that they might be investigating your account, but that's just my guess. 

So if the casino isn't responding, you can't contact them, and you don't have your money, I would probably go ahead and open a complaint with us. 

What do you think?