Mr Bet Casino - general discussion (page 27)

In order to help you, you really need to file the complaint, as already mentioned. Otherwise, I am unable to do anything.

What reason did they give you for the rejection?

They allegedly do not meet safety requirements.

But these are images that other casinos readily accept, and they are perfectly legible.

And the "live image" is recorded with a program of theirs and only taken when the program says OK.

We're on the verge of making it public and just gambling the money away. To be honest, we're not interested in that kind of nonsense.

We once collected €600, this winnings were worth €30... so we're doing well within the average range.

Furthermore, we are in contact with some streamers (with a large reach!!!) who would like to make this public.

I'm just saying that if no complaint is submitted, our team is unable to intervene, so if you only write about the issue here on the forum, not much will change, you know.

But it's up to you, of course.

We're still debating whether the hassle and waiting are worth it, or whether we should continue until we've played with two e-scooters together. Only then would we try again.

And whether I am their "problem solver" - really not, I don't want that!

They will soon see and hear the consequences of their actions regularly online.

It is easy to establish a .to site and thus reach many players and warn them by name about such sites.

Because when I see your statements, the problem has existed for a long time, you're trying... but nothing happens! ... We think some clear words need to be spoken about this, and a change in their behavior will only happen if the influx of people to such casinos is warned and stopped.

Yesterday alone, we played at three casinos, two of them with free spins, and made €150 and €250 respectively. And what can I say? They paid out within hours, despite the certification process (which took a maximum of 10 minutes at one casino).

Another casino is still "only €100" where we deposited €20.

We'd rather stick to casinos with small wins that actually pay out, than to places that think they can terrorize us and create a mental war. The best thing to do is write off the winnings; they only cost €30 anyway, rather than further stressing ourselves out... but at least make sure that some players stay away from these places altogether and avoid this mental battle.

The casino itself foots the bill; they live off our money. If they can afford it, then so be it.

It's been 4 days now and my withdrawal has been pending for over 48 days. I've been told that the account is being verified and nothing.

I see that you made the withdrawal on March 11, right?

Have you sent all the necessary documents, please? Any news from the casino?

I played on this platform with real money. A bonus was automatically activated without me clicking, accepting, or confirming anything. Normally, you have to actively select a bonus – here it was applied by default without any clear indication.

I was never clearly informed that a bonus was active. Only after I had already played and increased my balance to around €1,300 did customer service inform me that a bonus had affected my winnings.

After the damage had already occurred, support offered to deactivate the automatic bonus, which clearly proves that it should never have been active in the first place. However, deactivating it after the profit limit has been reached cannot undo the financial loss.

Furthermore, some of the support team's responses were dismissive and bordered on disrespectful. For example, they suggested I should "be satisfied with the experience" or that losing access to €1,300 was somehow acceptable since I still had about €65 left.

This is neither transparent nor fair, and it's not a proper way to treat customers. Players should be aware that automatic bonuses are credited without their consent and can later be used to limit or remove real money winnings.

I strongly advise others to be extremely careful here.

I also want to thank the Casino Guru team. I filed an appeal against the closed complaint weeks ago, and nothing has happened. Their transparency was also lacking. The casino and the support team communicated via email. As the aggrieved party, I had no way of knowing what information was exchanged. It went back and forth for two weeks, and I didn't know what evidence the casino had. Then, suddenly, my complaint was closed. I find that unacceptable. I wasn't even given the opportunity to respond. They tricked me into accepting a bonus that I didn't even acknowledge.

The conversion process lasted two weeks. I had no idea what was happening. I find that unacceptable.

Mirka, your complaint resolver, has explained everything to you within the complaints thread, actually.

Unfortunately, we couldn't help you more as the bonus was actually activated by you.

The casino has provided your gamelog to our complaint team, and we went through it to be able to see how everything went.

I requested a withdrawal of €600 from Mr. Bet. This was rejected by my bank and therefore automatically returned to the sender, Faro Entertainment Europe Ltd.

I provided the casino with the official end-to-end ID: mt29f601844... for this transaction. Since it was a SEPA payment, the money has long since been returned to the casino. Nevertheless, support has refused for over 100 hours to confirm this return or to manually credit the amount to my player account.

There is all the evidence that the money is with Faro Entertainment. I am being harassed and my money is being withheld without legal basis. I urge Casino Guru to intervene urgently.

Well, unfortunately, we are unable to intervene this way. If you would like to submit a complaint, please do so here.

Just a reminder, though, we can intervene in any case only after the 14-day time frame passes.

I believe that if you have a confirmation from your bank that the money was returned, the casino should be able to put them to your casino account shortly.

Verficqtion Delay —10+ Days — MrBet

Hello

I would like to file a complaint regarding a serious delay and lack of clarity in my account verification process at MrBet.

I have been trying to complete my verification for over 10 days now, despite being repeatedly told that the process takes 48 hours.

During this time:

* I have submitted all required documents multiple times

* I provided a bank statement clearly showing my name, IBAN and transactions

* I uploaded a transaction proof (deposit of 80 EUR on April 19)

* I submitted my bank card showing my name and IBAN

* I also re-uploaded my ID in better quality, as previously requested

Despite this, I kept receiving inconsistent and unclear responses:

* First, I was told my documents were not uploaded

* Then I was told they were received

* Then again rejected without clear explanation

Currently, support states that:

* My documents are accepted by the system

* They are now under manual review

* However, I am still being asked to wait without any clear timeframe

This situation is extremely frustrating, as I have fully cooperated and provided all requested information multiple times.

I would like to highlight:

* The repeated 48-hour timeframe has been exceeded multiple times

* The support responses are inconsistent and not transparent

* There is no clear explanation of what is missing or incorrect

⸻

What I expect:

* Immediate clarification whether my documents are complete

* A final decision on my account verification

* No further unnecessary delays

If the verification is not completed promptly, I will escalate this case further.

Thank you for your assistance.

This sounds very tiring to me, for sure. Especially if you have to submit the same documents over and over. Right?

Perhaps you should file a complaint here, and our team will investigate the matter because it is already approaching the 14-day time frame, and we can soon intervene in your case.

Perhaps the casino will move things forward faster.

What do you say?

sno & sable

What that mean please? 😀