Mr Bet Casino - general discussion (page 25)

Oh wow. That's a really long time to wait for verification.

What is the issue there, please?

You need to stop playing with that money because there is a big risk you'll lose it all. Our complaint team could intervene in your case and try to help you with the verification, if you wish.

All you need to do is to file a complaint here and explain the whole situation.

Please let us know if you decide to go for this option.

I have sent the requested info exactly as they asked for them. Screenshot of banking site with specific withdraw and name visible. And also in .pdf format.

I had looked back at my gameplay and see that, while waiting for verification, I have played through over 50 000 dollars Canadian. And have lost 15 000.

I,ve read so many things online that are concerning me.

I would love some help passing verification. I sent the documentation that was last requested of me two days ago. There is no way that a professional company would deny this info. I was going to wait until after today and if still no luck I will file a complaint. Thank you

It is so nice to hear someone say they actually found success dealing with mr.bet.

I am around 30 000 dollars on my account and am very concerned I will never see it.

I've had some experiences with Mr.Bet too... But I can tell you one thing: THEY DO PAY OUT!!! It takes time, they take their time, but in the end the money 💰 🤑 💸 comes 👍

We'll be here when you need us.

I inquired a few days ago whether this was still the case, but the question has been resolved.

They asked for verification by phone and email, and the transfer was completed within two days, even on a Saturday!

However, it was "only" €250.

Despite the sum, it is surely a valid experience for which I thank you.

It's encouraging to know that this casino can process withdrawal requests even on weekends.

I am writing to formally complain about the repeated rejection of my verification documents.

I have submitted clear, valid, and high-quality copies of all required documents multiple times, and they fully meet your stated verification requirements. However, they continue to be rejected without any specific or reasonable explanation.

This is causing an unfair delay in processing my withdrawal, despite my full cooperation with your verification process.

I kindly request:

• A clear explanation of exactly what is allegedly incorrect with my documents

• Immediate manual review by a compliance/verification officer (not automated system)

• Prompt processing of my withdrawal once verification is confirmed

If this issue is not resolved within a reasonable time, I will be forced to escalate the matter to the relevant licensing authority and consumer complaint platforms.

I look forward to your prompt and professional response.

Hi, how long have you been waiting for them to verify you? Of course, if you've sent your documents several times and they keep rejecting them without giving a reason, I don't think that's right. The casino could tell you what exactly is wrong so that you can avoid sending something that is not needed. 

In any case, if they haven't told you anything, as you say, the best thing you can do is file a complaint.

Our team will look into it and I believe that together we will be able to reach a positive conclusion. 

I have been waiting for six days now, and my documents keep getting rejected. Each time I resubmit them, I carefully follow the instructions provided. However, I am repeatedly told that the four corners of my passport are not fully visible or that the image quality is not good enough.

I have tried my best to take clear photos and ensure the entire document is visible, so this situation is becoming very frustrating. I’m worried there will be no end to this process.

I have been waiting for 7 weeks now....with new documents submitted every two or three days.

I have provided everything to their request and still not verified.

I feel this will not go well in the end.

It was the worst experience of my life with an online casino. What started as a bit of fun quickly turned into a real nightmare full of stress The service was catastrophic: every document was delayed for no reason, and they took a full week just to answer a simple question, blaming it on "department workload." The experience was completely unacceptable — I felt utterly cheated and neglected.

If you think you are sending all the documents as they should be and they are still being rejected, use the link I sent you and open a complaint. We give casinos 14 days to verify you, but of course if you don't know what to do next, we will try to assist you.

I think that will be the best way.

Hi, 7 weeks is too long, I would say, and it's definitely not normal. What did the casino tell you was wrong with the documents? I would also go ahead and submit a complaint so we can try to help.

What do you think? 

juru can you please check my compliment

https://casino.guru/complaints/mr-bet-casino-player-s-verification-is-delayed

Oh, sure, you've already opened it, great.

So let's wait how it all turns out. 

Fingers crossed. 🤞

I received a reply after 4 days... almost as expected:

And the PNG was the same one other casinos accept, and only the front of my ID card. This is going to be interesting, I think, considering what they're demanding.

Sadly, they also asked what specifically the document and photo should contain. How long has your verification been taking? 

Today was the 4th day, but only for the front of my passport.

However, I made the mistake of submitting the file immediately after the initial upload.

However, you can upload everything first and then submit it.

I took new pictures and then sent them.

I asked support if they were serious, but all I got was a copy & post response.

Well, I see.

Now we have to again wait for them to check your documents you uploaded.

Hope that now it will go positively.