Mozzart Casino - general discussion

If you want to discuss anything related to Mozzart Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I too had a very high opinion of Mozart until today, when they suspended my account until further notice? I'm thinking of opening a complaint but I'm waiting to see if they will answer me, but they haven't answered anything for 2 hours now 🙁

Hello. I have moved your post here, to an official thread of the casino, in case some other players would like to react or even share their experiences at this casino with you and others as well. 😉

So have you got any explanation from the support regarding your account yet? Please let us know if you have any updates.

What did they suspend you for?

I solved the problem, they lifted the suspension. They answered my email the next day. I can write you on pp if there is that option, so that I don't write here when I have already solved it with them.

Maybe it would be nice to briefly describe what and how you managed to solve it, because you could help other players in the future. But the decision will be up to you because I won't push you into it. I think it might be helpful. 

Either way, I'm pleased that you managed to solve the issue and everything is fine. I hope there will be no more problems like this. 🙂

Here I had written a longer text, but I will shorten it. This is sports betting, when you bet on a certain odds and get a VERIFICATION_WAITING message, don't try to bet on that odds again because it's disabled. In my case there was a misunderstanding, I thought it was a problem with a slow Internet connection, I didn't know what that message meant, so I tried a couple of times. But when I explained everything in detail on mail support, they activated my account again. 🙂

Oh I understand, anyway, even if it was about sports betting thanks for your explanation. Maybe it will help someone if they encounter a similar problem in this casino. 

The bottom line is that you managed to solve it and everything is fine and you can continue to use your account. 

Do you like playing at this casino ? 🙂