Malina Casino - general discussion (page 39)

I can't send a message in response to my complaint. It's not working technically on their end. The button is stuck. Please update. I've requested three withdrawals since June 12th, and none have been paid out yet. I only have 10 hours left to respond...but the program is stuck there. I can't send anything.

Best regards

Hello, that's unfortunate.... let me give you a few tips.

Please try to reset or clean up your browser first. In most cases, cookie hashes or browser utilities are responsible for similar problems.

Alternatively, use anonymous mode or a completely different browser. If none of that works, please capture a video showing the problem in full + the website URL mus also be visible, and the exact time of incident and your current IP address, then send it to community@casino.guru

I will then forward it to the tech team.

Meanwhile, you were provided with direct email address to your complaint handler; do not be afraid to use it. 🙏

"matej.l@casino.guru"

I can't send a response to my complaint. Technically, it won't go through, even though there's still time.

Update: Since June 12, 3 payouts are still pending.

If I may, if you ever experience a technical problem, give us time to get back to you; it is not necessary to write more posts across the forum. Our team does not operate during the night.

Can you now try again and get me updated whether it works, please? 🙏

I also notified Matěj, so don't worry, you won't miss the timer.

Thank you.

Hello, unfortunately, the current withdrawal requests are exactly the same as the last ones. Two of them should have already been processed, but they haven't.

I contacted the chat and got the same answers again. It's really no fun chasing your money, and I won't be playing at either Malina or SG Casino again.

Behavior like this doesn't keep customers.

How long are you waiting for those, please?

They surely should fix the withdrawal speed. Right?

The applications were submitted on June 15 and 16.

I just contacted the chat and got the usual replies.

So, no information about the delay, right?

What payment method did you use?

No, no information about the delay this time. Account verification isn't required either.

I chose bank transfer as my withdrawal method.

Do you always use this method to withdraw?

Yes. I've never had any problems so far. For example, when I withdraw money from Bwin, the money is in my account the next day at the latest.

Malina advertises that withdrawals will be processed within 1 to 3 business days. Both applications are already beyond that time, and I honestly hoped these applications would be processed faster than the last three. As I said, it took two weeks.

That's not bad at all.

Yeah, I will keep my fingers crossed for that, for sure. Can't think about the reason they delay that much, really. 🤷‍♀️

I think they do it intentionally. This creates a strong enough temptation for the player to cancel their winnings and gamble them away again. Which ultimately benefits the casino.

If it really is so, it is sad then. I can't even imagine why a casino with this rating would do so, really.

I hope that we'll be able to do something about it, to tell you the truth, because lately we get this information from more players and also at other casinos, and we don't like it at all. So, a warning will be coming to those casinos for sure.

Any news today, by any chance?

Unfortunately, there's no news. I contacted the chat again yesterday and got the usual blah blah. They apologized for the long wait, etc., etc., etc.

Today is June 25th. The first application was submitted on June 15th. This is a really bad joke.

If it were 100 euros I would still say: screw it, but not if it were 1000 euros.

This is from just now. The typical answers again. It's just disgusting.

Yeah, the live chat usually doesn't know much regarding withdrawals, you know. It is out of their range, as I could say.

Maybe you should think about filing a complaint now. Even though our team is able to intervene when the 14-day time period passes, you can submit it and provide all the information at least.

What do you say? 🤔

I can't judge that. I just noticed that I received the same answers from support as I did from live chat.

I'll contact support via email now. I'm curious to see what story they tell me next.

I've also thought about filing a complaint.