Magic Win Casino - general discussion (page 5)

Is this normal for this casino? or is it a scam?

Hello.

I see no signs of a scam, just a thorough check, I'd say.

Anyway, could you kindly answer my question regarding the verification? It plays a significant part in the withdrawal speed, you know?

If the account is verified!!!

If the account is already verified

Hello.

That's indeed good news. Thank you.

Sadly, some casinos pay instantly, and some do not. But a scam means you won't ever get paid. I would stay positive. For instance, we allow the casino 14 full days to verify the account and proceed with the withdrawal. Only after this period is not fulfilled we step in through the complaint.

How long have you been waiting?

At the moment I have been counting last Saturday and Sunday for almost 1 week

This is painful to read. I'm convinced that with a good organization and dedicated employees, one week is the maximum reasonable threshold. Though I do not know what's causing such a delay, I certainly hope it will end soon! Are you in touch with the support?

Yes, every day and they always have some excuse or the same speech from 7 to 21 business days and of course it is €4092 so my patience is running out

this is what they keep telling me

So as I look at it, this is more like a general comment rather than something more concrete or suitable.

I'm sorry to say that, but it looks like we will get no further explanation; hence, hopefully, your money will be released soon. Otherwise, if 14 days pass without a sign of payment another option will be submitting a complaint. 🙁

My fingers are crossed for you. 🤞🤞

Did anyone get paid from them? I'm still waiting

How long have you been waiting? I've been waiting for 14 days and they say it can take up to 21 days. For my part, I will give you that deadline, but if not, I will take legal measures.

What legal measures would you be planning to take? Similar waiting time for me, few days less I think.

Are you waiting for a big withdrawal?

danieljosifsnowden how much were you waiting for? I'm waiting for 5k

Can anyone that is still waiting please contact me, or let me know on here, thank you

It seems like they are paying small and first withdrawals maybe?

If you wait 14 days for your withdrawal and even then you still don't have it, I would recommend filing a complaint with us and our team will take a look at your situation. Would it be possible to update us on further developments ? 

I would also like to recommend using the "reply" button, because when you reply to someone, it notifies the player and you can shorten the time it takes for them to reply to you. 

This is just a detail. 

4092€

For now I will wait for the 21 business days that they mention, if after that there is no response I will contact you again

I would like to file the complaint with you now!! Because they always tell me the same thing and I am already doubting whether they are going to pay me the amount that I have withdrawn!! I hope that soon you will tell me the steps to follow

Hi, if you have been waiting for two weeks, then I recommend to file a complaint here on this link: https://es.casino.guru/quejas/todas

I'm also adding a guide that might be helpful, which tells you what to expect when you file a complaint: https://es.casino.guru/instrucciones-resolucion-quejas

Anyway, what reason does the casino keep repeating when you can't make a withdrawal ? 

They tell me that I am still within the period of 7 to 21 business days and that they will notify me of any changes by email... which I have not received any.