Mad Casino - general discussion (page 2)

Have you tried to withdraw your winnings, though?

If you believe that the games are not working properly, the best way is to contact the licensing authority or the game provider. We are unable to do much regarding this.

We could try to help to get your withdrawal if there is any issue, so let us know, please.

Ah I see other people have noticed the same as me. When you play at lots of different casinos, you get to notice game play. As i have said before I am a noticer, and its obvious that these games do not play with the games supposed RTP.

Hopefully someone can go through the hassle of contacting the providers.

Dont got Words for this 

Pure evil, they are criminal and thief

I won 400 euro 

When i want to take the money out 

They said

se Below

Following a thorough investigation of your account, it has come to our attention that due to a payment error, your deposit was not correctly processed and you were not charged. As a result, your winnings were generated from funds that should not have been available on your account.

Regrettably, we have had to confiscate the winnings, as they were obtained through these incorrect funds. We sincerely apologize for the situation and appreciate your understanding in this matter.

Have you tried to contact them yourself?

This really is a messy situation, then.

I hope that our complaint team will be able to investigate the matter and find out what actually happened there.

I will inform Dominika about it so she can have a look at your complaint. Just, please be patient as we have hundreds of complaints coming in every day, and it is really hard to follow just one, you know.

Ok thanks 👍❤️

No I haven't. Do you really see any point in doing this?

There always is a point in doing so if there is good proof of what you're saying, I believe.

Hello,

I've used this website recently and i agree that slots are fake, they are not connected to official server of provider let me explain

No replay

script is different than normal

payment are also different

there are weird bet size like 50 cents on every hacksaw (that doesnt exist, thats not listed on any casino and not purpose by provider)

I have a withdraw on hold since wednesday, they say the KYC team is delay cause too much people are trying to KYC but i dont believe in that, i seriousely doubt they have a lot of new customer

I believe that such indications are quite convincing when you play slots from a given game provider frequently. I would not play in such a casino if I had such suspicions. 

Anyway, the most important thing at the moment is to pass KYC and withdraw money. 

What specific documents did you send to the casino?

i send my card hiding some number, proof of living, id card, they cancel my withdraw twice and i ended up playing everything, i will just say to everyone dont play on that shit

That's something I definitely didn't want to hear. 

When you go through verification, it's common for the casino to cancel your withdrawal, and until you pass KYC without any problems, you can't withdraw. Only when it ends with a positive result is it usually possible. 

So nothing was resolved, and you even lost your money. 

Sad. 🙁

If something like this happens again, never play with money and try to pass verification first. If that doesn't work, we try to help players in need. But if you lose your money, there's nothing we can do to help.

yeah well its fine, i lost, they are scammers anyway, only fake slots, KYC that take days when 99% of true casino auto kyc with software and no human behind it, i will stick to crypto casino with instant withdrawal and not that shady thing

There are still many casinos where verification is done by people, so you need to be careful if you don't want to wait. I would stick with the casinos you mentioned, or ones where you are already verified.

Some places take less time, others take longer.

I wish you better experiences and hope you don't encounter this situation again.

Hi . I have problem with my win in Mad Casino . Can you help ?

thanks

Hi, what is the problem? Could you please describe it to me?

Depending on that, we will see if we can help or not.🙂

I contact with them multiple times and they still the same answer- you have to wait .It is over one week now and i saw reviews about mad casino and i start woories about my win money.. they owe me 500 euros

Sure, when it comes to money, I understand why you're worried.

I would like to add that we give casinos 14 days to pay out players, and if nothing changes, then we would try to help and contact the casino. 

If they tell you to be patient, it may not be entirely sufficient, but it is often the most effective thing you can do. 

So try to hold on a little longer and we'll see if you get your money this week or not.

Morning . They send me this crap yeastarday about brake rules with bonus 🤭🤦🏻‍♂️

This is full of crap becouse rules was you must turn over bonus 1800euro and i did this and after this money going to your real balance . The looking any exuces for not pay win for players

Okay, so did you check the bonus rules? 

Unfortunately, sometimes they are not written in the bonus itself, but in the Terms and Conditions on the casino's website. The maximum bet is often something that players unknowingly violate. Slots that you cannot play with the bonus are also listed. It would be best if you couldn't play them at all with an active bonus, but you can see that some casinos don't enforce this.

So did you check it out?🙂