Well, if you play with a bonus, I recommend watching it from today because it's completely normal and common.
When players say this and their money is confiscated, they can probably blame themselves. I'm not defending the casino, but when you register, you agree to the terms and conditions.
If you tell me who's checking it, then I'm not surprised that this problem arises.
In my opinion, this casino's safety index speaks for itself, and I wouldn't deposit anything there because it's low and I feel that even with normal things, problems could arise.
However, when it comes to bonuses, always check these things, even if it's a very good casino.
Inexperience is no excuse, so you can avoid problems if you play with bonuses.
If you want to close your case, write to Dominika in the complaints section.
We actually use the same website in partnership to help detect fake games, and you can often find that information in our reviews as well. You will just need to scroll a bit further down the page.
In fact, our review of this casino mentions the same issue.
So yes, you are correct.

Hi 🙋🏼♀️🙈 This casino should definitely be avoided - luckily I only deposited €25 and luckily only won €100… Support says 😃 the withdrawal is approved and is with my bank (which is a lie, because I can still cancel the withdrawal). Unfortunately, I'm also verified there, which worries me the most. I guess filing a complaint won't do any good because I've seen how far you can get with this casino. Here, pictures speak louder than words… Best regards anyway, to the whole Casino Guru team and especially to Jaro 😅 🍀. For everyone reading this, verifying your identity there is pointless and withdrawals are practically impossible (the same goes for Duffspin Casino (stay away, folks) 😃 I'm out of casino gaming for now 🙈 even for me, it's too corrupt ✌🏻🌻🙋🏼♀️ 

Hey, if I may, I would like to add a fair warning: the current review shows why the casino should be avoided, but just as you say, pictures say more than thousands of words:

"Mad Casino did not meet our standards for fairness and safety. This led to a Very low Safety Index of 1.7."
😐 That's poor, really. I'm sorry you're in the middle of this.
Hi 🙋🏼♀️ I unfortunately saw your review too late… they finally paid out today after I sent a complaint to their team. I will never play there again, I just want to forget this experience 🙈. I'm taking another huge break from casinos. I also read all the complaints about this casino on your site and I feel so sorry for the unresolved cases. PS: Your review of this casino is correct ✅ it's truly pathetic. PS: 🙈 Now I have to deal with Duffspin Casino, it's even worse there 🤦🏼♀️… After that, I'll need a vacation (even the 100 euros that Mad Casino transferred to me today don't bring me any joy anymore). Best regards 🌻🌻🌻
Hi, given all those circumstances, I'm quite surprised but very happy the casino paid you. However, I perfectly understand you aim to forget this episode, and I hope no other casinos (Duffspin, I know...) will give you such troubles ever again!
Best regards! 🙌🍀
Hello, another great question. In technical matters, this is the best "warning" we can integrate.
However, I would say that 1.7 is more or less the same as zero. Red number, tons of negative facts listed. Fake games fit the overall picture, if I may say so. I would not scroll down past the safety score myself. 🤔
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