LuckyDreams Casino - general discussion (page 6)

My initial deposit of $300, which I had earned, was $67. The casino gave me a bonus of only $67. When my winnings reached $12,000 and I transferred them to my bank account, they refused the transfer and returned the money to the casino. This was a scam. Their excuse was that I hadn't followed the rules and hadn't played with five-dollar stakes. I had complied with all the rules and conditions and hadn't broken any of them. The bonus amount was only $67, and I had already reached my target with my winnings. They just wanted an excuse to return their money to the casino. On top of all this, my account manager at the site, named Rakan, called me and tried to bargain with me, saying he would give me a portion of the money and return the rest to the casino because I had violated the terms. This was just a scare tactic to force me to give up my money, which I refused. I told him I would take all my money back, which angered him. He hung up, but before that, he threatened to return the money to the casino, and he did so immediately. Now I want justice. And return the money to me because it has indeed become my money and is rightfully mine.

I'm sorry, but I do not follow you very well. 🙁

Previously you said you did not play with a bonus. Now you say, "The bonus amount was only $67"

If you deposited $300, what does it mean "which I had earned, was $67", please? Besides, the casino believes that you should respect the max bet rule for some reason; do you have any idea why? because to me, for example, it seems like a bonus term.

Can you kindly share your bonus history, please? Or provide exactly what the casino explained to you? Exact wording would be nice.

In some cases, the bonus is not fully completed by meeting the wagering requirements; it only ends when a withdrawal is made. Could this be the problem? I honestly can't tell.

I didn't do anything wrong. This image clearly shows my bet is complete, but the site refuses to transfer my money and wants to steal it. I've lost a lot with them, and when I made a profit, they took it. Please help me and return what's rightfully mine.

I understand you believe everything is ok on your end; however, you claim it is not possible to withdraw, hence something is not correct. I'm not familiar with the casino bonus details nor this layout; hence, I can't say anything specific. It is necessary to reach out to the casino. The support or chat should tell you why their website prevents you from withdrawing. You mentioned you were accused of some violation; hence, it can be the case.

Can you kindly reach out to support and ask why you can't withdraw and what rules you were accused of violating, please? It will be needed for the complaint, too.

I contacted the casino to find out why my money was refused and to request a refund. When I asked them, they didn't give any reason, then made up an excuse to avoid losing money. Their response was that I violated the terms and conditions, even though the bonus was only $67 and I followed the rules. They said I had to bet $5 on each wager. So, I waited until the bonus amount was fully utilized. You're here to protect our money from fraud and scams. Will you do that, or should we file a complaint on another site? I came here to resolve my issue, not to be exploited. Thank you.

Hello,

I understand you have expectations, but, for example, I still do not understand what happened to you. The point of complaining is to assess the situation from both sides and then find a fair solution.

I asked you a few questions, but be ready for more in the complaint, as the first step is to find out what happened. When you ask support for help, kindly do not focus on the refund; instead, concentrate on what you may have done wrong in the casino's eyes, as that is the most important part. Casinos won't very likely discuss refunds if they have no issue confiscating your winnings for breaching rules. At this point, such an approach may be contradictory.

I hope we are in the same boat here and I'm looking forward to finding out what the casino believes was wrong. Resolution lies in understanding both sides.

You've only focused on your presentation so far, which is understandable but impractical.

Okay, what are your questions? I want you to understand that the Lucky Dream website creates excuses and doubts for its clients so that it doesn't transfer their profits to them and so that it can seize the money they earned, which is rightfully theirs.

Hello, I understand what you have been saying. I was trying to prepare you for what is about to be included in the complaint, which, as a player, includes only you and not anyone else.

Your viewpoint is clear, and that is okay.

Now, will you protect my money and recover it from the Lucky Dreams website, or what will you do? It's been a very long time.

Hello, how are you?

Despite our conversation, I feel you are not familiar with the complaint at all. So, allow me to describe that for you in just two points:

First of all: "If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

You were told this already, so please be patient.

Secondly, only after the casino fails to resolve the matter within 14 full days, my colleagues will investigate.

We are not a refund service, if that idea has arisen. Hence, please be patient and follow your complaint.

I understand your expectations might be different, so please try to read the guide. 👈👈 It should spare you the surprises.

25 days have passed.

In that case, it is good to mention that in the complaint. I, for example, did not find any concrete dates there.

However, I see Atilla asked you just, and once more, there is no indication of how long you have been struggling to withdraw. In my opinion it would be best to add that into the follow-up.

I withdrew the money on November 25th and waited the specified period, after which they rejected the funds.

I haven't received a reply from you.

Hello, this way of communication is not leading anywhere. I suggest you read what I told you thus far, plus the guide. It would then be much easier for you to understand the process.

I have no idea what reply you expect, for example. A brief summary:

1) I can't update you about the complaint, since I have no involvement in that; the thread is a forum.

2) Complaint is divided into periods; you won't very likely receive a response each time you post an update. It is not a forum at all.

I simplified the information to prevent potential misunderstandings. Hope it helps.

What do you want me to do? I filed a complaint against Lucky Dreams. They stole my money and I haven't received any response from you yet. I explained everything to you.

Hi, honestly, it seems you don't read my posts or the guides, so I have no clue what else I should explain... One last try:

What do you want me to do?

Answer: Nothing until further notice. Kindly wait for your complaint handler to reach out to you in the complaint.

("1) I can't update you about the complaint, since I have no involvement in that; the thread is a forum.

2) Complaint is divided into periods; you won't very likely receive a response each time you post an update. It is not a forum at all.")

Do you mean the forum section only, and not the complaints section? I don't know how to contact the complaints section.