Lucky Wins Casino - general discussion

If you want to discuss anything related to Lucky Wins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Luckywins.io looks like a good casino with a beautifull bonus offer. I played for the first time and i won this great amount of € 5400 only with one videoslot. When i got the wagering requirements there was about

€ 4400 left, not bad at all. When i want to withdrawl € 800 of it, i was told that i had to spent firtst € 200 of my own money before i can withdrawl. I could withdrawl € 200 as a new player ( 10 x my first deposit) . They took € 3300 from my account and € 800 they still left on the sport section (dont know why). Bottom of all i did not discuss with them about their rare and unpleasant rules for new players but withdrawl my € 200 which was allowed. After 3 weeks i am still waiting, my account is verified but they dont send me the money and tell me in the last mail it can take 21 workingdays before paying out ??? Dont play this Casino, they dont want to pay you, have rare rules which say you cannot become your winnings as a new player. There are a lot of good online casinos but Luckywins is not one of them. There is more bad news of this "Luckywins" so its told its not a real casino and they have a rare Gibraltar licence from which its said it does not exist

Oh, I hate this rule so much! It's not unique, but yes, it's rare. Max. winnings depending on how much you deposit. I'm wondering what they'd do if you won a jackpot in the casino. Would they keep the jackpot?

I'm just looking at the casino review. We have this rule stated in the casino review as well. The casino got 0.0/10 rating from us.

I can only suggest you to check the casino reviews here before you start playing in a new casino. You could avoid this issue if you read it before 😕

I don't have the problem with the sales, I hope, it's because of alleged processes that have to be carried out for larger withdrawals.

I have already received two payments there, one EUR 700 and one EUR 1,400. The payout took about two weeks. Now I have won 5,000 euros and have been waiting since 08.08.

There are also emails that are not answered, etc.

The chat is allegedly operated by a service provider that is not connected to the finance department.

You cannot block or delete your account, etc. You have to write to an email address that does not seem to exist.

I just hope the payout is yet to come.

I am already waiting for a payment for more than 18 days, they told me yesterday it can take 21 workdays more, because of mistakes made by them 🤣🤣

I got my money in the last week after waiting 1.5 months.

They really take their time, but at some point they always seem to pay off! I made progress after not writing to "Account" but to the "verification department" in the chat. Keep your fingers crossed!

I'm wondering what kind of mistakes (and how many) you need to do to send a withdrawal for 21 workdays instead for the usual 3 days.

That actually good news and good tip for other players. Thanks!

I have been waiting for my payment of 3050 euros since 08/19/2021. I am curious when the payout will finally come.

Wow! that's a really long waiting time. Does the casino communicate with you regarding the withdrawal?

Yes, but you always get the same answers! You can't write directly to the finance department. I'm out of patience 🙁 It is always written you should be patient and then the chat is ended.

Nobody would be patient after 1 and half month of waiting for money. Have you already submitted a complaint regarding this on our website?

Yes filed a complaint

When did you request your payout? And when was it paid out exactly? I applied for mine on 08/19/2021 and am still waiting ☹️☹️

I had on 08.08. won and the payout was made on September 18th, so I waited almost 1.5 months!

Depressing, really! The excuses got more and more creative too!

Yes, that's the way it is for me too ☹️☹️

There's still a hope at least 😕

Then my payout should actually be completed in the foreseeable future ... ☹️ I'm now at the end of my patience! Today the casino gave the reason that it will check whether I have adhered to the general terms and conditions, which is the case, no idea how long the check should take ☹️☹️☹️ so don't be embarrassed about excuses!

I really don't know why the casinos do this. Their main aim should be having satisfied players who will come back and regularly lose some part of their money in the casino. If they do this, I doubt they'll ever come back to the casino even if they receive the winnings after few weeks.

I agree! I will definitely not be depositing any more money at Lucky Wins. They can kidnap someone else