Lucky Ones Casino - general discussion

If you want to discuss anything related to Lucky Ones Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Great casino to play anyway waiting on my first withdrawl now

May I ask if your account is fully verified at this casino? I hope you will be able to get your payment soon. What payment method have you used anyway?

Surely keep us informed about the withdrawal.

I am now also waiting for my first payout, I am fully verified, have claimed the welcome 1 package and was able to wager and request €150 by adhering to all of the casino's rules, this was 24 hours ago and so far no confirmation or rejection, support says I should wait, as soon as something happens I will post an update.

Username : Majestic69

Payment method: Visa/Mastercard

Payment date: 03.06.2024 11:52

Update: I have just received the payment successfully.

They met the 24-hour deadline and everything went smoothly.

Yeah I have received 1 1500 payment but am still waiting on the other 1500 payment that’s due to me selecting different payment methods guys selects bank transfer MiFinity you’ll get the payment 24 hours after approval the wire bank transfer method is taking ages my curiosity was all atoeast I’ve got one of the withdrawals so far

This is really great, right? I am glad to hear this kind of news.

What about writing a review about this experience? It could help others as well. Here's the link if you wish to do so.😉

What was the reason for changing the payment method, if I may? Or just to try?🤔🙂

Hopefully, you will be able to get your money soon.

Have been ripped off 2200 from this casino they have stolen the money from my playing account after rejecting my withdrawal. I had been asked to be verified with all my identification documents which i have sent to them. They now have all of my identification and personal details which they have fully verified me to allow my 2 withdrawals of 2200 and 300. They said i was fully verified. So I had 2 withdrawals 2 nights in a row. After playing for an hour or more each night and playing down all bonus amounts and making sure all amounts were withdrawalable and no amounts left were withheld by bonuses.

They have taken the 2200 out of my account and only left the 300 saying there was a cap on my winnings and I can only withdraw 300.

This is lies as I checked the terms for this and it is 5000 cap. I am getting a solicitor as they will not answer my emails. They have illegally stolen my winnings.

I am really sorry about the inconvenience you experienced at this casino. If you'd like some help from our complaint team, please feel free to submit a complaint by using this link. Let us know, please, if you need any assistance.

I have submitted my complaint and all details. Thank you.

Hello there. I saw your complaint, well done. Let's see how it goes there. Please keep us updated.

I read mostly positive things about this casino and I can't understand it at all. I've only had very negative experiences in this casino. I can't talk about luck or even a payout, I've never had that happen, no matter what slot I played and what stake I bet. Even with low stakes, the money was gone in no time.

Player protection is a foreign word here. I don't know how many times I asked this casino to permanently block my account. They never responded. They simply deactivated my account and I could always reactivate it, like depositing and losing money. This is actually fraud because I have made it clear to the casino many times in various ways that I shouldn't actually play, but the casino doesn't care at all. The main thing is that the money flows, they don't care what happens to the player. I hope so much that these perverted providers with the Curacao license will finally be completely blocked in Germany. I bet all the casinos would then have to record pretty high losses. I wish every Dama Casino would disappear from the scene for good!

Hey there,

Let's put the slots aside, even though I understand it is still a concern for you. I would like to focus on what you described regarding the account closures.

The way I see it, you have informed them you're struggling with gambling addiction, yet despite your efforts to close your account permanently, the casino didn't even reach to you, and as a result, your account was ready to be activated each time. Correct me if I'm wrong, please.

This is most likely a serious failure. Would you care to submit a complaint regarding this whole account closure situation, please? Our specialist should really look into it; your evidence will play the most important part. If you agree with my suggestion, visit this page 👈. It explains why and how we resolve player issues.

The option to submit one is located right here 👈

I hope you will help us investigate the casino's practices, though the decision is completely up to you, of course.