Lucky Ones Casino - general discussion (page 2)

My withdrawall request is now pending. IT Has Been that state 6 days now. I asked on live chat today and they told me that they Have to Check My kyc documents one More Time i don't know why because i was alredy fully verified when i made My deposit. They just say me that manager can accept My withdrawall request after relevant department Has checked My documents. But i do not understand this why they have to Check My documents again and why it taking so long Time? I was alredy fully verified when i made My withdrawall request so why just now they Have to Check My documents again? Maybe they just do not want to pay me?

So it is clear why there is a delay when you say that the casino still needs to check your documents. I don't know the exact answer, but maybe the system flagged something and they wanted to check it. This process is quite important for the casino so I would just be patient and wait for the casino to get back to you. 

If not, definitely let us know and we will try to help you somehow.

I haven't received my payout for 72 hours.

I'm actually no longer interested in playing there. I have €4,000 in withdrawals and I'm fully verified. Customer service initially said it would take a maximum of 48 hours, but now we're approaching 72 hours and they're not making any progress.

The casino is an absolute disgrace; I've already filed a complaint.

Hello, I know that when a casino gives a similar timeframe, the players are not satisfied if they don't get it in the given time. But it's the weekend, so the casino often doesn't process withdrawals then. Also, the payment method you use can affect this, so what method is it?

fraud from the casino, they don't pay out, they take money when they should pay, they block you, shame, someone should take over, this is fraud

Have you requested the withdrawal, and then they blocked your account? Have they explained why?

Please describe the issue well also in your complaint because our team won't be able to do much without knowing what exactly happened.

Hi, I see that your withdrawal was rejected.

Do you know why?

We would try to figure out what might have happened, but I need more information for that.🙂

Hello

It's similar for me.

I requested a withdrawal of €4,000 on Sunday and another €3,300 on Monday. However, I won most of the money from sports betting.

To this day, 3 days later, the site still says that the transfer is PENDING.

When I ask in the live chat, I always get the answer that it is still being checked before a payout is made and that I should be patient...

I'm also verified...

This all seems strange to me.

What do you think I should do?

Lg

Perhaps they should tell you at least what exactly they need to check.

Have they explained anything further or not really?

Also, when you say that you have won most of the money in sports, do you mean that there is a part you won from casino games?

Try to find out more information and keep us updated, please.

I won three-quarters of my winnings from sports betting, and the rest from casino games....

Today is the 4th business day and it is still PENDING.

Whenever I ask, they always say it's still being checked and I have to wait, but I shouldn't worry.

Always the same answer

Lg

Try to be a bit patient and wait if they really will do as they say. On Monday, let's say, let us know how it goes, and then we will figure out what to do next.

What do you say?

Okay, I'll wait until Monday and let you know. Regards

Thank you. I will keep my fingers crossed for you. 🤞

Yes, I don't understand the whole thing. But I hope I get the money....

Hello

I received the following message today:

When reviewing your gaming sessions, we noticed that you exceeded the maximum bet of EUR 5 while playing with a bonus.

We would like to remind you that according to our bonus terms and conditions, the maximum bet when playing with a bonus is €5.



Any bet with a bonus that exceeds this amount may result in the confiscation of winnings.



Due to the violation of these Terms and Conditions, your balance has been adjusted to EUR 100. Furthermore, the bonus you were playing with has been re-credited to you as a goodwill gesture.



Please be careful, as any further violation of these Terms and Conditions will result in the confiscation of winnings.



Thank you for your understanding.



Sincerely,

LuckyOnes Team

Hi, this rule can be difficult to follow, especially if not enforced on the software level. However, the casino, in my opinion, was generous. In a similar situation, not every casino is willing to spare the player from the entire balance voidance.

We at least try to present that a fair outcome would be to cancel the excess bets and reset the balance, giving the player the opportunity to complete the wager while avoiding honest mistakes.

What are your thoughts about it? Are you happy with the outcome?

No, I'm not happy with the result at all. I earned €7,000 through sports betting. And now it's all gone just because I got a €100 bonus at the beginning!!!

I see. Well, that's the thing with bonuses. There are always some limitations one must respect. When I used to bet on sports back in my day, I tried to skip them all.

I'm sorry you are not happy about that; when it comes to casino bonuses, we have perhaps a different view and I'm also sorry that we can't help you with sports betting. 🙁