Lucky Crypto Casino - general discussion

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Hi I wanted to know the lucky crypto casino can be deposited with postepay evolution mastercard but to withdraw the money there is not the same method ?????

On lucky crypto I won 150 euros at the slots with welcome bonus they ask me to deposit at least 20 euros ok ... but towards with postepay evolution but then to withdraw it seems to me that the same card is not good ... or am I wrong thanks to whom will know how to answer me

Hello,

I'm sorry but the available payment method depends on several factors such as country restrictions, payment provider settings sometimes even the amount won could affect the payment options.

Do I understand correctly that you would like to withdraw using a different payment option than the one you used for the deposit necessary to claim to money won?

The lucky crypto casino gave me a bonus of 25 euros at the time of registration I had to play it 60 times and I succeeded. Well now I have 150 euros to withdraw they want a deposit of 20 before withdrawing but I have a postepay evolution I wanted to know why the deposit they accept the Postepay but for the withdrawal? Is the same card okay?

Hello,

sadly, I have no clue what postepay evolution is. It may be that this payment method is not available for withdrawal.

You should consult with the casino and they should explain the problem to you.

Hello,

I have verified my account 2 or 3 weeks ago. I made 2 withdrawals already. The manager promised me my next winning will be 10x the deposit instead of 5x. Had him on phone on Tuesday that the promise is maintained and until today, my withdrawal is still at "new" status. Tomorrow it will be exactly 7 days I'm waiting. I wrote 3 mails, I didn't get any answer.

I think it's not normal to wait a week to be paid 250 euros after verification and 2 withdrawals before.

I'll see if I get it tomorrow.

According to this you have an IBAN which you can receive transfers

Hello mrmileena,

in this case, it almost seems like this special deal will make you wait even longer. 🤨

Let me guess - you can't reach the manager either- am I right?

Hopefully, they will stick to their words. Let us know.

Hello Radka,

Yes, since Tuesday I don't receive any answer from support nor manager.

I have just sent them another mail saying that if I'm not paid today I'll submit a complaint here so people are warned about suspicious casinos.

They are having trouble paying 250 EUR when in fact its just my money back. Ridiculous.

Hello again,

Sorry for the double post.

I haven't received any money yet, so tomorrow will be 8 days since I'm waiting. The chat support told me that their manager had a training whole week so he was absent. I don't see what it does have to do with the finance team.

If I don't have my money tomorrow before midday, I'll submit a complaint here in the afternoon.

Best regards,

mrmileena

Hello mrmileena,

I agree that it sounds kind of funny.

A decent casino would try to find a way how to solve a "missing manager" situation, I'd say. But this casino is fresh and maybe they are truly short on specialized co-workers as well as a solid experience so one missing manager can be a real problem. 🙂

We shall see, but I hope they will improve their services in the future.

I will check back tomorrow shortly after noon.

I can see you submitted the complaint, so you don't get the money. 🙁

We can only hope that the casino will communicate with us.

Hello Radka,

Yes, I had no choice since the manager apparently is busy for 9 days 24/7 and the finance team need more than 9 days to send 250 euros on my neteller account. In plus, they are not responding to emails.

I tried to be nice, I prevented them to reply so at least i know why such a long wait before submitting complaint here but they didn't mind answering.

But, they add bonus balance on account and send mails to offer bonus on deposit by the way. It's like they are trying all these days to find something to use against me to not pay winnings.

Hello mrmileena,

well, this is getting far too long obviously.

Would you mind updating Nick about this bonus balance, please? I'm sure he would like to know.

If it is as you suggested, we will investigate.

Hello Radka,

Which bonus balance, the one they added while I was having a pending withdrawal?

Hello,

yes, this one. Just in case the casino would like to oppose that you have a pending withdrawal with an active bonus. I'm not saying they are, just to be prepared.

Thank you.

Hello Radka,

I have sent them mail immediately after that and I contacted chat to make it removed. I have taken screenshots in case.

Hello,

Yes, they paid me today fully after 11 days. It took long but at least I received the money.

Hello there.

That's pretty good news!

I was quite nervous about the bonus you received recently. It's good the casino did not try to complicate things further.

Did they tell you what caused the delay? 🙂