LeoVegas Casino - general discussion (page 3)

You're right - it's actually no laughing matter...

Thanks for your details, but in my message I was referring to the fact that LeoVegas does accept players from Austria, even if your review of this casino claims the opposite (perhaps this should be corrected as I can confirm this from my own experience ).

However, what has been happening for some time now when boarding or registering is unbelievable!

I quote here what players from Austria should accept:

"""

I ACKNOWLEDGE and ACCEPT that

(a) the use of the offers and services provided takes place in full knowledge of the Austrian legal situation, according to which only providers who are allowed to offer their services to online gambling on the basis of an Austrian gambling license; and

(b) LeoVegas Gaming PLC offers its services on the basis of a license issued by the Malta Gaming Authority.

"""

This means that one should confirm or accept that LeoVegas operates illegally in Austria, as they demonstrably do not have an Austrian license. At the same time, they give you their illegality in writing... as I said, unbelievable and just plain bold!

Is it fair to play there even though you know about it?

This question doesn't even arise because the Supreme Court has made a clear ruling in this regard: Even if you play in these casinos intentionally or with the best of your knowledge, you are fully entitled to a refund!

Reason: If online casinos do not adhere to the law or cheat, they don't have to be surprised if they are "ripped off"! A brilliant decision and more than understandable...

Because one thing is being forgotten here: The reason is that Austria places high priority on player protection (strict deposit limits, limited stakes, etc.)!

Casino Guru in particular should actually be very concerned about player protection and not just approve of these casinos...

And the question of whether someone knows that they shouldn't play at these casinos would not even arise if these companies would adhere to the legal situation and not allow access from Austria in the first place!

I think that everything has been clarified, but it is of course in the nature of things that there are different views/opinions here and different interests are represented...

I see this as the part where players recite the laws while we care about general fairness.

Frankly, we are not lawyers and mostly apply a slightly different point of view. I'm amazed at how many players from German-speaking countries are so passionate about the ways of the law, though. It's almost inspiring.

In our point of view, however, it is always inaccurate to say that a casino is illegal. If, for example, a casino with Malta takes a license for players from Germany, the German and the German government could say that it is illegal from the point of view of the law in Germany. On the other hand, the Maltese licensing authority already decided in the past (and I know that the Maltese government also decided that) that such a casino is legal. From Malta's point of view, this is a company that is based in Malta and runs its legal online business there. The fact that a casino from Malta allows players from Germany to play with them is completely legal according to the law of Malta, where the casino is based.

So for such a casino, the term offshore licensed can be used from the point of view of Germany (it is not licensed within Germany). If it was licensed in Germany, it is onshore licensed.

Thank you for your contribution to the topic. 👌 Much appreciated.

Hey,

I have a account in LeoVegas and I have won 15k nearly a month back. My account is blocked since then due to reviewing and no update at all.

What can be done? No updates ? How much time they usually take.? All requested documents are already provided

Anyone having issues with withdrawal reviews

Hello,

I understand how upsetting and exhausting this must feel, especially when you’ve done your part and nothing seems to move forward on the casino's side. In such circumstances, it can be challenging to make informed decisions; I believe the casino should provide you with regular updates.

I saw this part in the complaint, though: "But this time I have not been able to withdraw as they stop the site while I was playing." what does it mean, please? Can you give me some context, please? In any case, I still think the casino is responsible for providing clearer explanations.

It means I was playing and my game stopped in between and I was thrown out of the site. I was then never allowed to login since then. They told me account is blocked and hence the money in the account also. I never got a chance to withdraw that money as account was blocked during my playing ..

And literally there has been no updates at all expect to wait wait wait till the review is on which has no time frame. And when u stress their support team that this causes stress they catch your words and then tell that your case will again be sending to safer gambling team as u are getting stress due to gambling. But they need to understand the stress is due to non receipt of payments and not gambling.

And like this review keeps on and on and on with no updates.

Hi again,

Thanks for explaining the situation in more detail! That must have been incredibly frustrating, especially being locked out mid-game and then left in the dark for weeks. I can absolutely understand why this has caused you so much stress. Waiting without any updates can feel like you’re stuck with no control over what happens next.

Honestly, I really hope the complaint you submitted will help move things forward. Casinos should not only communicate clearly but also be able to distinguish between gambling-related stress and the completely valid frustration of waiting endlessly for your winnings.

Let’s see if we can get some clarity through the complaint process. You’ve done the right thing by speaking up!

Hold on, please.

I played the Cluster Gems slot machine for a whole day and it never paid out! By law, they should refund a portion of the bets. I would like to file a complaint with Leo Vegas Casino!

Hey, I'm afraid I have to disappoint you, but if you want a refund just because you didn't win anything on the game all day, that's probably not going to be possible. 

Unfortunately, that's not a reason for the casino to give you your money back. 

So I don't recommend filing a complaint either, because it will most likely not be accepted.

I'm quite interested, though, in your statement that according to the law, this cannot be the case. According to which law?🤔

Let me explain better. I started playing at 20 cents and then ended up with 1.60 cents. The slot machine never paid out. When I asked customer service that it wasn't paying anything, they closed my gaming account. I don't think it's fair. I'd like to file a complaint. As far as the law is concerned, they should refund 65% of the bets.

Hi .. I would like to ask you ... why should it give you 65%, perhaps you are talking about RTP?

vWell, but from what you're saying, I still think you're not entitled to a refund. It doesn't matter what bet you had. If there was a technical problem, such that you had a winning spin and it didn't credit you anything, it just took your money, and this happened all the time, then I would understand. 

But the way you describe it has nothing to do with why you should get a refund. That's not how casinos work. When the casino closed your account, did you have a positive balance there? I'll ask again, under what law should they give you a 65% refund?