LeoVegas Casino - general discussion

If you want to discuss anything related to LeoVegas Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I need help with my account on the Leo vegas website.

I had my account blocked on December 22, 2022.

They asked me a series of personal questions, as if I had a problem with gaming addiction or something like that, after answering all the questions a week went by and nothing, when answering the email they asked to speak to me by phone, I questioned the subject, as I don't believe it is clearer to explain something over the phone than by email, on the other hand, I received another reply prior to the blocking of my account, asking me for a bank statement, I will send the statement tomorrow.

In any case, I believe that I will need intermediation in relation to unblocking my account and attempting to withdraw the stakes.

Hello,

sorry to hear about such an issue. I believe that casinos or more specifically the casino's system or risk department probably flagged you. I can only speculate about the cause, but I would guess, that there are some similarities with other accounts, and the casino decided to organize a verification call.

Meaning, they need to be sure that it was you who registered, deposited, and played, that you only used your payment options, as well that you played only by using one active account.

They will ask you a series of questions about your account, games you played, and methods you used for depositing, those are the information you are supposed to answer with ease to pass the verification. It is the best tool how to confirm your identity in case there are some similarities with other profiles or other doubts from the casino's side.

I can understand that the casino is not pretty interested in explaining the whole situation because it could spoil the results of this check, seems that the casino wants to investigate first.

I can imagine that this all put you under pressure, but I still think that you should try to cooperate.

It is always the easiest way.

Try to stay calm and let us know how it goes, in case you need help just ask.

Thank you very much Radka.

So, about 10 days ago I managed to speak with the attendant, she reassured me about the account balance, bets that were in progress and everything, she was unable to give me a forecast of when my account would be available.

I'm still waiting and sent another email asking about the progress, but they still haven't answered me.

I can say that I was drawn, I don't have any behavior that justifies the suspicion of addiction, currently I'm just waiting for my account to be available again to withdraw the amounts.

Hopefully this will come to fruition without me having to resort to help.

anyway I feel a little lost regarding the waiting time. my account was blocked a month ago and the last contact I had was 10 days ago.

Hello there,

sadly, this is normal. The security check - that's what I called that - is in the process and can imagine that a forecast would be only a guess.

We allow the casinos 14 full days to verify the account and send the winnings, so even if we probably have to wait for the check result in this case, feel free to submit a complaint.

There is no harm in that, and if it helps you feel in less tense, I take that for a good reason.

It's up to you, of course.

Everything has been resolved, my account is still blocked but I have no interest in getting it back. I asked the site for deletion, the amounts they had in the account were returned to me. I believe that the job of preventing gambling addiction must be something very complicated to do, I didn't have the typical movements of someone with problems, but I believe that this can happen to anyone. When someone thinks they are in control it is the first step to doom.

Is there a deposit limit at leoVegas? When Yes, how much?

Hello,

thank you for your interest, many players are concerned as you are, so I see your post as very important.

No need to go back was just a suggestion.

Be well. 🙏

Better to ask the support or live chat operator 🙂

I'm fine, thank you very much for your concern, I can safely say that I didn't lose money, I didn't win either, rsss, but I think it was a valid experience, I believe that in the near future laws will either have to be made in Brazil regarding betting or everything will be banned. Unfortunately there are bigger problems here, I'm far from it. I saw recently that a guy was arrested for bribing 3 players to each take a penalty in the first half in their respective games, but one of the players was not selected and tried to convince the other players on the team. Today I saw a video where half of the team doesn't even make an effort to leave with the ball, they are practically begging to concede a goal. Betting is made to be addictive, there is no safe margin, and if you can live with it without compromising your budget, that's fine. I don't think most people have the emotional structure to deal with that around here. And as much as I complained about the blocking of my account, in the end it was a favor. Things were resolved and although I entered casino.guru to measure a solution, it wasn't even necessary. Thank you anyway!

It's sad to hear the professional sport is poisoned by bookmakers and the people behind the scene make a profit by putting casual players/bettors at risk. I believe that the idea of selling the match was there from the beginning, sadly human hearts are weak, and money became the ultimate measure of success - at least, this is my personal experience, I was a "pro" sportsman once.

Let's see how far the business gets. To make things better, they say the bottom must be reached first. 🙂

Hi, I opened the leovegas account, I won 310 euros, 220 I made the withdrawal and 90 I left them in the account.

For the 220 euros I was asked for a bank statement document, I sent it and they validated my residence address and after a day they withdrew me 220 euros.

After that I decided to withdraw the remaining 90 euros as well. They ask me again for a bank statement to validate the residence address. I send them the bank statement again after a week and they tell me that it is not valid and that the 4 corners must be read.

Now on my leovegas account I understand that the residence document was validated last week, in the chat they tell me to send it again, which does not appear.

Now the problem is that it doesn't let me send it from the account profile because it's already validated and it doesn't let me add new documents. They send a link by email that I have to press to send the account statement, but the problem is that the link they send me doesn't work, that is, they are making fun of me.

Thank you.

Hi, fgalati30.

I wouldn't say the casino is making fun of you, more likely there are some technical rules you and the casino both must follow to ensure the KYC is processed correctly.

If this link you mentioned does not work, inform the casino immediately to find a solution through cooperation.

Ask the chat operator, or reach out to the support email.

Can you do that, please?

I've only paid in for 4 weeks now. today i wanted to try again but my account got blocked. asked in the chat today and it said that you don't have to give a reason. but they have always taken my deposits lately. shame, I liked playing there.

So you didn't have any balance on the casino account, but you suddenly realized it's been blocked?

yes wanted to deposit again and suddenly I was blocked. I was informed that I am no longer allowed to play in Austria. after 20 deposits. videoslot is also suddenly exactly the same. I'm really angry at such machinations. belong before a judge in my opinion.

Why don't you fill out an application?

Then you get your losses back.. I filled out at www.pokeranwalt.at and got my money back..

Well, if the casino decides Austria gets restricted, what do you think you'll achieve by suing the casino?

Would be different if you were the only one restricted, but since you have no active balance on the account, you can always call it bad luck 🙁. If I may guess the reason is probably the local laws and regulations. Sometimes it's too complicated and costly to allow players from certain countries, depending on the license - as far as I know.

In the meantime, I forwarded both casinos for further check.

Hello there.

How would you justify such a step in this particular case? I honestly do not know, so I could use a hint, I guess.

I will not sue her. I just think it's cheeky, at 12:30 I accept the deposit and 5 hours later you're blocked. after more than 20 deposits.