Leon Casino - general discussion (page 6)

I was trying to complete the form u eeach to the end there is no form to write the complain only buttons that transfer you to the other page

I just write the complain.Please help 1000 is not a small amount .When i ask him to tell me one reasonable person who is going to activate a bonus like this to wager8000 euros in order to win 200 he was rudely applied that this is the bonus.And when i ask him to show me rhe terms he told that he can't show me because it was special offer for specific guests

I understand. It is good that you were able to file the complaint at the end.

Now we need to see what our complaint team achieves regarding the issue you have at this casino.

Firstly, it is very important if the casino will communicate with us.

Please try to be patient, even though I know that is not easy.

They won't because its their fault.Ivreqd also one more guy that has the shame problem but i didn't see if his case was sold

Please know that every case is different, so we'll see how this one goes.

Whenever you have time, reply also to Tomas in your complaint, please, so he can move forward with it.🙏

Useless you step on one bonus rules that covers the company but when I ask them to show the rules it wasn’t available the rules and terms

According to what I saw that Michal wrote so the Terms were to the bonus stated. Did you see the English version of Terms? 

I'm still sorry about what happened, but you received the prize anyway according to what I read. 

I am asking something that is simple and they didn’t answer why they didn’t gave the policy and terms of the bonus the moment I ask it and after 3 months they told that was the prize!!!Why they did’t give instantly the bonus that I activate and after 2 months they said that I played this bonus

I don't know how to explain this to you, but I always recommend that in the future, if you get a bonus or decide to take one, whether via email, social network, etc., you should always check the general terms for bonuses. Sometimes it happens that the offer itself does not say everything or only a little bit and therefore players can rely on it and then get into trouble. That would be from me because probably the bonuses create the most problems. 🙁

Are you playing from Greece? I'm confused, can we play in these casinos or not?

According to our review, you can play in the casino. If it is not possible, you should be thrown this message. According to Terms I've seen, Greece is not a restricted country, so it should be in order. 

However, why do you ask, would you like to play here? 🙂

I would be interested in seeing something different that's why I'm asking. I want to be able to legally without any penalties or problems. Is it okay to register as a Greek player?

Hello.

If you are asking whether the casino holds a Greek license, the answer is no.

I have a tip for you:

If you check the list of available casinos, you will always have an option to filter only casinos licensed in your country:

I must admit it is far better visible on PC or tablet than on mobile.

If you, without using any masking feature, attempt to enter a review of a casino outside your gambling regulator, you will very likely see this:

I hope it helps 🙂

I was initially excited about Leon Casino, but now I've been waiting for my payout for 13 days and I keep hearing something different every day. Once I had a problem with Seba, then the money was transferred but never arrived, etc. Has anyone else had a similar experience?

Hi, I'm sorry you're having problems. What was the last thing the casino said to you, what is the issue why you don't have money yet? 13 days is quite a lot I would say. 

Was it necessary for you to verify? Did you play with any bonus?

I made three winnings, and they were on June 6th and 7th. At first, I was told it would take a while because of the weekend. Then there was some kind of error with the direct debit process. Then the bank transferred the money, and nothing came. Now they're conducting an audit, and I had to send them my bank statements. Now there's another audit, which could take until June 25th.

Okay nothing else besides the bank statement was asked of you? If you are going through verification, then it is not possible to withdraw during the process until it is successful. 

Anyway, we give casinos 14 days to pay out your winnings, so if you would like to, you can open a complaint with us. 

So try to tell me if the casino is still checking something in your documents or if you are already verified.

I'm verified. And today marks 14 days, and I'm just being put off again and again.

I would like to report an issue I am experiencing with Leon Casino regarding a withdrawal I made on June 10th, 2025.

The withdrawal is marked as "processed" on the platform, but as of today (June 19th, 2025), the funds have not been credited to my bank account. I contacted customer support several times, and the only response I received was that there is a "general issue with the payment system." Unfortunately, no clear explanation or estimated timeframe was provided.

I would like to emphasize the following:

My account is fully verified.

This is the first time I have encountered any issue with this casino.

The responses from support were generic and vague, which only adds to my frustration.

I have been patient, but I now consider this delay to be unacceptable. I am requesting your assistance in helping resolve this matter and ensuring that the payment is completed as soon as possible.

Thank you in advance for your support