Leon Casino - general discussion (page 7)

I’m having the same experience with you , 9 days im waiting to get paid . My withdrawal is processed and their chat tells me that I need to wait to fix the problem they have with payments . I’m 2 years registered there with no problems . First time this problem and it seems concerning

Hi, according to what we can see, they wrote something similar to another player. So it's quite possible that they really have some problems, I just don't understand how the withdrawals can be marked as successful. I find that confusing and when they say they sent the money and then they have a problem with the payment provider, I don't really know what you think. 

Anyway, if the casino doesn't pay within 14 days, I would contact us and our complaint resolution center and we would try to help you. 

So please try to wait a little longer and we will see how it goes.

Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days

Since 14 days have passed, I would use the link I shared in my last reply to you. Describe to our team what the problem is and we will try to assist.

Yes I saw that you have an identical situation, so I think there might be some technical problem. We'll see what happens in the next few days and if the casino will pay you or if our team will have to contact the casino.

The money came in today, thank you very much for your time!!

Great news, I look forward to it. It was sooner than I expected, so sometimes it's important to just hang in there. Do you think that even if you waited for over a week you will continue to play here?🙂

I've had an account with Leon Casino for several years and I've never had any problems withdrawing money. Yesterday I withdrew €10,000 (4x €2,500) by bank transfer and received everything within a few hours.

Today I tried to withdraw the rest of the balance (€13,000) and the bank transfer method has completely disappeared from the withdrawal area. Support just says it's under "maintenance" with no time limit.

Deposits are still available as normal, including by Skrill, but to withdraw by Skrill they ask me to change the email because the one on my Skrill account is different from the email registered with the casino - even though I deposited via Skrill without any problems before.

I ask: is this normal? Is anyone else having their banking method unavailable at Leon? Is it safe to change the e-mail address or is there a risk of blocking withdrawals?

Thanks for your opinions.

Have you confronted the casino with the fact that you have used Skrill at their casino many times before and everything was okay?

I would like to know what they say about this, so please try it and let us know.

Hello Casino Guru, I’m asking for help because I’ve been blocked at Leon Casino. I sent all the documentation they requested, placed normal bets on various casino markets and other markets, but they’ve withheld 3,200.00 reais and blocked my access to the chat as well. They aren’t responding to my emails—their email address is info@leon.bet...enviei. I sent bank statements and a selfie holding my ID, but they haven’t replied.

I’m asking for help with this matter and look forward to a response.

Hello, it has not been easy, I see.

Since you've already submitted a complaint, I believe you've done the right thing. At this stage, we'll need to wait for the casino's response before making any assumptions. Once both sides have had a chance to present their perspective, the Complaint Team will be in a much better position to assess the situation.

I hope the casino clarifies the matter soon, of course.

I understand, Radka. They won't even reply to my emails, and they won't let me access the chat to ask my questions either. I didn't break any rules—they just blocked my account! Are you going to contact one of their representatives?

That's truly frustrating and I imagine this one-sided silence is the worst part of it all. Try not to be mad about that. Mediators are here to focus on answering exactly those questions, so when the casino is willing to cooperate, which is in their best interest, there's a fair chance to learn more and start working on the fair solution. Yes, indeed, once the mediator gathers all relevant info from you, the next step is to ask the casino for their perspective and proofs. Occasionally it takes a bit longer, but in my opinion it's worth trying.

Hold on, I know it's difficult to think about that every free minute. 😐

Okay, Radka, I'll wait then, and if you need anything from me, I'm here to help!!

I tried contacting them again, but to no avail—they aren't responding to my emails, and they've blocked my access to the chat as well!!

Okay then, let's stay in touch. Perhaps it's not suitable, but how about you leave the casino alone and let the complaint make progress? It's just an idea, of course.

Okay, Radka, I'll wait then!! Thanks for helping me with this case.

You're welcome.

Just a note: I'll be off work until Wednesday, but please keep me updated on the eventual progress. Hopefully this is not the final state of your casino account.

Radka, unfortunately, I haven't heard back from LEON Casino yet. I'm counting on you guys at Casino Guru to help me with this. What a shame—Wednesday is still a long way off. Isn't there anyone else who can help me?

I see, maybe explaining how the complaint works would help you feel less under time pressure. You know each party has 7 days to respond to the complaint thread; there are no daily updates or actions possible. Hence, you are not required to constantly check the thread for updates nor ask the casino for resolution; the complaint has it covered but it works on a weekly basis. In addition the request seems to be in the review phase, which means the complaint has not yet started. Therefore, all you need to do is keep an eye on your inbox; you'll be notified once the request is either approved or not.