Leon Casino - general discussion (page 7)

I’m having the same experience with you , 9 days im waiting to get paid . My withdrawal is processed and their chat tells me that I need to wait to fix the problem they have with payments . I’m 2 years registered there with no problems . First time this problem and it seems concerning

Hi, according to what we can see, they wrote something similar to another player. So it's quite possible that they really have some problems, I just don't understand how the withdrawals can be marked as successful. I find that confusing and when they say they sent the money and then they have a problem with the payment provider, I don't really know what you think. 

Anyway, if the casino doesn't pay within 14 days, I would contact us and our complaint resolution center and we would try to help you. 

So please try to wait a little longer and we will see how it goes.

Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days

Since 14 days have passed, I would use the link I shared in my last reply to you. Describe to our team what the problem is and we will try to assist.

Yes I saw that you have an identical situation, so I think there might be some technical problem. We'll see what happens in the next few days and if the casino will pay you or if our team will have to contact the casino.

The money came in today, thank you very much for your time!!

Great news, I look forward to it. It was sooner than I expected, so sometimes it's important to just hang in there. Do you think that even if you waited for over a week you will continue to play here?🙂

I've had an account with Leon Casino for several years and I've never had any problems withdrawing money. Yesterday I withdrew €10,000 (4x €2,500) by bank transfer and received everything within a few hours.

Today I tried to withdraw the rest of the balance (€13,000) and the bank transfer method has completely disappeared from the withdrawal area. Support just says it's under "maintenance" with no time limit.

Deposits are still available as normal, including by Skrill, but to withdraw by Skrill they ask me to change the email because the one on my Skrill account is different from the email registered with the casino - even though I deposited via Skrill without any problems before.

I ask: is this normal? Is anyone else having their banking method unavailable at Leon? Is it safe to change the e-mail address or is there a risk of blocking withdrawals?

Thanks for your opinions.

Have you confronted the casino with the fact that you have used Skrill at their casino many times before and everything was okay?

I would like to know what they say about this, so please try it and let us know.

Hello Casino Guru, I’m asking for help because I’ve been blocked at Leon Casino. I sent all the documentation they requested, placed normal bets on various casino markets and other markets, but they’ve withheld 3,200.00 reais and blocked my access to the chat as well. They aren’t responding to my emails—their email address is info@leon.bet...enviei. I sent bank statements and a selfie holding my ID, but they haven’t replied.

I’m asking for help with this matter and look forward to a response.