Kosmonaut Casino - general discussion (page 5)

Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.

Good afternoon!

To my deep regret I noticed that Mr. phein67

continues to accuse and insult the casino without evidence. 

I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.

I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.

I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail

We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!

Thank you for your nice comment about our casino. In our work we strive to create the best conditions for players to play easily and pleasantly

I am not threatening anyone here, a screenshot of the manager Andy from Kosmonaut Casino who does not pay out my money 958 euros

No insults!! Dear Kosmonaut Casino, you are looking for reasons not to pay me my money! 958 euros are still missing. The manager Andy is making fun of you. Please remove this casino from your list and lower the ranking

Dear Mr Pfein67, your demands are unreasonable, you know that

Good afternoon, Dear Kosmonaut Casino.

Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.

I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.

I hope you have a nice day.

Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.

We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.

If you face any other issues, we are here to help.

I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you

Hey there,

I spotted you've registered with a temporary email address, but as the saying goes, "never say never".

In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.