Kosmonaut Casino - general discussion (page 5)

Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.

Good afternoon!

To my deep regret I noticed that Mr. phein67

continues to accuse and insult the casino without evidence. 

I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.

I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.

I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail

We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!

Thank you for your nice comment about our casino. In our work we strive to create the best conditions for players to play easily and pleasantly

I am not threatening anyone here, a screenshot of the manager Andy from Kosmonaut Casino who does not pay out my money 958 euros

No insults!! Dear Kosmonaut Casino, you are looking for reasons not to pay me my money! 958 euros are still missing. The manager Andy is making fun of you. Please remove this casino from your list and lower the ranking

Dear Mr Pfein67, your demands are unreasonable, you know that

Good afternoon, Dear Kosmonaut Casino.

Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.

I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.

I hope you have a nice day.

Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.

We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.

If you face any other issues, we are here to help.

I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you

Hey there,

I spotted you've registered with a temporary email address, but as the saying goes, "never say never".

In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.

Hello Radka & Co :)

As you can see from the reviews (also on AskG), the casino is "dead". It accepts deposits but does not pay out anything. There is NEVER anyone in the live chat and the support@ address is no longer active; it returns an error.

I know that Dama, like Hollycorn, has its ups and downs, but this is clearly a scam. Has anything like this ever happened at a Dama Casino in the past? That they're simply unavailable from one day to the next and nothing is done? Is there a way for you (CasinoGuru) to ask the company what they intend to do in such a case?

In my case it is only a 20 euro deposit, but in other cases it is certainly thousands of euros.

Lg

Hello!

I wish I could respond under much more positive circumstances. I'm still trying to keep up with our own database, so you caught me by surprise - I haven't seen Ask Gamblers for a while! Thank you for the heads-up. I'll ask the Data Team to investigate the casino more closely!

Given the vast array of casinos in Dama N.V., it's possible to view especially white label casinos, which primarily share the owner, but not much else as not that related. Thus, I do not dare to say whether a similar casino within the same group has turned out to be a deposit-only casino. I just do not know for sure.

How long would you say the casino has been dead? I can currently see fresh complaints about delayed payments; it does not look too good, given your feedback...

The casino is functional, no problem logging in , but they dont respond.

And they dont pay

You had some experience with them too, if you are so specific. Did they not pay you the money you had there or do you still have it? 

Still pending since march 19.

Do you also know the reason why is that? It's one month which is quite long.😕

I saw our team tries to help you so hopefully it will be possible.

They just get money in and dont pay the winners. Then they split and casino guru will have to lower index.

Players now can come her read your review. Deposit and never see the money again. I think many casinos get away with too much because casino guru and others dont call em out moore

We try to do our best but we are the mediator, we simply do not have the competence for some things.

Anyway, I will hope that your case will be resolved somehow and we will be able to assist.

If there were still doubts as to whether Dama was dubious (otherwise such things would be prevented)

Without warning, an email arrives saying the casino is closing TODAY. And how do you do that? It's in bold on the homepage? No, deposits continue. You write from GMAIL and CC about 30 customer emails per email, visible to all recipients. Nobody there knows how to use the BCC function.

I don't believe for a second that you will receive your outstanding balance, I will report IF you do.