Kosmonaut Casino - general discussion

If you want to discuss anything related to Kosmonaut Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello everybody! Thank you Daniel! We will be happy to help with any questions, issues.

In the general bonus conditions one searches in vain for information about the welcome deposit bonus. It only says something about the free spins here.

BUT!

If you now change the language of the website to English, the content in the bonus guidelines folder will also change. As long as the page is in German, you won't find the promo code. Only when you switch to English.

Hello.

Just to make sure, are you referring to Casino Guru bonus visibility?

I'm not sure whether it's about the Terms and Conditions presented by the casino itself though, because you also wrote: "In the general bonus conditions one searches in vain for information about the welcome deposit bonus". but after that, you mentioned the promo code.

Could you clarify, please? 🙂

Hello! 🙂

For German players are quite different bonus options, for different countries different bonus offers, for Germany is available to choose 3 options of Free Spins for 1st deposit NO WAGERING :

1 - 55 FREE SPINS with no wagering requirements for a deposit of 20 EUR or 0.0004 BTC

Code: COSMOSLOT1

2 - 155 FREE SPINS with no wagering requirements for a deposit of 50 EUR or 0.001 BTC

Code: COSMOSLOT2

3 - 310 FREE SPINS with no wagering requirements for a deposit of 100 EUR or 0.002 BTC

Code: COSMOSLOT3

and then every Wednesday and Friday Reload Free Spins:

❗NO WAGERING WEDNESDAY UP TO 100 FREE SPINS

Code: KOSMOWED

🔥 NO WAGERING FRIDAY UP TO 200 FREE SPINS

Code: KOSMOFRI

If you will have any additional questions you can write to our 24/7 support team or here! 🙂

Hi

Kosmonaut Casino has not been available since yesterday. The server can no longer be found. Anyone know anything about this?

Hi,

I can enter the site now:

Can you confirm you can log in, please?

I would really appreciate the FS for my birthday, they scored a clean 0, thank you from the bottom of my heart, please don't send any more FS

Well, I think you should send this to the casino, not to us, but thank you for your point of view.

Deposited via litcoin constantly for a few weeks. After I won over 5 lit it was time to verify. ID, address everything ok. just a screenshot of my wallet which i used to deposit with lit. Have all screenshots made and always rejected! email written what you want .... no answer. The casino is a dump. If I had looked at trustpilot beforehand it would have been clear

Hello,

to me seems that your verification is not over yet. Please make sure that you're using a proper document format, from what I know, cropped or altered screenshots are not often accepted. I would advise using .pdf

Kindly let me know how it works.

I have been playing here at this casino for quite a while now. Absolutely brilliant casino. Nothing negative about Kosmonaut at all. Nice layout, games play perfectly, good bonuses with reasonable wagering. Support staff fast, efficient and friendly. VIP program brilliant, and a huge shout out to Andy, my VIP Manager. All ready to help and support. I would highly recommend Kosmonaut casino to everyone. Sign up and you will not be disappointed.10/10. 5 Stars ⭐️⭐️⭐️⭐️⭐️

Hello ricky76, it seems you are having a great fun there, aren't you? This looks like a very positive review but much better you drop it here to User reviews section where it belongs to and where the other players have higher chance to read it and decide about playing there. It would be a pity to leave the review only here. 😉

I made several deposits and lost everything, then I filled it up, won, put it on verification and I was blocked ($ 1400) support is silent, information is zero, I did not violate anything

This is not very convenient. Have you already sent the documents for verification, or was your account blocked before? When exactly did this happen, please?

I guess that the account may be blocked because it's undergoing verification just now, but that does not explain why the casino ignores you. 🤔

I can see that you filled up the complaint already, just note that we allow casinos 14 full days for the verification and payout before the complaint team steps in.

Good afternoon, I registered on 12/26, started to pass the checkout, and they blocked me, they wrote in the chat that I violated paragraph 3, but there is nothing there, there is no email either, support does not say anything.

Hello,

I see now. That's truly interesting, because you said you lived in Russia, and according to point no 3 (restricted countries) Russia is not among those.

I'm sure we would need some explanation from the casino, Tomas will work on that through the complaint.

I have problems myself with they have withdrawn first 200 euros and 400 euros and now they want PDF files from my bank screenshot is not good enough of time and when transactions have taken place and no euro to play for in their system the money is just gone at least got my last withdrawal so much respect for it.

Hey there.

Do I assume correctly your current withdrawal is blocked by sort of an additional check?

I'd love to help if possible - please explain what's wrong.

A really cool casino where you can clean up really nice winnings here and there 😀