Kosmonaut Casino - general discussion (page 2)

Hello CasinoStreamer88! 🙂

How are you doing today? Could you tell me more, please? 🙂 Any wins in particular that are worth to mention? What do you like to play most in this casino? Tell me everything!😎

Kosmonautcasino is just such a great casino! Day to day withdrawals, great bonus program, easy navigation, and quick and polite live chat support! 10/10🙏🏽💪🏽

Nice to hear that.

What games do you play? Any recommendations? 

You can't be trusted, you cheat at live roulette and don't keep up with the player's heat. To everyone reading this, stay away from Kosmonaut Casino. Please do not deposit any money there, they are violating their own terms and conditions and player protection. I lost a lot of money because of this. I should have been protected. Please stay away from the Kosmonaut Casino.

I am really sorry about your situation at this casino. I have read your complaint, and hope our team will be able to get to the resolution of it soon. Until then we have to wait and see, what have actually happened there, and let the casino explain the whole situation.

I hope that they can help me there too. I also have transactions as proof from my Jeton wallet. The manager Andy said I won't get the rest of the money, I can do whatever I want!

Did he say that? I would be more sensitive to such statements, yet the final statement remains to be seen, I'd say.

Based on the information I saw in your complaint, you informed the casino about your gambling issues more than once. Well, that's serious, and I wish you a fair resolution!

Hello dear Casinoguru team, please help me. Manager Andy has stopped replying to emails. The chat in Kosmonaut Casino is also always closed. I have screenshots. If you need anything, let me know.

Here are some proofs, please help me to get my money back in full! If you need any more documents, please tell me

Hi, if you have screenshots keep them and if Nick needs them in your complaint send them to him. I can see from looking that they always cut your chat and no one replies to you and I assume you didn't learn anything new. 

So we'll have to wait and see what the team finds out and how it goes, because we don't have much information yet. I hope everything will be resolved fairly.

I hope I get the money I deserve! The manager Andy keeps making fun of me and writes to me (have a nice day) that's no longer funny to me!

I understand that, so let's wait and see how the whole thing develops. That's probably the only thing since the manager stood his position. 🤷‍♂️

I'm curious, in my opinion more pressure should be applied, as the manager is making fun of it.

Our team will try to do everything possible to resolve the situation fairly. So once they have everything they need to know from you, we will contact the casinos and hopefully it will work out well. 

You haven't gotten any new information?

No, the manager has not contacted me again and has not paid out the money yet.

Hmm, so it will be important to wait now on our team and how they will continue. Like I said, hopefully it will be resolved as soon as possible. 😕

Has the casino manager been contacted yet?? It seems to me that nothing has happened. Best regards

Not yet. Nick needs to go through everything properly and find out from you what is needed. Then your complaint will be escalated and our team will contact the casino. You need to be a little patient.