Kingmaker Casino - general discussion (page 34)

Yes, it's been a week since Saturday.

I requested the withdrawal on June 20th. That's 10 days ago, including the weekend.

I hope you can help me with this. I would be very grateful 🥰 because I urgently need the money.

I see. Well, in that case those 14 days still remain a limitation for us to step in. Let's hope the casino manages to pay you out sooner and the complaint won't be necessary in the end. Complaint itself does not present a quick solution; its investigation takes at least the first week or so.

If you didn’t have any other option and the original payment method you used for depositing was not available or did not work, then I understand that you decided to use another one that should work.

But also, for the future, even in better casinos I would say it is always better to ask them first. Of course, if they don’t give you any response, then it becomes irrelevant and in that case I would complain on our website if the casino keeps rejecting your withdrawals.

But it is always better to ask what the best payment method is and so on.🙂

Does the 14-day period include weekends or exclude weekends?

Including the weekend, that makes 10 days.

7 days without weekends.

How much longer would I have to wait?

Oh, I forgot to mention those are considered full days. My bad. Exactly 14 days starting the day the withdrawal was requested. In practice, you can lodge the request sooner than that, yet it will be inactive until those 14 full days have passed. Perhaps the casino will be quicker, though. I guess there is still some time left. 🙏

Thank you so much for your information 😊

Here is the date I requested the payout. How much longer would I have to wait?

You are welcome.

Do you know what? I believe it's easier to complain now. Evaluating the request usually takes at least one day and since its thursday, and only two days are left to meet the deadline, I would not worry about those 14 days anymore.

Feel free to lodge the request today; include this screenshot to help my colleagues track the proper date and it should be alright.

I mean, it would be right if the casino paid you out immediately, but from the complaints' perspective, it works just as described. 🙂

Should I take a screenshot of this message from you and send it directly? Or could you write a separate message addressed to Kingmaker?

Please use this link and follow the instructions. It will guide you through the request form: https://de.casino.guru/beschwerden/einreichen 👈

Thank you so much for your support. I submitted the complaint via the link. Hopefully it will be resolved quickly. 🌸🌺🥰😘

Hey, see you handled that just perfectly. 😊 Request was accepted; you can see the obligatory deadline of 14 full days for the casino. Frankly, it seems the casino won't make it in time, so the complaint will be necessary after all. What a shame...

Well, the mediators will take care of you soon. And I'll be around to see how it's moving on.

🥰🥰😍😊🌸 I am so grateful. I'm so lucky to have found this page and you here.

If all this works out, I'll be very relieved and one less problem. 😊

You are a very good supporter. 🥰😊

Hello everyone,

I wanted to inform you that the payment via Mifinity, although later than expected, arrived and I closed the complaint on Casinoguru.

I felt it was my duty to communicate this.

Hello Radka,

I just received an email informing me that my payout has been cancelled.

Allegedly it was me, and if it wasn't me, it was due to a technical error.

This is a total rip-off! They're doing this just to avoid paying, so I have to wait another 14 days 🙄😡

Oh... I was hoping for a much better outcome. Honestly, those messages saying "it could be you or if it wasn't you, it was an error" raise questions instead of providing concrete updates, so I would leave that to the mediator. It could be a problem with the current payment setup, or it could be somethign else. The point is to get in touch with someone who is able to resolve that. Hope the complaint will achieve that soon. 🤞

What should I do now? 😬😪

Should I submit another payment request?

Hey, thank you for sharing here on the forum. So, even with delay, infinity eventually works! Good to know.

Out of frustration, I played a little and then stopped, and now I've requested a payout again.

It's so annoying to have to wait another 14 days. 🙄😑 I desperately need the money to pay my bills.

Hello, somehow I failed in posting a reply to your previous post—my apologies.

I'm sorry this is taking so long, but you can see that the money exists and you can also just play with it at the same time. I know frustration is strong fuel, but if you need the money for bills, please try not to play more. Do you now have an active withdrawal request, please? No matter what happened, I would always submit another withdrawal request to reserve the money for withdrawal, and you really do not have to wait the next 14 days. You already complained, and this situation is not a new start, just another turn of events. Do not worry, please.

Hi Radka, thank you so much for your support. 🌺

I played yesterday out of frustration, and now I have 300 euros left. I stopped playing and requested a withdrawal yesterday.

Now I'm waiting. I hope it won't take long this time 😢.