Kingmaker Casino - general discussion (page 33)

Are there any updates about the verifikation if Kingmaker is a scam casino or not?

Im currently waiting for 3 withdrawals for in sum 900€. It‘s been a week for my first withdrawal over 400€ too, so im kinda scared that i won‘t get my money, after reading all those complaints.

Hello, based on the German flag I see under your avatar, I concluded that you can't access its review.

https://casino.guru/kingmaker-casino-review#tab=js-tab-reputation

Well, the casino is not recommended, sadly, since your local regulator forbids showing you casinos without its license; you probably did not have the chance to see the warning, did you?

Some players have not been paid; I hope you will be paid, of course. Are there any clues regarding the delay? something the casino explained to you, perhaps?

Yes, you are right, i could not see the warning before.

I have been asking for days in the live support chat on the website and always just got the assurance that the money will come and it just takes a longer time than usual for it to be processed by the finance team.

In the beginning they still said 3-5 days as i asked on the third day, after that, just that i should look for it in my account as it could be arriving anytime soon.

Yesterday I wrote an email to the support adress and they replied that everything is in order with my account, that there is no problem, it just takes more time because there is a long line of withdrawals that still have to be processed. But still without an estimate time frame.

So almost the same answer from the live chat.

It has been just 7 Days now though and to my understanding it took about 2 weeks for some people to get their money. So i still have hope that it really just takes its time. I will write a mail to the complaint email from kingmaker and see if they can help me.

If not i would be greatful to reach out to you again to file a complaint.

No worries. Please keep us updated, and I hope that you get your winnings soon from this casino, even though the safety index is that low.

Kingmaker casino. I want to ask you a question. Today my withdrawal request went from under review to processed but the money hasn't arrived in my account yet

Please let us know next week if it has arrived. It's Easter, you know.

I wanted to ask how long withdrawals take at Kingmaker?

Today is day 4 and it's still being processed 😐

Hey there, I guess only the casino can tell you that for specific withdrawals. But I get where it comes from. In any case, the casino review is not very good and it included info on "slow withdrawals"... So, I guess it takes longer than elsewhere.

Thank you for your feedback.

I'm always told to be patient and wait. And today is day 5. I've read many reviews and many are negative.

I'm starting to wonder if I should really continue using Kingmaker. If they take this long to process withdrawals, customers will disappear and leave. Kingmaker Casino urgently needs to find a solution to prevent delayed payouts.

Every second customer complains here. That's not a good reputation.

Are there any Kingmaker representatives here who can handle the complaints?

Hello everyone, let me present my situation:

• On May 23rd I requested a withdrawal via bank transfer of €100 I won.
• June 13th, since the money has not yet arrived and reading around that the problem could be that the EU banks and in particular the Italian ones could block the transfers coming from unlicensed casinos, I cancel and do it again with Mifinity both to speed up and to be more secure.
• On June 26th they still text me in chat saying they are working, they have many payments to process and to be patient.

If the miracle happens, I will update you.

Hi Kelin, it looks like you have the same problem as many others, including myself. I've also been waiting for my payout for 5 days, so I wanted to ask if you've received your money from Kingmaker yet?

This is certainly not a situation I'd like to find myself in either.

Can I ask whether the casino was okay with you changing your withdrawal method? In general, it's usually recommended to withdraw using the same payment method you used for your deposit, just as you originally did. If that's not possible, the casino will often suggest an alternative or explain what you need to do.

I'm asking because when players change their withdrawal method, casinos often require a small deposit to verify the new payment method. Was that the case for you?

I also noticed that you've already submitted a complaint on our website, so our team is now looking into your case and will try to help you.

One recommendation I'd give for the future is to always check a casino's Safety Index before depositing. I noticed you've had a previous complaint with another casino that also had a relatively low Safety Index, and Kingmaker Casino falls into the same category. While a low Safety Index doesn't automatically mean you'll have problems, the likelihood of running into issues is generally higher than with casinos that have a stronger rating.

You are welcome. I understand the overall picture may be unassuring, and it's okay to change casinos if you feel it's no longer good enough or reliable. In my opinion this casino is no longer even safe, at least based on the current Safety Index. 

As you can see despite our having been talking in the casino's official thread no one from the casino has joined in. That's very common, though.

Yes, there is. The casino representative has been responsive to the concrete complaints, not on the forum, however.

Where then? Where can I find the representative?

I'm fed up with the live chat. I always get the same message telling me to wait.

One week has passed and my money still hasn't arrived.

Well, I was trying to say that you cannot reach any representative here unless he starts posting on the forum first. Forum aside from complaints, is 100 percent public and not every casino representative is active on the forum, but through the specific complaint they respond to mediators. Just like this casino does.

And what can I do about it now? Do you have any tips?

How can I get my money?

In fact, I tried to withdraw using the same method as the deposit, and that's what didn't work.

After canceling it and reversing it on the balance, I did it again but with Mifinity and I'm still waiting.

Regarding the other complaint about Maximalbet , I did some research after having the misadventure and I understood that it is not reliable like all the other clone sites.

Well, first you need to be patient. I imagine how that sounds but we can only step in through an official complaint when the casino has already had enough time to pay you out. It takes 14 days. If I'm not mistaken here, there is still some time left, right?