Jupi Casino - general discussion (page 9)

At least you still end this with a positive balance. I know it is not much but could be far worse.

Anyway, hope all possible players will read this.

Hey! Played at Jupi casino and first won 10,000 euros, got information that my account was verified but when I was to withdraw 500 euros I got that I needed to send in another ID. Has been going back and forth with documents for several weeks. Asked ask gambler for help with filing a complaint but was denied as they advertise Jupi casino as an ok casino to play at. Tired and went in and played again so now my winnings are up to 25,000 euros but I do not know if I will ever get my winnings out? has anyone received a payment from Jupi casino? Shouldn't it be illegal to cheat players of their winnings? here is information about the supplement which unfortunately has several casinos: Jupi Casino is an online casino launched in 2021 using 80 software providers including Net Entertainment, Microgaming and Betsoft Gaming. It is owned and operated by Famagousta BV, is licensed and regulated by the Government of Curacao.

How can gaming sites recommend casinos that trick players?

I am still waiting for a reply to my document and will not receive a timeline when I receive a reply it is extremely frustrating and how should I then get 25,000 euros when you can only take a withdrawal of 500 euros and not make any more withdrawals for the withdrawal of 500 euros is paid. What thing to do ????

Could you please submit a complaint through our website? I'm not saying we'll 100% help, but we may give it a try. If it turns out that what you wrote is real, we could possibly add them to our blacklist.

Hello.

I'd like to advise you to submit a complaint here. As Daniel suggested earlier:

"I'm not saying we'll 100% help, but we may give it a try. If it turns out that what you wrote is real, we could possibly add them to our blacklist."

Hey Thank you both for you quick respons I will submit a complaint. I was really pusseled that Ask Gambler did not submit my comlplaint? there are so many sajts that has an add and recommends player to play at Jupi casino . I still haven't heard back from Jupi and they refuse to give me an timeframe on when my account is verified with ID nr 2 besides my driver license.

Hello,

we are always happy to help.

Now give our complaint team some time, please. They'll get to you soon.

Unbelievable that a casino that is rated so poorly by you only gets top ratings from Askgambler. Either they are all fake or I don't understand why there are such different judgments. For example, why is there no rating on Askgambler by Dandosch? I searched for it, but only his unsolved case is listed. So more will come across this casino and like me have the feeling that everything is fine with them. Only now, when I realize how sluggish the verification is, did I prick up my ears and promptly only read bad things here and have practically written off my money. The only good thing is that I'm definitely not going to play anymore and I'm preparing for the fact that it may be a long time before I see my money again.

Hello,

there is a pretty simple explanation. We've developed quite a complex process how to evaluate any casino. We also keep an eye on complaints so anytime a casino does something unfair, we react and its reputation may be affected.

Just read the section "Reputation explained" and check the complaints.

Oh, I'm sorry to read this...

Their reputation is 0,8 out of 10 points, so it is most likely as you said 😔.

Furthermore, we have information that:

This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.

I'm just wondering now, how much have you deposited there to be able to place the withdrawal of 40k in total?

Tell me the name of gambling tô send reclamation please. They allways asking me New documents

Hello there,

it seems you have a problem with the verification process. I ask you to try to provide any documents they're asking you for. It is the easiest way.

Is there any particular document you can't provide, I wonder?

I'm not sure to what gambling you're referring to though. If it's a license provider, you should find this information on the casino's website:

and here:

You can also submit a complaint via Casino Guru Resolution Center:

https://casino.guru/complaints/create

Can you give me an email to claim a withdrawal from this Casino? Even the regulator?

Hello,

I'm sorry your issue persists.

Please check those screenshots for both contacts

Antillephone contact:

casino support email - already posted:

Frankly, Antillephone is not the best authority when it comes to helping players.

Anyone wishing to join. Please just don't. As someone said they are criminals. They don't pay out. It's headache after headache with kyc you never meet their reams that's because they don't want you to. Your withdrawal will stay pending and pending and eventually you'll probably be tempted to use it and yes lose it. So the more people who post things like this the more people who know to look else where. I mean why deposit your hard earned money and never ever see your winnings. It's actually theft. You learn the hard way. They have no intentions of paying out anything so please look else where, do your homework cos these are the lowest of lowest. No one gives a dam about their clients

Hello,

this Bank Statement is a standard part of the KYC process, so I would not take it as proof that this casino is a scam. I think several other aspects are saying that this casino is not a good one:

Sadly, you have not checked our website before starting playing there. 🙁

Shocking website. They have glitches in their technology where the screen will go blank and you can't watch your bet you placed run but the money still gets taken a d nw they have just closed me out if my account whilst I was watching a race

Hello,

Do you know why your account has been closed, please? I would say that it was probably due to the account verification, some casinos do that.

If you try to access your account can you see any warnings or information?

I'm done with them. I sent them my passport, bank statement, photos of debit card I was using and they requested a screenshot of a transaction of a deposit I made. They're a nightmare. Criminals at best

Hello,

I know that this casino has a terrible reputation, but kindly note that the casino must be 100% sure that it was you, who made the deposit, played, and won. Sadly, the casino can't afford the luxury of meeting you "face to face" for verification, so it works like this.

On the other hand, it would be only better if you find yourself a decent casino instead.

Need a tip? Just check the list of the recommended casinos.

I have no problems with any establishment carrying out checks etc. I understand the need to be sure. But the point here is they take your deposits and they don't mind who you are, I mean you could be a minor or been previously self excluded. My point is the issues they start to have is when you win and want to withdraw. That's when all the unnecessary stuff goes on. I know companies who let you upload stuff , and it's verified there and then and I also know companies who withdraw instantly within 10 mins of being verified.

But yes your 💯 percent right they are the bottom rung of the ladder and how they have any customers is beyond me. I would imagine its only a matter of time b4 they go out of business. But I do see what your saying. Cheers have a good day