Jokabet Casino - general discussion (page 2)

I have tried to submit complaint but it keeps saying Capcha Failed🤷‍♀️

I am trying to submit complaint but it’s saying captcha failed 🤷‍♀️

Eventually you managed to add the printscreens as I can see, so good job. Could you also please take a screenshot of when you enter a complaint and it throws you a message - captcha failed ? A full screen printscreen would be best. 

I would then pass it on to our team to look into what might be behind the issue. Also what browser are you using please ?

Hi

i have just managed to submit complaint.

Great, perfect, so I hope we can help you with your situation. 

If you have any updates or anything new don't hesitate to let us know. 🙂

Have you heard back from them yet?

If I may just add a small detail: please use the reply button.

When you do, the person you try to reach out to will be notified about your post. 😉 Increasing your chance for a response.

Good luck with the complaint, and have a great weekend!

Have you heard anything from jokabet directly yet

No they keep ignoring emails

It's really bad. I'm in the same boat

I also submitted a complaint to curaçao e gaming but have had no response.

That's really bad

Hello, unfortunately not, and I also saw that your complaint was eventually closed with our team finding out that you did not tell the casino about your gambling issue. 

I am very sorry that it ended this way and I wish there was more we could do to help, but in this case there wasn't.

Hiya, just checking if you've had any correspondence from jokabet yet?. They keep telling me they are still looking into the complaint

No reply. Also curaçao e gaming have replied stating that this is not one of there casinos with there licence, feel like I’ve actually hit a brick wall .

That's is awful. Not sure what to do next. It's so frustrating

Does anybody know who jokabet casino hold there licence with??

Hi, I gave it to our data team to check, because I didn't find any license on their website either. We'll see what they find out. 

Any news yet?

Re the license I can see the thread below but has Jokabet been in touch yet?

No response at all.