JokaBet Casino - general discussion (page 6)

What’s this? … this is the owner of the casino? What that mean ? LinkedIn?

I made a complaint to Curanco and I received as answer they are not listed…. I made a complain to Anjouan as well but no answer … gambeling comision uk answer and they said they don’t hold a licence for uk so is ilegal to gamble in the uk so… next I’m gonna make a complaint for fraud …. Let’s see wats happening next ….

I found o internet im not the only one whit this problem….. apparently they do that all time …. They target vulnerable people for sure … for sure I’m gonna do all complaints … for fraud and citizen advice… if they complicate things for 2500 pounds what to expect for more … so I advice everyone to be careful because they have a lot off sister and they are everywhere online whit fake rewiwers ….

As far as I can say, this casino no longer accepts new palyers. I guess you may consider that good news. Pardon me for a stupid question, but why don't you check the license before you play? As a UK citizen, I'm sure you know you are only supposed to play under the UKGC jurisdiction, so why leave for offshore casinos?

There is, by the way, a difference between what you call illegality and targeting specific markets without a local license.

"Any gambling websites which trade or advertise to customers in Britain must have a license from the United Kingdom Gambling Commission"

I suggest from now on, first of all, you check the UKGC list of licensed casinos:

https://casino.guru/licensing-authorities/united-kingdom-license

Based on your concerns, it will help you avoid the same scenario. Keeping you safer.

i check first time … they advertise they have a license whit Curanco and was good feedback but apparently they don’t have I rise a complaint to Curanco gambeling business and I recive as answer they don’t have and o jokabet website they advertise like they hold a licence whit Curanco….. my question why they advertise for uk if they are not allowed…. Yeah and they accept new clients whit no problem my brother create an account and play 20 ponds and surprise they accept the money ….. and he win 120 🤣🤣🤣

I see now! It was before the Curacao sub-licenses had expired, I guess. Word of advice: AOFA isn't capable of helping the players much. At least not now. 🙁

Hopefully the next-gen Curacao licensing system will be much better.

Has your brother been able to withdraw something too? The last time we checked, the registration form was not accessible. Well, I get it checked once more—thank you.

Ok … thank you …. He’s waiting for the money but he was able to deposit in pounds whit revolut card ….

Well, I hope the money arrives soon—without any sort of complications. I already forwarded a request to my colleagues from the Data Team. Yet the most important part for me remains your brother's withdrawal.

Send him my regards and keep me posted, please.

I opened my account with my uk address deposited over 40 thousand on my bank card registered to my uk address and withdrew 20 thousand to my uk bank card, I did not do any kyc or source of funds and joka bet are not meant to let uk people deposit, I send email to them to say I this i was offered £1000 I rejected then £1500 I also rejected it then I was offered £3000 goodwill payment i accepted the goodwill £3000 offer and then explained to them I have no bank after trying to open various different bank accounts but I couldn’t get one I then went on live chat with them and explained this. I asked if I could have the payment into my partners bank account who lives and is registered to the same address as myself and told them she has valid photo id and valid proof of address i sent all of this via email , had no response from them so went on live chat again and was told cant use partners bank account, I then went bk on chat again next day explained i dont have bank cant get one was told they can only send to a bank in my name , this is impossible as I don’t have a bank and cant get one, im really disappointed in the service spent hours on live the stress and the impact on my mental health has caused me to have depression and have to get a sick note and medication for the depression. Im sick of sitting on live chat getting no where and no alternative pay out method offer by joka bet, I want my £3000 agreed good will payment paid as a same day payment and a compensation payment for the inpack this has had on me and my 4 children and my mental health

Having an agreed £3,000 payment but no workable way to receive it sounds frustrating, and I’m sorry this has affected you so much.

Casinos generally require payments to go to an account belonging to the player. Your partner sharing your address and providing ID doesn’t make her bank account yours, so refusing that payment method isn’t necessarily unfair. The question is whether they can offer another supported method in your own name, such as an e-wallet.

When did you accept the £3,000 offer, and did their written confirmation specify a payment method or deadline? Have they specifically ruled out an e-wallet in your name, or have your conversations only concerned bank accounts?

The agreed payment is something we can look at more closely once those details are clear. I can’t promise a same-day payment or additional compensation for the impact on your health and family.

I have tried Pockit, revolute , think money, Monzo, It suits you zoppla ect i get declined by them all, ive been inside local banks no good I can’t get one, im completely out of options,

Please see the attached emails

thank you for your help and time to look at this

The emails make the situation clearer: JokaBet offered £3,000 and then requested an NDA, identification and a statement for a bank account in your own name before proceeding. Their latest message acknowledges receiving documents, but doesn’t confirm approval or a payment date.

Have you already signed the NDA, and which documents did you send them? I’m asking because it’s unclear what they’re currently reviewing when you’ve explained that you don’t have a bank account.

Given the number of providers you’ve already tried, I’d reply to that email asking whether they can use an alternative payment method in your own name, and whether this would require changing the agreement.

Also, the earlier offer mentions giving up future claims. Before signing anything, make sure you understand whether the final agreement contains that condition too, particularly since you’re also requesting additional compensation.

Sorry for the late reply. I was looking into my partners details which I sent them. They’ve now come back and said that I can’t use my partner‘s details. I don’t have method that they can use to pay me this money. I can’t get a bank account. I don’t know what else I can do, but I’ve said there is no other way but into a Bank in my name but I do not have a bank in my name.

That could be a serious problem. You need to use a payment method registered in your own name, and this is generally required by casino rules.

I’m not sure how this can be resolved if, as you say, you have no other payment method and can’t open a bank account. I’m concerned that the casino may refuse to pay you because of this.

I see that you’ve already submitted a complaint, which is what I would have suggested. However, I’m not sure whether our team will be able to help under these circumstances. Let’s wait for their assessment and advice before drawing any conclusions.