Jet Casino - general discussion (page 3)

exactly ! when all conditions were fully met the balance became available for withdrawal. along with the deposit amount, but so far I have not been able to withdraw.

It's not bad, I'll probably use it in the future

Thank you!

I'm really glad you submitted the complaint because I feel, we will soon need the casino to explain a few details regarding those additional deposits you were asked to make...

I simply do not follow the casino's intentions, to be honest. 🤔

Then I hope you'll be satisfied 🙂

Will you share your experiences with us, perhaps?

After the time when I took out my win from Jet casino, when I won from my 320 euros around 3800 euros, I told my story with those casinos that are indicated by casino guru as "same management". I made deposits with bonuses, and it was my luck and I won everywhere. At izzi casino, I still want to win more, they say you can make deposits without a bonus, and the last one was 30 bch. And yes, I won more than 30,000 euros at that moment. So, from the point of view, the situation is again the same as it was before... But now they needed to make a video call, and it didn't work there. Many times I offer to make a call by whatsapp or by phone. Well, let's make that call today, and what do you think? Some problems again. They already gave me VIP status, but the withdrawal of money they collected for VIP customers did not work on me, even after that video call...

So basically, you're struggling with the verification, is that correct?

The video call - does it mean it did not go well, or rather it was canceled?

I'd like to come out with some brilliant ideas to save the day, but I fear that another complaint should be considered. 🙁

For how long have you been dealing with this issue?

I passed this videl call.. very strange procedure.. After it they withdrawed 2000 + 1000. And i am VIP, you can check this casino rules about limits on VIP accounts 🙂 very strange casino..

It's been two days since I can't withdraw money to my Vip account, so I lose everything.





Care to share what seemed to be so weird? I must say video calls are pretty uncommon, so every hint is highly appreciated. It's great you passed it, of course!

Also, any details about those VIP limits, perhaps? 😉

What can I possibly say - losing all because of two days of waiting? Quite a rush 🙁 - sorry to hear that.

Casino scammers! Hell began with the unfair cancellation of a sports bet! And they cut all the bets in live to a maximum of 49 rubles - they began to withdraw money, which is logical. They did not want to give 3000 rubles. they asked for an additional selfie with the inn, a selfie with snls, a selfie with a birth certificate and a passport. put it on the conclusion - hell started again - they wrote an account check up to 31 days! DO NOT play here!!! Save your nerves and money!

I have the same case... I played literally a few bets and was immediately limited to the minimum, the casino demanded a video selfie from me after I delivered it blocked my withdrawal for 31 days...

That's why I don't recommend this casino very much because when you win something they will treat you like cheaters and you will also have problems ... I don't understand why the casino has such a high rating if they treat their customers so badly

Could any Jet Casino representative comment on this?

Hello... My review has been deleted... I would like to know Jet Casino's opinion on my case... Why they treat their customers like this

Hello.

I also sent you the explanation via email. The reason is still the same:

"the user reviews edits don't serve for communication with a casino. The casinos don't get notified when you edit your review. Anyway, please, contact their customer support and provide them with the link to your review and your email address. "

Additionally, this is just a user review, do not mistake it for a regular complaint, please.

If you wish us to investigate and the issue is not bound to sports betting, I suggest you create a complaint to get the casino involved if necessary.

Is there anything else you need to clarify? Just ask, please.

For now, my withdrawal is blocked for 31 days... We'll see what the casino decides... However, I'm curious why the casino is doing this... Can any representative here comment?

Only the casino can fully explain, I'm afraid. As said earlier official casino representatives are rarely seen responding to players here on the forum, if I recall correctly it has never happened with Jet Casino.

On the other hand, decent casinos tend to cooperate through complaints.

Just do not confuse complaint threads with forum, please. This is quite a common mistake.

Do you think I should file a complaint with you on the website?

I believe it's not OK to block someone's withdrawal for 31 days. That's not a standard approach and no investigation should take that long. If I were you, I'd submit the complaint since it will possibly help you to clarify what's going on.

Let us know how you decided.

The more so that I literally played a few bets for small stakes and very popular bets ... In addition, I was asked to take a video selfie ... This is a very bad thing about the casino