JackpotCity Casino - general discussion

If you want to discuss anything related to JackpotCity Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days

This app is full of bonuses and more surprises , ...this is my favorite casino so far

Hello, this useful and well-composed information should be mentioned in an "official" user review. Would you mind posting one? 🙂

Yes I definitely would but I don't know where to post it , can you point me in the right direction

Awesome, please follow this link: https://casino.guru/user-reviews#/reviews/guide and then just click/tap "write a review".

Thank you 🙂

My review is posted already thank you

Hello, do you know if it is safe to pay the winnings?

Hello,

any chance that you're asking about depositing instead?

Check the casino's reputation here, would be also good to browse complaints, to get an idea about how the casino solves disputes.

To get better prepared, read our Fair Gambling Codex.

They owe me more than 60 thousand dollars and they haven't paid for more than 15 days. They come up with every new thing every time they reject the withdrawal. Is there anything I can do against this scam?

Can you paste the casino's latest reply, please? We'll try to help you out.

Invalid payment method

Hi Jossie

Congratulations on your winnings at JackpotCity!

Unfortunately, we are unable to process your withdrawal due to the following:

Your bank details are invalid. Please choose an alternative banking method or confirm your bank details by bank statement or canceled check.

Please log in to your account and go to the Banking tab to update your payment method. Alternatively, you can contact Live Chat at the link below.

Cheers,

The Jackpot City team

Hi, I can see you're from Peru and I remember some casinos have issues with sending money to banks in Latin America. I fully understand you'd like to receive the winnings as soon as possible, but it's also possible that the casino is just confused and they simply don't know how to send the money there or they lack some crucial information. You can try to contact the live chat and figure out which information they're missing so you can send it to them.

Dear Jossie

My name is Juliana, from Jackpotcity Casino. I hope you are well.

I would like to follow up on your inquiry about our chat. The department has reported that the payment continues to be rejected by the bank. This is the message they get: "Limit Exceeded: TRANSACTION" DECLINED ID xxxx External ID xxxxxxxx. It seems that it has to do with the limit.

They sent me this message because I asked them to send me a receipt for the failed transaction

To me, it seems that the casino just can't use the wire transfer now, according to the message, the problem seems to be on the side of your bank, however. You can try to contact your bank and show the full transcription of this message: "Limit Exceeded: TRANSACTION" DECLINED ID xxxx External ID xxxxxxxx. 

Can you opt for a different payment option, has the casino suggested an alternative to you?

I have a withdrawal that apparently was accepted through the credit card where they deposited me, it is the first time it has been accepted.

Hopefully everything is resolved well and I end up receiving the money that has a place between 3 to 7 business days.

If everything goes well, my case can serve as an example for Peruvian players.

Thank you

That sounds like a good start, let us know the moment you get your winnings if all end well🤞😉!

They already paid me!!!

it was through my credit card

all good

My sincere congratulations! 🙂

I'm quite surprised that the card transaction worked better than the banking transfer.

Stay well for now and visit us often😉

Good morning, I have a problem with this casino, I asked to withdraw my money and so far it has not been paid, waiting for a resolution, the chat does not work, it is not available for complaints, I am waiting for a response from JACKPOT Casino

Hello there.

May I know whether your account has been fully verified yet? Is this your first withdrawal there? When was the withdrawal submitted, please?

It seems less than the past few weeks, right? You see:

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Do not play your balance out, better stop playing until you pass the verification and get the money out from the casino.