IZZI Casino - general discussion (page 2)

😀 Yeah! Don't tell me about it... ✨

I can only say that VIP status is fake here. I have VIP status and casino do not want to withdraw. Two days passed, withdraw still pending.

I have vip status, but the casino asks me to make a video call through their account to withdraw money. It has been done, more than 3 days have passed, only 3000 euros have been withdrawn. And that's VIP status. Then the casino itself, like all the right ones, if you want to wait and wait for the camera to win, you will lose!

What to say! I was asked for video call! And i have VIP status there, made deposits on more that 5000 euros and won about 30000! Do not want to make withdraw

Set yourself a loss limit and don't give in!

With large payouts, some like to make a fuss about nothing so that time elapses and the player may lose everything.

It would be in the interest of the casino.

Don't play your money down & be patient!

Hello how long does it take for izzicasino to approve whidraw that is pending? And how long it normaly take to get the money whit visa/mastercard?

Hello!

I guess this is the kind of question you may probably solve in the user rating section. 🤔

Have you tried the panel called "user reviews"? Generally speaking, this process may take up to a few days, but for a direct answer, I would prefer to ask the casino's employee.

Are you a verified user? That would help a lot.

They don't pay out, go to the complaints on the Guru page, search for IZZI

I see that you also have problems with the casino, because I saw your complaint, which has been ongoing for quite a long time. In your case, I hope that you will be able to get your full winnings and everything will be alright in the end. 

However, could you update us if something changes in your situation ? 

Yes i will update, i did send everything to the license maker, and added all the evidence to this case. Best regards

Hopefully, dealing with the authority won't be necessary, yet I must admit I would probably do the same.

Casino Guru has reached its decision, and I pray the casino sees its strong points. That would be truly great and less time-consuming than waiting for authority. My fingers are crossed! 🤞🤞🤞

Thank you very much, it means a lot ♥️🙏

You're welcome. Hopefully you'll get an answer from the casino in your complaint and everything will turn out fine. Good luck. ☘️😊

They are ignoring and want Guru casino to decide, but they have already been decided and given their opinion and still Izzi casino won't accept,this is now 3 months ago! This site is nothing to recommend,go to ther Instagram account and file a "File a complaint" on the license maker, just to clarify that they are not going and working like a LEGIT CASINO this is scam, they deleted everything my transaction and bet history, but I already have taken screenshot and have the whole chat conversation. Let the license maker know what kind of scam they are

https://www.curacao-egaming.com/public-and-players/complaints-landing

I'd like to see the license provider's response; let us know as soon as you get it, please!

IZZI CASINO claims they dont have done anything wrong, please se my case, this shows that they dont follow the rules or Terms, and ITS a scam casino

The complaint is still open. I can proudly say our specialist can distinguish which statement is okay and which is not. Don't worry, until proofs are presented, statements are just words. Let's wait for the final verdict, I'd say.

Thank you, really appreciate all of you guys, 💖👊 i really hope that Izzi casino do the right thing?

We all hope so, and hopefully everything will be resolved fairly. Good luck. 🙂

Unsolved, I really think Guru casino should change its rating on IZZI CASINO, it should definitely not be a positive thing to play there.

I agree that in your case, you have every right to be angry. On the other hand, this is the only act of unfairness we have come across with Izzi so far. Thus, the rating won't fall too low in that regard.

I'm sorry it ended like this. Please be assured once the casino wants its precious rating back, someone needs to address your complaint again.

Allow me to quote from "Casino complaint resolution":

What will be the consequences of your complaint?

Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.

If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.

At least there is still some chance for resolution.