iWild Casino - general discussion (page 14)

It should be the worst casino with zero safety rating.

They haven't answered me yet...

I'm keeping my fingers crossed to see your case being resolved soon, really. 🤞

I've been trying to withdraw 500CAD for a week now.

The request is canceled every 48 hours and they send me an email asking me to resubmit.

I've done this at least 4 times so far. I've never had this issue with other casinos.

Support chat is useless and simply asks me to try again.

I have to agree with other users on this forum: their 9.2 rating is a joke

Canadian here.

I've had the same issues. They keep canceling my withdraw every 48 hours.

Support is useless.

Chat is probably using a bot while support@iwild sends me generic emails with empty promises.

KYC is awful. The worse I've ever seen.

My feeling is this is a very small operation and they don't have the resources to pay/support their players according to their TOS.

I agree 100% with your statement. It's irresponsible to promote this crap.

Hello, the casino should probably take a more proactive approach to this situation. How long does it take to get your money out? 

Apart from the fact that you have to resubmit, they didn't tell you anything else? You might have asked if a change in payment method would help?

As for KYC, have you passed it successfully? 

Please let me know and we will see what can be done.

I am 100% verified. Everything is up to date.

Last Saturday, I got this reply from support:

Our payment specialists are facing a large amount of requests this week, so the processing takes longer than expected. Considering the volume of requests, and the processing pace, your request should be paid-out on Monday. Sorry for this inconvenience, and thank you for your patience.

... and no I didn't get my money today. The withdrawal was canceled yet again.

I did try to withdraw with Bitcoin. That was canceled too.

It looks like every time a withdraw is canceled and re-submitted, it goes at the back of the queue... when it should be processed with priority.

Right now.. as it is.. they simply cannot process Interac payments for Canadian players.

I see, and how long have you been in this situation, is it since 22.11 as I can see on the screenshot? We give casinos 14 days to pay the player and if they don't, you can open a complaint with us and we will try to help you and contact the casino. 

So confirm to me that it is from now on because if they keep canceling and nothing is working for you, that is not sufficient, I reckon. The fact that they have a lot of withdrawals and you're in some sort of order is fine, it can be. But if you have to keep resubmitting the withdrawal and they cancel it anyway, I don't see the point.

So let me know, please. 

I finally received my payment. Thanks for your help.

Now let's see if they will allow me to close my account.

Great news I'm glad this part turned out well. 🎉☘️

When you close the account and there are difficulties with that, be sure to let us know and we will try to help you with that as well. 

But I hope that further unpleasantness will not happen. 

Once again, I played this casino, I followed casino gurus advice, and thought maybe they were spoken to by you guys, because they still have an extremely high ranking and safety score by casino guru.

welp….. nope, I’m owed 2k this time and I’m quite sure I won’t see it for a month or more. CASINO GURU NEEDS TO BE MORE HONEST WITH THESE RANKED XASINOS. NOT JUST GET PAID TO WROTE POSITIVE REVIEWS THAT HURT CUSTOMERS.

WHEN 5 OR MORE PLAYERS ALL HAVE THE EXACT SAME ISSUE WITH THIS CASINO AND HOW THEY DO NOT PAY OUT WINNINGS, YOU SHOULD BE TAKING THAT UP THE FOODCHAIN TO YOUR SUPERIORS. THIS IS MISLEADING AND QUITE HONESTLY, FRAUD LIKE.

What about if you tell us more regarding the issue you have, please?

If you read the previous post from your fellow Canadian, he actually got paid, so I don't understand your point here.

When exactly did you request the withdrawal?

I spotted your complaint for this casino, which was resolved, so hopefully this time you will be able to get your money without filing a complaint.

Unfortunately it is still not resolved after more than a month. It is not the figure which is only 49 euros. Question of principle and seriousness.

I actually highly doubt that. These guys are the worst for actually paying. Although they are one of that fastest I’ve ever seen at receiving money. When you get lucky and win, they hate paying. And you guys prop them up with super high ratings. Shameful really. And the optics make people think it’s because they are paying you. Sorry, just calling it as I see it.

Total scam. And to see casino guru giving them such a high rating is very off putting and misleading. I’ve now looked at all the complaints and there’s well over 30-50, that’s pretty bad guys.

I'm sorry and still no normal response from the casino? I saw that your complaint has been taken up by Pavel and he will contact the casino, so hopefully we will find out more about the whole situation. 

I will be waiting impatiently.

We still don't know any details regarding your withdrawals, as you don't answer any of my questions. 🤷‍♀️

I am not sure how we could help you if the only thing you do is to accuse us here, you know.

If your opinion is as you express it here, may I ask why you keep playing at this casino, then? I believe that there are many casinos you can choose from. Isn't it?🤔

If you look closely at all complaints for this casino, you will find out that there are not any complaints that were unresolved, and therefore the casino didn't get any black points for it.

Most of them were actually solved, so I believe it is a good sign that this casino is willing to offer help whenever there is some issue.

You are right, they do eventually pay. But it takes about a month and only if you open a complaint with you guys. They will never just pay out winnings promptly like others do.

Romi, to actually defend this casino is very bad optics. You know that right?