iWild Casino - general discussion (page 14)

It should be the worst casino with zero safety rating.

They haven't answered me yet...

I'm keeping my fingers crossed to see your case being resolved soon, really. 🤞

I've been trying to withdraw 500CAD for a week now.

The request is canceled every 48 hours and they send me an email asking me to resubmit.

I've done this at least 4 times so far. I've never had this issue with other casinos.

Support chat is useless and simply asks me to try again.

I have to agree with other users on this forum: their 9.2 rating is a joke

Canadian here.

I've had the same issues. They keep canceling my withdraw every 48 hours.

Support is useless.

Chat is probably using a bot while support@iwild sends me generic emails with empty promises.

KYC is awful. The worse I've ever seen.

My feeling is this is a very small operation and they don't have the resources to pay/support their players according to their TOS.

I agree 100% with your statement. It's irresponsible to promote this crap.

Hello, the casino should probably take a more proactive approach to this situation. How long does it take to get your money out? 

Apart from the fact that you have to resubmit, they didn't tell you anything else? You might have asked if a change in payment method would help?

As for KYC, have you passed it successfully? 

Please let me know and we will see what can be done.

I am 100% verified. Everything is up to date.

Last Saturday, I got this reply from support:

Our payment specialists are facing a large amount of requests this week, so the processing takes longer than expected. Considering the volume of requests, and the processing pace, your request should be paid-out on Monday. Sorry for this inconvenience, and thank you for your patience.

... and no I didn't get my money today. The withdrawal was canceled yet again.

I did try to withdraw with Bitcoin. That was canceled too.

It looks like every time a withdraw is canceled and re-submitted, it goes at the back of the queue... when it should be processed with priority.

Right now.. as it is.. they simply cannot process Interac payments for Canadian players.

I see, and how long have you been in this situation, is it since 22.11 as I can see on the screenshot? We give casinos 14 days to pay the player and if they don't, you can open a complaint with us and we will try to help you and contact the casino. 

So confirm to me that it is from now on because if they keep canceling and nothing is working for you, that is not sufficient, I reckon. The fact that they have a lot of withdrawals and you're in some sort of order is fine, it can be. But if you have to keep resubmitting the withdrawal and they cancel it anyway, I don't see the point.

So let me know, please.