iWild Casino - general discussion (page 13)

So, how about what Radka said that maybe it would be good to file a complaint if the casino doesn't respond and you wait for the money this long?

I will post the link for you just in case here.

Ok..but I can't open a complaint

What's your problem if you can't open a complaint, can you please explain? 

Maybe some beginner stuff like clear cookies, change device or browser might help. But if it's more complicated than that and even after these recommendations nothing changes and you still can't open the complaint, let me know and feel free to take a screenshot of what it's showing you, we'll try to find out what could be behind it. 🙂

Casino guru. I WOULD DEFINITELY be lowering the rating for iWild , these crooks took a month to pay me 1000 cad. What a joke. And to see you guys rate them this high is very suspect. Sorry, just stating obvious facts. Cheers!

And may we know what was the reason for the delay with your withdrawal, please?

Unfortunately, it is not possible to lower ratings this way; even if your experience was not the best, the casino paid at the end, and that is important. Do you get my point?

Ya no not really. They kept cancelling my withdrawal back to my casino balance after 2 days, this happened about 10 - 15 times over and over again. So when you mislead people by saying it’s a great casino yet I read countless posts about this same issue. There is a problem. You shouldn’t mislead your subscribers this way. You have this casino as the 2nd to the top casino on your site. Back optics. A bit out of touch.

I agree...iwild is a mess, not serious and not very reliable...worse than spinanga..

Lololol. Casino Guru is not interested in your payment issues with IWild. They will continue to collect their affiliate payments and rate IWild highly regardless of the amount of times players play off their balances while waiting for payment.

Just think how you would feel about making an instant payment(cash) at a land based casino, won a decent amount of money, went to the cage for payment and they kept telling you to come back tomorrow!!!

Better yet they asked you for your ID and you provided it, they tell you to come back tomorrow and then ask for your ID again and then tell you they will pay you tomorrow for 14 days straight.

Totally agree...lol..stralol..

Even though I can really understand your frustration, it is a bit more complicated.

I surely don't say that it was nice of them to cancel your withdrawal that many times.

May I ask you again, though, what the reason was for doing so?

Please read our article about how we review all online casinos, and maybe it will help you to understand how complex the process is.

I'm sorry that you experience issues there as well, and I can see that you have already submitted your complaint as well, but our team needs some more information from you, so please follow this link to get the answers to them as soon as possible.

I believe that it is totally different in online casinos because they do not have the option to see their players face-to-face so they can verify them.

Do you know what I mean?

That is why the KYC is very important at all online casinos.

We, of course, try to help all our users whenever they experience some issues at any online casino, and we do whatever is possible. Also, that is why our complaints are free of charge for our users and always will be. We aim for fair play every time.

So, instead of accusing us of various things here on our forum, is there anything we can help you with regarding any issues at this casino, or you just come here because you like to be, and I will call it for now, not nice to us?

Hi Romi,

Accuse you(Casino Guru) of various things?

Well let’s look into that.

Does Casino Guru not generate income by promotion of IWild on its site? Of course it does.

Has Casino Guru turned a blind eye to the borderline criminal behavior of IWild regarding cancelation of payments /nonpayment of winning in a reasonable amount of time? Of course it has.

Does Casino Guru know it’s not in players best interest play with IWild as their bonus terms and payment of winning are unreasonable? Of course it does.

Are players best interests the top priority for gamblers using their site or is it referral/affiliate income? 🤔

Not so good on cases didn’t do much for me robbed off 460 euro and said cos I used the 40 I was left to I agreed to the decision .which I didn’t I just gambled the 40 away as you can’t withdraw 40 so what ever I did I couldn’t win cos minimum withdrawal on there site is 50 and being capped twice down to forty means impossible to withdraw so in total on caps I lost out around 600 any Ty for you help casino guru not

And nothing being a small time gambler in control doing it for that buzz winning getting screwed and no help offered so disappointing from you casino guru I heard so many good things but I feel like there isn’t help .most people would have been steaming and done the same .doesn’t mean we agree with being fucked over .so don’t offer help if you can’t seem to be hovered rating you generous 1out of 10

"Does Casino Guru not generate income by promotion of IWild on its site? Of course it does." -

We don't promote any casinos; we inform about them instead.

"Has Casino Guru turned a blind eye to the borderline criminal behavior of IWild regarding cancelation of payments /nonpayment of winning in a reasonable amount of time? Of course it has." -

As we are neither police nor lawyers, we are not able to do anything regarding any legal things, of course. Whenever it is possible and within our expertise, we always try to help with withdrawals. We give casinos 14 full days before we intervene, but unfortunately there is nowhere written what "a reasonable amount of time" is, even though we surely understand the players that it must be really frustarting when it gets long.

"Does Casino Guru know it’s not in players best interest play with IWild as their bonus terms and payment of winning are unreasonable? Of course it does." -

All our users can find the relevant information on our website. That is why we include the review of the casino and user reviews, and everyone can gather even more information from the complaits as well.

"Are players best interests the top priority for gamblers using their site or is it referral/affiliate income?" -

Well, I have already said that whenever it is possible, and within our hands, to help players be treated fairly, we do it, and all the complaints are free of charge. We try to get behind every case and gain the fair play on both sides.

So, if you are not happy with what we do, maybe consider visiting us, and especially if you do nothing else than accuse us.

Take it as a suggestion.

I'm sorry for the whole situation you experienced at this casino, but unfortunately, as I can see in your complaint, our team didn't have enough time to investigate the matter, and that is why we couldn't be of any more help.

Veronika explained it in the complaints thread as well:

"I am very sorry to hear that. If the money had still been in your account, we would have been able to continue with the investigation and request a resolution from the casino. However, since you continued playing with the balance after it was capped for the second time, you essentially accepted the casino's decision to cap your winnings.

It's crucial to stop playing immediately when you encounter an issue like this and reach out either to customer support or to third-party mediators like us for assistance. Double capping of winnings coming from a bonus is something we encounter in different casinos, and we have successfully helped several players receive their rightful winnings. Unfortunately, in your case, since the money has already been lost, we are unable to proceed with the investigation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future."

It is sad that you feel this way, but unfortunately it is not easy to help someone if he/she doesn't give you the space or time for it, you know.

So, please, whatch out your words here. There is no reason to get abusive, and we wouldn't like to see your account banned.

Not a good answer you r seeing the matter 1 way weather the account has no money left the whole point is they r conning customers and it is time they were stopped ignoring and not investigating them just lets them continue so yes I think you r a poor service

Unfortunately, we couldn't find out how they would act and resolve the situation, and that is why we couldn't do anything more.

Whenever a complaint is unresolved or the casino doesn't act fairly, we give that casino black points, and it is shown on their safety index, which is negatively influenced.