Instaspin Casino - general discussion (page 3)

Yes, they will probably already know what they are investigating and first of all they will want to protect you so that you don't deposit here if the merchants are not credible. It is also probably not trustworthy for them that if you deposit to one company, so that with 3 deposits it will always show a different entity. 

I'm curious because we have a similar thread here on our forum, where such things are discussed. 

If you are interested, feel free to check it out, you can find it here: https://casino.guru/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code/99#post-116484

I'll keep my fingers crossed that it will turn out well. 

I just won a £2000 spin playing fishin bigger pots of gold, fully verified and just reopened my account. Let's see if they pay out

They do pay mate. Just dodgy as hell with the transactions and it's meant my bank have gone nuts, account and assets now frozen for over a week. You might be OK, but just don't know.

Christ sounds a pain, hope that doesn't happen.. which bank you with?

Revolut. Think one of the transaction names has flagged up before with them.

Ah right I'm with RBS, hopefully goes smoothly. How long did payment take for you?

Pretty quick mate, couple of hours! I don't fault them on payments but miscoding debit card transactions is a dodgy practice.

What's Miscoding debit card transactions

Have you deposited with debit card? If so, check the name on the transactions...it won't be Instaspins lol

Aw right I get you now lol. Seems to be par for the course with these type of casinos.

anyway, fully verified again and they said they've sent the funds to my account so hopefully they land soon.

Hopefully all good. Problem happened for me because my bank suddenly "restricted my account" and asked for proof of goods purchased with a company. I absolutely didn't recognise the name and they said they need to conduct an investigation...still ongoing.

It's landed already, Christ that was quick.

instaspin are legit

Yeah mate, as I said, no issue and they will pay but the payments thing is an issue that a bank may pick up. You will see what I mean when your deposits show up.

There have been quite a few complaints and at least one player review recently on Casino Guru about this casino regarding balances disappearing or being significantly reduced (I am also in the same situation but it has been less than a week at the moment so I am just waiting for now). How can this casino still have such a high trust rating?

I am under Gamstop and therefore played at the dodgiest of the dodgy casinos out there including those with fake games and this has never happened to me before. But there are quite a few complaints about this happening to players at Instaspin Casino recently.

Could you tell us more about your experience, though? What exactly happened at this casino?🤔

Only this way we could offer some help to you if you wish.

As I can see when I look at all the complaints for this casino, most of them were solved by the casino, so that is one of the reasons the safety index of this casino remains the same as of now.

Also, if you'd like to read some more about how we review online casinos, please do so here so you can better understand our work.

We'll wait for your reply to learn more details regarding your issue there, and we'll also be ready to get you some help if possible.

Hi Romi,

I know we seem to cross paths on a few threads - but just going to provide some info here.

This site as well as others - like Instantspins.com and Kinghills.com - all operate Costa Rica licences for UK facing players and Curacao licences for everyone else(with UK restricted country). Payments through the bank are wild though - Bamimahas Enterprises - a online bookstore in Nigeria which isn't even an active company in Nigeria....Waliah Enterprises - another Nigerian "Consultancy" firm. Payments clearly being masked as in the UK every legitimate gambling payment must carry code 7995 so they use these "shell" companies to facilitate payments. Now, they do appear to pay out in cases...but some really dodgy stuff going on for UK players.

Hey hello.

Thank you for the information. This casino actually operates under the Comoros license, as our data team included in the review of this casino.

It is pretty common nowadays that a casino will use some third-party payment providers, as we have seen many times.

We also believe and always suggest players from the UK to better stay in online casinos under UKGC where they can be safe.

Did you play at this casino, by the way? 🤔

There are third party payment providers then there is deliberate miscoding of transactions to companies in Nigeria...it is a little different than just using "third party providers". They deliberately change gambling merchant codes for UK players as they literally cannot transact with UK players using the Mastercard/Visa gambling code 7995. Gambling has a much higher risk profile at VISA/Mastercard and therefore charges are higher - these companies are getting out of paying the high fees related to legal gambling transactions.

The problem with UK players is that gambling is so restricted here now so they will go onto these sites and take huge risks with their money.

I tried to play here - when I deposited they put a transaction through my bank as MyDates.com!! I had to email the actual Mydates.com to ensure it wasn't actually them...its another masked one sadly.

I understand.

Unfortunately this is nothing unusual. Right?

I just don't like to see some vulnerable players get touched by this tactic, as I could call it.

Hi Romy, the issue was resolved after a wait of 10 working days. It appears I passed the wagering requirements and then everything but my deposit was removed, but finally returned as above. Looking at your website this seems to have happened on numerous occasions for various players. Personally I wont be going back to this casino as 10 working days is too long to wait when all they have to do is return the funds. Apparently they had to wait to figure out what caused the problem etc..... but they can investigate the issue that caused it in their own time. Their casino messed up, pay the player, let them continue which this casino will not do.