Instaspin Casino - general discussion (page 5)

Hi, the important thing in this case is whether you are aware that you had another account there that was closed and whether this is true. The other thing I'm wondering is why did you close it? 

If you had an account there and you created another one, you can be glad that you got a refund and they didn't take everything because that is often a violation of casino rules. 

But I won't jump the gun and I'd rather have it explained to me. 

Genuine mistake really I have played at so many different casinos I forgot I had signed up to that particular 1, and seeing as I used all the same details you would think that it would be flagged and stop me creating a duplicate account.

interested to know what might have happened had I not won and continued making deposits, would they have refunded them all one I tried to make a withdrawal? I understand that the casinos hold all the power in these circumstances but it seem completely unreasonable

I understand and it's a great question. If they let you deposit then they should give you everything you deposited there but of course sometimes it depends on the circumstances of the case. The best thing would be if, as you said, the casino was notified right at registration that an account with the same data exists, or has self-exclusion and so on. This is not always the rule and therefore players have to watch out for such situations.

Hello,

I'm looking for someone how can help me with my complaint against Instaspin Casino. (https://casinoguru-en.com/instaspin-casino-player-s-winnings-are-confiscated-1)

If you knew someone please let me know! I won € 188.000,00 and the person how help me can get 20% from the money that I get! I hope somebody can help me, i think it's really unfair..

Hello, I don't think there's much we can do to help you with this because if there was, we'd certainly try. If you have multiple accounts then it doesn't matter who you find, but I don't think it will be possible to get more out of the casino. 

So even though I'm very sorry, it's a lesson for the future not to create multiple accounts, as many casinos don't have a mechanism to detect this when you register.

Hi does casino guru have a relationship with instaspin.com. I filed a complaint against them and just wondering if they are likely to engage properly or not. I'm new to this forum.

Does anyone respond on this forum?

We do respond; you just need to know that this is not a live chat, though. 🤷‍♀️

What do you mean if we have a relationship with them, please? If we can contact them?

We surely do if necessary. All you need to do is to file a complaint here.

Would you like to tell us about your issue?

I emailed you and awaiting a response

Please write all the information here on the forum; it is the best way of communicating, actually.

I did it on another thread....hope you will respond