IceCasino - general discussion (page 20)

It's great that you don't have to work for the whole day to have enough money, but it's definitely not due to playing in a casino. It's actually highly possible that if you didn't play at all, you'd even have more money 🙂

Hi Daniel! Can you somehow affect casino rating? Because their rules are unfair. They carryover your deposit wager to the next deposit. Example, you deposited 50k usd, and you lost it with one single bet (it is hard, but possible). They have 2x deposit wager. So you have 0 on your balance, and decide to deposit 1k usd. However to withdraw your money you will need to wager 52k usd ( 50k from previous deposit + 2k from this one). I have not seen any casino have such things. Can you plese somehow tell them it is unfair

Hello,

Jaro replied to your identical post right here. Just wanted you to know.

supeeer

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Hi

Hello. Do you have anything to say about Ice Casino, perhaps? 🙂

The platform leaves much to be desired in the mobile version AND WHEN YOU WITHDRAW FUNDS THEY DON'T DO IT IN TIME AND YOU HAVE TO LIVE CLAIMING. THEY THROW THE ASS TO "AN EXTERNAL PROVIDER" WHO IS NOT KNOWN AND YOU LOSE RECORD OF YOUR MONEY. 5 DAYS PASSED AND MY FUNDS ARE NOT ACCREDITED IN THE PERSONAL ACCOUNT

Hi, so as I see it, you didn't exactly get into the most pleasant situation. I'd like to ask you, though, about this sentence: "AND WHEN YOU WITHDRAW FUNDS THEY DON'T DO IT IN TIME AND YOU HAVE TO LIVE CLAIMING." What does it mean that the casino doesn't do it on time ? Does it have any indication of how quickly it pays out winnings ? Have you tried asking chat or support what the specific problem was ? Has your account been fully verified ? Sometimes it may take a bit longer to withdraw due to payment provider and third parties. 

We give the casino 14 days to resolve such a situation and if it persists after that time, I would then recommend filing a complaint and our team will try to see what is going on. 

Hopefully by then the casino will be able to resolve your situation. 

Every day I ask for the funds to be credited and they always give dissuasive answers

I understand that this situation can be frustrating, as the casino keeps saying that you have to wait another few days. However, I don't think it's completely terrible yet and since I mentioned that we are giving the casino 14 days, I would recommend to wait for some more time. 

From what I understand, chat mentioned that the withdrawal is currently being processed by a third party provider and they also recommend being patient. 

So that means we will have to wait for the time being, as the casino has nothing to do in this case either. 

Do you think that would be possible ?  

Since 09/08/2023 there was a withdrawal via pix in processing. Today, 09/15/2023, I noticed on the platform that it was rejected without any justification. The attendant informed that he would pass it on to the responsible sector, but highlighted that there is no defined deadline for responding.

I haven't seen any other platform take so long to process the withdrawal.

Hey. Hmm, that's pretty strange, but it's also better than when they give you a deadline that the casino doesn't meet in the end. 

As far as the withdrawal process is concerned, we give casinos 14 days to resolve such a request. If it takes longer than that, let us know so we can try to help you. 

However, it is not okay with me that the casino rejects a withdrawal and gives no reason. Anyway, in that position we will have to wait and see if the casino responds, and if not then I would recommend filing a complaint after the above mentioned time span. 

Would it be possible to let us know if you hear anything new ?

Since 09/08/2023 I have had a withdrawal via pix in processing. On 09/15/2023, I noticed on the platform that it was rejected without any justification. The attendant informed that he would pass it on to the responsible sector, but highlighted that there is no defined deadline for responding. He recommended that I redo the withdrawal request, which I did immediately.

On 09/16/2023 I contacted them again to find out the reason for canceling the transaction, they replied that: "There was a technical failure in the system"

To date, the withdrawal has not been processed. When contacting the customer service team again, 09/23/2023, they responded:

"Your withdrawal request is still being processed. Unfortunately, we have no influence on the processing time in this situation, because it is already being processed by the external supplier. You should receive it soon."

Please note that the verification procedure has already been completed.

It would be prudent for Casino Guru to review its assessment of IceCasino, considering that the problem presented with this slowness is serious, in my point of view.

Hello.

I fear that we just can't do that. Believe it or not, if you have created the complaint, we would allowed the casino 14 full days to verify the account and process the payout. Furthermore, if the casino states:

"Your withdrawal request is still being processed. Unfortunately, we have no influence on the processing time in this situation because it is already being processed by the external supplier. You should receive it soon."

I see that as a quite suitable explanation, though I understand you are not very fond of that. It remains to be said that we do not count the withdrawal speed in the safety index calculation because it is probably quite a different sort of experience based on the payment option chosen and the country of each player.

Read more right here: https://pt.casino.guru/as-nossas-avaliacoes-de-casinos

I understand how you must feel; if you feel like you need help, submit a complaint, and our specialists will look into that and most likely ask the casino representative for further statements: https://casino.guru/complaints/create

Based on my experience, this casino does not need to prolong the transactions; they also care about complaints. Thus, I would be patient.

For now, I thank you for sharing your concern with the community. Keep us posted!

I am a verified player.

I only have one account.

I DID NOT USE BONUSES.

I am a lawyer and I also guarantee that I have not broken any casino rules.

This casino is a scam

This casino's rating should be downgraded to 3. It's like the colleagues below say, deposits that disappear, winnings not credited to the bank, withdrawals impossible to make even if you are verified. The first 3 or four low withdrawals will be successful, the rest are rejected every 2,4 or 5 days. Support assists you 2 or 3 times and then blocks access to the attendant.

It is not fair that they maintain a 10 rating because after months, inconvenient complaints and modus operandi in true criminal conduct, by supposedly resolving the complaints after MONTHS, they maintain their reputation as safe. THIS CASINO IS NOT SAFE, DO NOT PLAY IT. It will not allow you to withdraw your winnings.

I encourage everyone to report them, I don't believe this casino is licensed.

Hello,

I can assure you that the casino is licensed. If you are convinced the casino has made some mistake, I urge you to submit a complaint: https://casino.guru/complaints/create

It's free - full details are listed in this guide.

What do you think? Is it worth a try?

So, today I would like to address all the haaaa???? Express situations in the Icecasino.

I have been registered since around February 23rd. The casino advertises daily bonuses that cannot be found anywhere else. And I think that's exactly why a certain category of people and such a mass of people keep returning there despite eternal frustration.

When I read the reviews here about ICE at the beginning, when it was still possible, I felt a shiver, for God's sake.

Obviously, no rational thinking person can avoid the idea that everything can go right with this evaluation story.

At this point I had my first withdrawal coming up and started to panic after studying the casino guru.

Who didn't have that?

Thousands of complaints, always the same dilemma. The same problems.

I don't need to mention them again, you just wait for your money like your best friend knows you're just paying for your funeral, it feels like war. You look for a few potatoes in hopelessness😂

Let me get to the point, I have had payouts in the small and medium 4-digit range three times so far. All of which, in terms of time spent and waiting time and requesting the same documents over and over again, etc., ultimately made you think.

Terrible. At some point they all arrived🥴 Yes, they pay out. Everything, and it takes time, if you have the nerve, everything is fine, that's all you need, time and nerves.

At some point then!!

I currently applied for €4500 on the 9th. First everything was rejected, again KYC even though it had been verified for a long time, flimsy new requests for selfies because of such a small amount for a casino of this size. 😑👁️👁️

Today is Friday the 13th. Well, I'll wait. The amount was divided into €400 and €200 partial transactions.

Yesterday there were suddenly 3 of them being processed, i.e. €1000 out of €4500, and today suddenly there was another €800 being processed. The remaining approximately half of the total amount is still untouched in the balance.

Not a peep in the bank account yet.

So, I'll definitely keep you updated.

Insofar as I haven't died until I have the bills in my hand, sorry for my vulgar comment.

I'll take it out of my mind, we'll all pay in.

I'll come with an update, assured😘😘😘

Update: Today is October 20th

On October 10th I applied for €4500 to be paid out.

I canceled and lost €300.

Last week it was 1x400, 2 days later it was 400€ again and after the weekend this week I received 200€, a total of 1000€ received.

It's been 10 days since the application!!

I had a huge fanfare and endless dialogues with the chat.

You are always assured that you should wait and you won't be cheated.

Today is October 20th and this morning, even though the processing is supposedly already with the external provider, they simply canceled €800 (2 TRANSACTION ID s) and put it back on the balance to play with 👁️🧠🧠🧠😡😡😡I'm stinking angry. They keep saying, don't worry, with this amount a maximum of 5 working days, then the money will be available again with a 5-day waiting period from some external provider.

I accepted that too and waited!!!

My Mastercard was fine, it always went to this card.

Now they say technical problems again, and it's not our fault.

10 days have passed today.

€2000 is still missing.

The €800 that they simply, I call it strategically, credited back to my balance today, without any plausible and legitimate reason, has been available for payment for 8 working days, and they simply credit it back.

With this drama I have completely lost my trust in the payout policy of this casino.

Why are you doing this to your loyal customers?

I still get €2000.

Today is 8 working days!!!

You simply post money back to the balance that has been in the payout for 8 working days😡😡😡

Then you wait for help in the chat, help seems to be there, an employee seems to be trying hard.

After waiting for 25 mins, please wait, I will check. Does he actually say that he is sorry that I got into such a situation and that the payout can sometimes take longer than the maximum stipulated in the terms and conditions. 😡😡😡😱 Oh yeah 😂😂😂😂

Boy, I'm not here just before a hundred, no, completely different numbers. DAMNED

I want everyone here to know how sophisticated the process is here😰

I just want to finally have my €2000.

It's so damn disappointing.

I will report on Monday!!!

Every detail, I promise, ICECASINO

I wanted to advertise for you, I was so happy about my little win😰

Update: Today is October 20th

On October 10th I applied for €4500 to be paid out.

I canceled and lost €300.

Last week it was 1x400, 2 days later it was 400€ again and after the weekend this week I received 200€, a total of 1000€ received.

It's been 10 days since the application!!

I had a huge fanfare and endless dialogues with the chat.

You are always assured that you should wait and you won't be cheated.

Today is October 20th and this morning, even though the processing is supposedly already with the external provider, they simply canceled €800 (2 TRANSACTION ID s) and put it back on the balance to play with 👁️🧠🧠🧠😡😡😡I'm stinking angry. They keep saying, don't worry, with this amount a maximum of 5 working days, then the money will be available again with a 5-day waiting period from some external provider.

I accepted that too and waited!!!

My Mastercard was fine, it always went to this card.

Now they say technical problems again, and it's not our fault.

10 days have passed today.

€2000 is still missing.

The €800 that they simply, I call it strategically, credited back to my balance today, without any plausible and legitimate reason, has been available for payment for 8 working days, and they simply credit it back.

With this drama I have completely lost my trust in the payout policy of this casino.

Why are you doing this to your loyal customers?

I still get €2000.

Today is 8 working days!!!

You simply post money back to the balance that has been in the payout for 8 working days😡😡😡

Then you wait for help in the chat, help seems to be there, an employee seems to be trying hard.

After waiting for 25 mins, please wait, I will check. Does he actually say that he is sorry that I got into such a situation and that the payout can sometimes take longer than the maximum stipulated in the terms and conditions. 😡😡😡😱 Oh yeah 😂😂😂😂

Boy, I'm not here just before a hundred, no, completely different numbers. DAMNED

I want everyone here to know how sophisticated the process is here😰

I just want to finally have my €2000.

It's so damn disappointing.

I will report on Monday!!!

Every detail, I promise, ICECASINO

I wanted to advertise for you, I was so happy about my little win😰