Houseofspins Casino - general discussion (page 7)

Yes, the statement is pending and another 60 euros left on account

Its s f…… shame thats what this is no matter how much money each of us is waiting for.

Problem is that there must still be players that they feed from since they are still very much operational.

I find it hard that they all of a sudden will start paying us after this so called "backlog" which is BS due to the fact that its a small casino.

Now I can access the site again. I don't understand what happened. However, I've had no reply to any of my e-mails, either from HouseOfSpins or Turbospins... I should hear back from UKGC soon, I'll keep you posted. 

Hi, if you have a problem I would recommend that you definitely file a complaint as it has been quite a long time since you haven't seen your money. 

Although it may seem unnecessary sometimes, if the casino does not respond and your complaint remains unresolved, the casino will be penalized. So it's always a good idea to go ahead and file it in cases like this. 

As for whether someone got paid, I haven't come across any actual situations where that has happened yet, as you can see. 🙁

Hi Jaro

Thank you for your help.

Where can I file this complaint?

I am sorry that you all have bad experiences with this casino. I saw that your complaint was unresolved because the casino didn't make an effort. The only good thing in such a case is that the casino at least gets black points for such behaviour. However, I know that sometimes it is a small patch for the players when they lose their money. 

I probably don't need to tell you that the best thing to do is to avoid this casino and not play here anymore.

So it's good that at least this small issue has been solved. 

Anyway, I don't think it's right when the casino ignores players, but as we can see you are not the only one in this case. 

As for the answer from UKGC, I will definitely wait and see what they come up with. I hope it will be good news. Good luck. 

You're welcome. 

You can file a complaint here on this link. 

Well, if the casino continues to handle the situation as it has been, I'm afraid it won't be resolved, but as I said, at least it will get black points, which will be a warning to other players, as this casino already has a low safety index.

I've just had a reply from the UKGC :

"It appears that you may not have been gambling under the licence that they hold with us. Some gambling businesses will hold more than one gambling licence. They may hold a licence with us to provide gambling and advertising activities in GB. But they may also have a separate one to provide gambling activities outside of GB.  

The gambling business will have more details about their licence on their website. This is usually displayed at the bottom of the home screen.  

We advise you to ask  which licence you were gambling under. You should then follow their correct complaints process. You will find this in their terms and conditions on their website.  

If you have been gambling under the GB licence, you will still need to follow the complaints process. This is because we do not have the legal powers to become involved in individual complaints"

I don't know what to think, I haven't answered them yet. If I understand this email correctly, HouseOfSpins is licensed in the UK?

Hi. According to this, yes:

https://find-and-update.company-information.service.gov.uk/company/14765800

Ii think this registering thing cannot be fake but their street address can be. I think goverment does not validate the address because all is electrical nowadays. I asked already from business park if there are company named vouchervawe but who suprised i didnt get answer.

Thats the thing they dont have any license and when you ask for it they litterly ignore your question.

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Jara

Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

22:07

22:07

I need your license details

22:07

Its 25 days later thats ridicilous

Hello

22:07

22:07

What are your license details

22:08

Mentioned nowhere

We in live support do not process withdrawals and have no influence over them.

I forwarded it now to finance department. The colleagues have a backlog of processing and are trying to catch up as quickly as possible.

22:08

22:08

I didnt say anything about a withdraw

Please send an email here support@houseofspins.com

22:09

Thank you

22:09

22:09

I did 10 times already

22:09

No answer on your license

I do not have access to that email

22:09

Someone will answer you as soon as possible

22:09

Thank you

22:09

22:09

Why is it so hard to give your license details

Please send an email

22:10

22:10

For the 10th time they dont answer!

Someone will answer you as soon as possible

22:10

22:11

Are you even reading

22:12

Can you reply with something else then your automatic answers

Sorry bur what do you mean ?

22:12

I do not understand you

22:12

22:12

I ask 3 times for your license company

Please send an email

22:12

22:12

Told you 3 times they dont respond on my emails

22:12

And that i mailed 10 times already

Someone will answer you

22:12

Still no money?

Thank you for your reply. It's pretty much the general answer you got. 

However, this casino has a fake license, so it is not licensed. This means that according to what the UKGC wrote to you and what we have on our website, you have nowhere to lodge a complaint as far as authority is concerned. 

What you are talking about and what you found is information about the owner and not the license. So the casino does not have a GB license.

It looks like you won't even get anywhere, because according to our website they have a fake license. So I'm not surprised that they don't answer you because they don't have any information. So sending them emails about the license will probably be useless. 

However, I asked my colleague what you could do to help you in the context of submitting a complaint, since you said that it doesn't work for you. Do you use a VPN ? Because if you do, it would be a good idea to turn it off. Alternatively, you could try another IP address, for example, try using mobile data. 

If you do that, let me know if you managed to set it up.

I meant that owner is registered in UK!

Jaro: can you answer honestly: is this casinoguru just community place or where do you get money maybe? From ads or maybe from different casinos?

I see this conversation is running in circles 🙁

I don't want to be harsh, but it doesn't matter where the owner comes from. Furthermore, this casino is faking its license, so what do you seek to achieve by asking the chat clerk? An honest answer?

To the second question, feel free to browse these explanations because we are asking this question from time to time, yet the explanation remains.

https://casino.guru/forum/competitions/closed-%e2%80%9cthe-best-casino%e2%80%9d-competition-for-iphone-13/37#post-32507

https://casino.guru/forum/feedback-and-suggestions/can-casino-guru-be-trusted

By the way, have you ever seen any ads on our website? 🙂

Their chat seams disabled now.

No money will ever be sent from these scammers!

Has anyone in here ever received their winnning??

They paid me 2 times before my last withdrawls..... so there is a small hope