Hold'N'Spin Casino - general discussion (page 5)

No, I Will stay away from this casino in the future 😅

Hi, I believe Nikolas will get back to you soon and answer you. Could you be patient for a moment please ? 

But nothing has changed yet and the casino is not responding ? 

I don't want to jinx it, but if things move forward I firmly believe that you will get your money eventually. I hope it happens and when it does, be sure to let us know. I will be waiting. 🙂

We all have the free will to decide, and I think you have learned your lesson, so I'm not surprised at all. Do you have any other favourite casino where you play ? 😉

they don't answer unfortunately.

I'm sorry that the casino doesn't communicate at all. Especially when the answer would certainly be useful in the context of why your situation occurred. 

However, since you still have an open complaint, our team will try to help you. We'll see where this goes. I'll keep my fingers crossed. Stay strong. 

thank you very much. I have hope and feel strong with you❤️🍀🍀

That's the spirit! Nikolas 🐱‍🏍will certainly do his best, so unless the complaint is closed, hope lives on! 🙌✨

Yes I have 😅 I like to play at spinero.com and winzie.com 😀 Never har any problems there 👏🏼

Winzie? I'm checking our database and it seems we don't have the casino there! Thanks for the tip. I already forwarded the website to our Data team for a review. How long time have you been playing there? Is it a new casino?

They have a whole chain of sisters casinos, from Infiniza Limited. You get free spins on deposits and there are no wagering requirements. The chat is so great and helpful 24/7.

I have played there for 6 months now 😀

Has anyone been paid back yet? I got an email but still nothing

I am so happy when you found a casino where you have fun and you also manage to win, plus good communication is also the key I think. If you are interested you can share some of your feelings about the casino in its official thread: https://casino.guru/forum/casinos/spinero-casino---general-discussion

Of course I don't mean that you have to do that, I just thought of it since you have good experience with them. 

Anyway, I wish you to continue to do well and have as many comfortable sessions as possible. ☘️

Hi, and what does the email say if I may know ? 

Nevertheless, I noticed that your complaint has been updated by Kristina and now she is asking some questions. Would it be possible to answer her here to let the case move forward ? 

From the last tournament I won 1500 euros, I tried to withdraw them with skrill and now I'm waiting for them to approve the transaction, I hope they do.

Can you please tell us then if you managed to withdraw the money or not ? I see that you still have an open complaint against this casino and you added this information to it, which I think was the right move. Did the casino also tell you what the reason is that it is taking one week ?

However, for the time being we will have to wait and see how the whole thing develops. 

I have no answer from them. I wrote an email that I am waiting for my withdrawal of funds to be approved by them, but as I knew, no response. they are not responding anywhere.... i will wait few days for them to approve my transaction and then i will take other measures but i am relying a lot on casino guru to help me. my complaint to you is about another problem to holdnspin related to the tournament with another 1500 euros. that is, the amount of them that I am waiting for is already 3,000 euros. I hope they will give me at least 1,500 euros...

Yes, I understand this case. I would probably not try to continue playing in this casino until I have solved the problem, so that there would not be any further issues. I am also upset when the casino is not able to respond and provide any information, as this would certainly be useful. 

Anyway, as I already mentioned our team will try to do their best and we will see how it all turns out. 

As for "other measures", what would you do in such a case ? 

I would look for people on the internet to protect players like me who are cheated by such kind of casinos like holdnspin and I can sue them. I remember there was a site that sued casinos that do similar things and don't pay customers their money. But we have time. if you think of more help please write here.

At the moment, I can think of nothing more than to wait for the development of the complaint and how it will eventually be resolved. So far, I see that the casino has some time to respond, but it has not yet resorted to it, which is a pity. 

However, I was thinking that if the casino does not respond and does not try to resolve this situation then your steps could still be directed to the licensing authority. I'm not saying that will solve the matter, but I would try that as well. But for now, let's try to be patient for a while. I really want to believe that this will be resolved, even if I am a little skeptical. Fingers crossed. 🤞