Hold'N'Spin Casino - general discussion (page 4)

I'll be glad. I would very much like to be positive and say that everything will be sorted out, but I am afraid of that. Good luck. ☘️

Can you enter the chat in holdnspin ? I can’t suddenly

no, can't log into holdnspin chat anymore. It's normal, they close the chat, maybe they're sick of reading negative comments about them lol... I think soon their site won't even exist and we won't even be able to log into their site, they'll just disappear, as well as the unpaid money owed to us. I urge Casino Guru to provide us with an alternative email to contact to sue the holdnspin team. I hope you have some information of real help because from holdnspin answer here, we will not see.

It is so frustrating that they are not paying our money. I also hope that casino guru can help us. Because the casino has not announced that they should close. Just because they close their chat, we have to keep trying to get our winnings. Or whether it might be possible to sue the casino. What about those they have a license from, can they do anything I wonder?

Hmm, I'm actually not too surprised that chat doesn't even respond because it's pretty much falling apart on them. But it's not right to cut every player and not give them anything. 

As far as email is concerned, we don't have any alternative and you can contact them at the email they have listed on their website. But I'm afraid if it won't end the same way and therefore without a reply. 

However, I was thinking about whether it would be appropriate to file a complaint with the licensing authority, but this is just an idea, because I'm not sure if it would be solved, although I'm of the opinion that you never get anything for trying. 

If you think about it, here is a link that might help you: https://casino.guru/licensing-authorities/curacao-license

I'm sorry, but I can't think of anything else at the moment, but I want to believe that with an open complaint there is still some possibility that the case will be solved, even though I'm not 100% convinced. 

I would also be happy if the team could help you and you got your money. 😥

As far as the license is concerned, I wrote about it in my previous post. I wish you good luck and if there is something new don't hesitate to let us know. 

Thanks for the information Jaro.

I will look at them.

Do you know if it would make any sense to sue the casino, has anyone else had success with it before? That is a lot of money that people have not received.

I think there should be a team of lawyers who can sue such casinos like holdnspin still there should be some protection for the people. It's like theft, it's just online theft, and it's a crime.

I know that there have been some such posts from players not about this particular casino, but they turned to lawyers. Sometimes they were more successful and sometimes not. However, since I am not a lawyer, I can't advise you if it would make sense, but at the very least you can consult with a lawyer to see if there is something you can do about it. That would probably make the most sensible decision for me.

Hello.

I just received my winnings today from the casino! I also hope that the others have received their winnings to.

Finally 👏🏼👏🏼👏🏼

Really? That is amazing. My emails are still going ignored. What was your payment method? I am waiting on a bitcoin wallet payment. Did they notify you first?

i am waiting for casino guru to respond to my email with complaint against holdnspin ...

I use skrill. But I just got one of those standard emails that my payment was approved. Haven't heard anything from the casino at all. But yesterday, I tried to cancel my payout, and set them to payout again. And tonight I had my winnings.

My complaint to casinoguro is awaiting a response from the casino. maybe that helped the process. I really hope you get your money to 🤞🏻🤞🏻🤞🏻

I also hope you get your money, at least now there is hope. It took 3 weeks to get my winnings.

i just want my 1500 euro tournament winnings...

Very good news indeed! ✨

What do you intend to do now, I wonder? Are you staying at this casino? 🤔

Hi there!

From what I see, we are waiting for you. According to the complaint timer, it seems you have a day or so to present details.

But I guess you already sent an email to Nikolas, did you? I just want to be sure you'll catch up with the timer.

Hey! We are also waiting for your response. Kindly check the complaint, please:

https://casino.guru/hold-n-spin-casino-player-believes-that-their-withdrawal-1

Thank you kindly 🙏

Hello, I have sent an email since November 4th, but I have not received a response from nikolas.b@casino.guru

I also received an email approving my withdrawals [through Skrill] however not received payment as of yet.

Will post an update in the next few days.