Hold'N'Spin Casino - general discussion (page 3)

I want a solution. They are procrastinating with withdrawals.

I want to file a complaint against them that they are stalling to buy time and introduce new victims in a deceptive way

You are deceitful and do not respond to messages via email and Telegram

They are incompetent, they don't want to pay me

Hi, did the casino also give a reason why the withdrawal is delayed ? Anyway, we give the casino 14 days to resolve the withdrawal request, so I don't think there is any need to panic when a few days have passed. 

However, if the casino tells you to send an email and they don't reply, I don't understand. 

As far as the complaint is concerned, I have already mentioned the time period we give the casino to resolve it. This means that I would recommend to wait and try to remind the casino what is going on with the withdrawal and find out more about the situation. 

Do you think that would be possible ? Of course, if you have any new information, feel free to let us know, but try to summarize it in one orderly post. It will be clearer than writing 10 posts about one sentence. 

I hope your situation will be resolved as soon as possible. 

Please provide answers to questions mainly in the complaint to Petronela- use this link: https://casino.guru/hold-n-spin-casino-player-s-winnings-are-delayed-due

Of course, you can also update us, but the complaint is paramount, especially if you need to answer questions to make the situation clearer for our complaint team. 

I'm sure you can handle it. I hope everything will be sorted out soon. 

Hello.

suddenly the casino site dosen’t work, and other people have the same problem. And the casino don’t reply!

we don’t get our winnigs either.

you suddenly can’t use the casino, because it says that gamblings not possible. And no deposit options. The support din’t reply. Haven’t heart anything in 4 days now. Other people have the same problem. The whitdrawel dosen’t come, so its very frustrating.

Holdnspin casino.

what is wrong whit Your casino site, and why can’t I get i touch whit you. And My winnings is delayed. What is going on ? And yes I pass the KEY!

mail: strikkedk@hotmail.com

Hi, I tried to access the page and I had no problem. Can you attach some screenshot that you can't get in ? 

As for not getting your winnings, how long has your situation been going on please ? Of course I'm sorry to see that support is not helpful and you didn't get any answer. Did the casino not say why your withdrawal was not confirmed ? Did you try to contact the casino by email ? 

I will wait for a reply. 

Hello Jaro.

Thank you for you’r answer.

This is frustrating, that they don’t reply at all. I even try to Call Them, but the phone number, dosen’t exist.

And yes I can log in, but don’t use the site. It says that there is no deposit options, and gamblings not possible. They don’t reply at all. It has been 5 days now. whitout any reply. I sent Them e-mails, but as far I can See from the Forum chat, other people can’t get in touch whit them eather. And I had no problems before. And my account is verified. My winnings is 950 euro.

regards

Rikke

I understand your frustration, because if the casino is unable to respond, that would make me angry as well. I am wondering if the casino is having some technical problems, but if they can't give any statement, that would be just a guess.

Anyway, you have a complaint, which also mentions that we give casinos 14 days to withdraw, so we'll see what happens and our team will try to help accordingly. For the time being we will have to be patient, although I know it is difficult. 

If there is any new information and the casino responds to you, would it be possible to let me know ? I am quite interested in your case so I will wait. Fingers crossed. 🤞🤞

How can they close down. They owe me and alot of other people money

how do we get what we are owed if they closed with no warning?

they have closed

What Can We do to get our money, when they just closed Down ?

Sadly there is not much to do, the casino won't react to complaints or anything, if they were decent they would send the funds to the most recent withdrawal method used by each user but we all know they won't do that (it would be amazing if they prove me wrong).

If they didn't warn they were closing so users could withdraw their funds before the closing took place, I doubt they have any intention of paying out, I can guarantee they closed with the sole intention of appropriating funds. I'm really sorry for everyone who lost money here, there is a big difference between losing money while gambling it and losing it simply because a casino stole it right away

Yes it is so wrong that they just shut down without telling us. and without paying us our winnings. I thought it was a good casino based on the reviews. But I have never experienced this before. and since the casino has not been on the market for a long time, they must have had bad intentions, or din’t know how to run a casino. But I hope they prove me wrong to, and give us our winnings.

Thank you Jaro, I will let you know.

Hi, I noticed that the casino was already closed and I'm very sorry. Are you trying to communicate with the casino, or are they answering you ? I'm not sure if I know the exact answer to how you get your money.

Anyway, I noticed that you have an open complaint with us, but I don't know if the casino will try to resolve your complaint or any others that are open against them. I would like to believe that you will eventually get your winnings and everything will turn out well, but I can't promise that. 

However, if you learn something new, would it be possible to let us know ?