Well, that's good news.
As far as the complaint is concerned, I understand that the case you are addressing directly in it has not yet been resolved. However, I firmly believe that if the casino was able to pay you 1,500 euros, you will be able to get your other money. Was it from that tournament you mentioned ?
I'll keep my fingers crossed and let me know if you got your money or not. Good luck. ☘️
The email asked to verify my country. I’ve had several withdrawals and have been verified about 12 months. The fine print shows which country’s are restricted from which providers. Betsoft gaming does not restrict Australians so I only ever played betsoft. Im
waiting on about 2400 euro now
I emailed them with a pending withdrawal and confirmation from them about the transaction. I also have another tournament win, but I don't expect to be credited with the winnings there.....
Right, so you're still missing money from your withdrawal that doesn't relate to the tournament and that's why the complaint is still going on. Anyway, I see the casino still hasn't responded, so hopefully that will change soon and you will be able to withdraw your other money. I'll be waiting to see how the whole thing develops.
The email asked to verify my country. I’ve had several withdrawals and have been verified about 12 months. The fine print shows which country’s are restricted from which providers. Betsoft gaming does not restrict Australians so I only ever played betsoft. Im
waiting on about 2400 euro now
And did you pass the verification of your country ? Did the casino tell you any reason why you have been waiting for quite a long time for your withdrawal ?
However, you have a complaint, so our team will try to help you. Please make sure you answer it promptly so that our team can try to resolve the case in a timely manner. I hope it all works out well in the end.
why not try emailing them to check the complaints here?Maybe you can change their mind if you email them and they start responding on the site here
They don’t reply I email almost daily for 6 weeks. I have a program that shows when emails are read. They read them but don’t reply
We essentially take this action when someone files a complaint on our website, in case you were not aware.
For that, we even have a specialized team made up of committed experts! That is why I am happy to see you have one that is active.
The problem I see is that this casino is not accepting new players, which usually indicates some real issues...
I think it would certainly be nice in such a case if the casino would comment on the complaint. However, I see that it hasn't happened for a week and I wonder how it will all turn out in the end. I would like to see this situation resolved, but I'm not sure. I hate to say it but we will have to wait. I'll keep my fingers crossed for you. 🤞
For the start of the week a great report. I like nothing better than when a player gets the money he fairly won and deserves. I think that after a month with the complaint you had with us, it's a satisfaction. 🎉🎉😉😊
Anyway, could I ask you to confirm that you got your money in the complaint as well ? It would certainly be good for our team and they can close this case.
As for the casino itself, are you going to stay with it or are you going to move in a different direction and play in a different one ?
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