HitNSpin Casino - general discussion (page 6)

Thanks for the info!

What information caught your eye, though? 🤔

You are welcome. Try us if you are interested in further talking. 🙂

To anyone that might be able to help. I am in urgent need of assistance with funds being withheld by hitnspin casino. I don't know what to do. Please can someone advise me....

Hey, I'm sorry you're in this situation. Can I ask what's going on and why the casino doesn't want to pay you? Did they tell you anything specific about what caused this situation? How long have you been waiting? 

Am I right in understanding that you still have the money in your gaming account, or did they take it all and you have nothing left? 

I'll wait for your reply.

Hi Yaroslav. IT was still in my account this morning but now it seems I've been locked out of my account. I took screenshots of all communication between them and myself and can forward it to you if needed. I've jumped through every hoop they asked me to and everytime it's a new story. The latest being I need to deposit 600 dollars to reach silver VIP status before I can withdraw because my account reached 30000 dollars at some stage during registration. This is not true and after asking for proof of this on numerous occasions, no proof has been provided simply because 8 know it doesn't exist....

Hmm, if you have done everything the casino has asked you to do and still nothing has happened, you cannot get your money, and you have even been blocked, I would recommend filing a complaint.

Click on this link and you can open it here 👈

Our team will try to help you if possible. 

The casino has a relatively high safety index, which is why I'm surprised that this is happening. They also ask for a relatively high deposit, which is not very common.  

So I would try what I said about filing a complaint, and hopefully we can achieve our common goal, which is to resolve everything fairly.

I hope you get your money back.

!!!!!!! https://hitnspin.com/de biggest scam site ever, had €2800 on it and over 20 free spins on €5, the free spins never paid out more than €200 and only €20 on a €5 stake, you only lose on the site and don't win, I advise everyone to stay away from it!!!!!

To be honest, I don't see it as a scam. Sometimes you just don't win, even if you bet $100. That's casino. But based on that, I wouldn't say the casino is a scam.

So do you have something else to say about the casino?

I had 50 free spins in my account without any money in the account, apparently they were the free spins bonuses from the deposit I had made, I started playing, I lost 2300 euros, they sent me that the turnover of the free spins was completed and suddenly they disappeared the 2000 euros and only put 300 in my account as a bonus.

Did you check what this bonus has and the maximum cashout, if any? That's why I wonder why they took your money.

Did you ask the casino?

I don't know what you're saying, what they told me was for a while, I really don't understand the reason either.

They told me that he hadn't bet on time.

According to the casino, you did not meet the time requirement. Sometimes bonuses have a time limit during which you must wager them, and according to support, you did not do so. However, you say that you did wager it. 

Also, from what I can see, you filed a complaint against HitnSpin Casino and are writing in a thread about Magius Casino. The screenshot also shows that you are solving the problem at HitnSpin, so could you please clarify this for me?

I think it would be best to wait for our team to find out more about this, because you are saying one thing, the casino is saying another, and I'm starting to get confused. 

They gave me 50 free spins, I logged into my account and started playing, I won 2300 euros with these free spins, but 300 euros were credited to my account if I was out of time, as they say, how did the 300 get credited???

PS, the issue with magius has been resolved, what I'm saying here concerns hitnspin.

I don't really understand why they took this step. 

However, as I said, we will have to wait for our team to resolve this and find out what was behind it all. 

It's all very confusing, and each side is saying something different. 

Do you have a record of the bonus you used somewhere in your bonus history? How long did you have to fulfill it? Did you ask the casino how it's possible that they let you keep some of the winnings from this bonus when you didn't fulfill it? 

I haven't received any answer that would allow me to understand what happened.

That's why I said we'll have to wait for our team to investigate. I hope we'll find out what we need to know from the casino when we contact them. 

I too hope they give me my money even though it seems like we're talking about unreliable people.

The most important thing will be to find out what to do with this bonus.

Depending on that, we will probably be able to tell you later whether it will be possible for you to get the money or not. 

Fingers crossed. 🤞