HitNSpin Casino - general discussion

If you want to discuss anything related to HitNSpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The chat is broken, no way of talking to the live agent...

Hello. Have you tried to contact the support, regarding this issue, by mail, perhaps? They should be able to give you some answers. What was the matter you needed to talk about with the chat, if I may ask?

All good now, managed to verify my acc in short time.

Thanks!

Hey. So the problem was with the verification of your account, right? I am glad that they were able to sort it out quickly. What about the "broken chat", was that fixed as well, is it working now?

Well, the problem with chat is that you have to type the comand " chat with operator" or something like that to get connected to the operator, otherwise its just bot reacting to key words like: withdraw, deposit etc.

Ohhh, like, really?

Not very user-friendly for my taste. Still, many casinos rely on chat bots, at least for the first few questions. But I'm still convinced certain matters, and especially issues, require a personal touch,... I'm probably getting too old for AI chats and bots alike 😀.

That's casino so......

All good now, managed to verify my acc in short time.

Thanks!

Glad to hear that. 👌 If you are interested, you can write a review for this casino about your experiences, just follow this link, please.🙂

Hello, please help, I have been waiting for a payout since March 29th, which has already been canceled several times by their side due to technical reasons, the chat is terrible. What should I do next?

Hi, we give casinos 14 days to resolve withdrawals, but I see that you're already past that deadline. I also learned that they have technical problems according to what you wrote and that's why it takes them over 2 weeks. Have you already verified your casino account ? 

Either way, in this case I would recommend you to lodge a complaint and our team will try to help you and we will see what can be done. Do you think you can take a shot with that ? 

If so, you have the possibility to file it here on this link.