Heats Casino - general discussion (page 2)

This casino recently held a tournament for wagers.

I had my doubts from the beginning because the prize money was unusually high compared to the size of the casino.

This was the ranking on the leaderboard 24 hours before the tournament ended.

I bet $200,000 in 24 hours.

After the tournament, this is the leaderboard presented to me by support.

I have seen many tournaments in many different casinos, but never a tournament where all the players suddenly bet this much on the last day.

Also, this casino has a system where you can see other people's real-time bets and high stakes on the site, but there was no history of players other than myself placing that many high stakes in the last 24 hours.

It is believed that this tournament was fictitious from the beginning.

If there are other players, etc. who participated in this tournament, please provide information.

Hello, may I make a kindly request?

The screenshot appears to be from a social media post, so I'm curious if the casino page also directly mentioned those awesome prizes. I must concur that the prize pool appears to be quite interesting; are there any other unusual specifics?

No. Suddenly, in chat, support informed me that a tournament was being held.

Despite such a high prize, the duration was only 3 days, and it was not announced on the website.

So it is very likely that the tournament itself was fictitious and a scam to get users to place large amounts of bets.

Well, this is kind of interesting. Did you check the account history or validity? You know, I have seen plenty of fake social media profiles offering incredible things to players... 🙁

If there has been no mention on the casino website at all, I would try to send link to the social media profile to the casino support for the confirmation.

This is not a social media post, but a so-called live chat feature within the casino site.

So there is no doubt that this is information sent out by the casino management.

The problem is that despite the fact that the first place prize is $40,000, which is an extraordinary amount considering the size of the casino, there is no announcement at all at the casino, and it is being communicated to only a few players via chat.

Furthermore, the casino allows players to view the betting history of others on the site, but there is no history of high stakes betting as shown on the leaderboard.

It is highly likely that the casino did not have any winnings available from the beginning and provided users with fake leaderboards.

If there were other users besides me who participated in the tournament as well, it would be verifiable.

I am sure that person would have been offered a different fake leaderboard than mine.

I see where you're heading, and thank you for the context. However, I'm uncertain about the best way to proceed. The lack of mention of this tournament on the casino's website primarily concerns me. I wonder how serious that would be if you submitted a complaint about, let's say, a possibly non-public tournament.

With all honesty, I can't tell for sure.

The casino submits a complaint that the participant was cheated out of the entry fee because the casino held a fictitious tournament, so you can have the casino submit data to prove that it was not fictitious.

I apologize for my lack of understanding. I did not understand the post well.

But you know the complaint process very well by now, so submit one and see. If I were you, I would add a full-screen screenshot of the offer, by the way — not cropped. It is important to prove the source in the first place, if you know what I mean.

Since I know that Casino Guru doesn't tolerate "bought" reviews, here's some evidence of how this casino got its good rating on Trustpilot:

As you can read, they don't require a personal opinion based on their own experience, but of course a 5-star rating!

Simply unbelievably brazen, and ultimately a fraud against all Trustpilot viewers who expect an authentic score to form their own opinion!

But, sadly, this practice is already commonplace in the world of online casinos...

Thanks for the info, it's a good thing we're not mentioned there too.

This probably proves how reliable user reviews are on some platforms.

However, it's good to have this kind of information, especially when players can see it.

We will definitely keep an eye on whether something like this happens to us too.

Thanks again.🙂

Terrible experience here and poor support from 'Chloe'. Had to open complaint on CG.

KYC was pending for over 3 weeks. Had money trapped in them. They then emailed to say they couldn't offer services to me so account was going to be closed. Told me to contact someone called 'Chloe'. Chloe was never on chat and account wasn't closed. Played the balance and got it up to 500. They then refused to process the funds, blamed me for playing. Refuse to take any responsibility for keeping account open and not refunding the balance. Would they have still honoured the refund if I had lost the balance when they allowed me to keep playing?

Sadly, I guess we'll have to figure it out together with you somehow. But why can't they offer their services to you? Is your country restricted, or do they have some other reason?