Heats Casino - general discussion

If you want to discuss anything related to Heats Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Attention Heats casino is the same casino as DEl ORO!

They don't have any valid license. Run away

Warning this is a rogue casino!

After having a dispute with them they just changed their Terms of Use to prove me wrong. And try to do everything to avoid their mistakes despite my evidence.

Absolutely a red flag casino so you are warned!!

They also operate illegally in The Netherlands but wont tell you that. In fact they support iDeal and offer a Dutch Live support (both are mandatory in The Netherlands, only thing they miss is a Dutch casino license).

We have the information included in our review as well that these two casinos are related; you are right.

They operate under the Comoros (Anjouan Gaming) as of now.

Have you got any kind of experience from this casino, please?

I am really sorry that you have to go through this kind of experience, but your complaint resolver Dominika has explained everything in your complaint thread:

"Unfortunately, it’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Do you have any supporting evidence that the casino has changed its terms and conditions?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino."

Please provide your reply to her whenever possible. We will keep an eye on this case until the end.

Dear Romeo, part of my explanations are in the previous pages! Now I have nothing more to add here, since I have hired a specialized lawyer. Wishing you a good day. Kind regards

Another skamers casino , withdraw Fe 10% of the money wtf

Hey, I see you have issues in more than one casino. With crypto withdrawals you obviously have to wait and deal with such things. Is this the first time this has happened to you? As long as it's such a small withdrawal I probably wouldn't mind so much but if it was a larger amount then it might be more unpleasant. 

Did you manage to withdraw despite the high fee?

stay away, fraud casino. if you win big they confiscate your money without any reason.

I have an open complaint for 2 months, casino gurus comlaint team says that they should give me back the 15000 they took from my account, but they only want to give me back 2000 as an compensation. they never admited that they treated me unfair and they stall my complaint.

I see Kubo is very likely about to update the complaint. I got the feeling the casino was done talking to you. In any case, hold on, please. Let Kubo get back to you; perhaps he has some news available.

When I started I was happy and was able to win 900 euros! But before you can withdraw you have to verify your identity, which is normal! It is insured within 48 hours! It is also said several times in the chat that it is accelerated! But nothing happens! Then 52 hours have passed and nothing! I wrote to support, no answer! Then in the chat you get no answer from support!? But from us girls! Then they said that the girls can't do anything, only the support!!! So who is the support now!!!??? I know a lot of casinos but I've never had such confusion and statements that are not true! The only email you get are chat logs! You are just put off but nothing happens, unfortunately! The casino writes that in a case similar to mine the player should write to support! But who is that if you don't get an answer! Only from the girls in the chat who aren't support either, as they say! I've never had that at any casino! Please verify yourself before you play because I can't predict what the outcome will be! Otherwise, the casino would be great!

Hey, so you're still not verified, yes? Are you waiting for your documents to be checked now? If it was the weekend I would give it some more time, although I can see that I would get quite lost in it, who should I write to when they speak in the live chat quite vaguely. 

However, I would not be skeptical and since this is an important process try to stay calm and see what happens next. You know that if nothing moves, you can let us know and we will try to help you.

Do you think you can hold out?🙂

Hello Jaro! I've opened a case, you can read more about it! https://de.casino.guru/heats-casino-die-auszahlung-des-spielers-verzogert-4 It's all a bit confusing! Because you get different answers to questions! At the weekend they say it's because of the large number of new players! Then today I asked about the working days and now that's the reason, etc. I'm also interested in information for player customers! If that's the case, it should say working days! Or it should be communicated that way in the chat! Thanks and kind regards, Jaro! And as I said, you don't get an answer from support!!!

I would also say that it should be clearly and understandably communicated so that the player knows what is going on. If it's still something else I wouldn't have a good feeling but let's wait for the verification. It will be important for it to be successful because without it you can't get the money out. 

If there is a problem, your complaint will hopefully solve it. 

If you hear anything new, please let me know because I'm quite interested in how it turns out.

Good luck.☘️

Thanks, everything's clear! Best regards!

Hello Jaro, one more thing! Another update! Now they're saying that: Our compliance team isn't available yet and the weekend opening hours affect the verification process. Although I was told this morning that there isn't a compliance team on the weekend!!! And before that, there were so many players! So the team isn't available on Mondays, working days either! Their goal is to gamble away my money, they're advising me to do it!!! See screenshot! Dear Jaro, I know a lot of casinos but I've never had this before!!!??? Then she wrote the following: Don't forget to check our RTP - it's the best of the year!

We have players winning double, five times and even ten times their balance per session

And I also see that you have already gotten a taste and have already started with huge winnings 😄

Update! I'm verified! The maximum withdrawal for new players is 1,000 euros! However, there's a fee! See the pictures! You have to upgrade to VIP to withdraw other amounts. Higher amounts depend on how much you deposit! I received the money immediately via Skrill! Best regards, Jaro!

Well done, I'm delighted. As for the fee, I see it was €20, which is not terrible. You got the money pretty quickly after you were verified which is nice.

So are you going to stay here?😉

Yes, I will, and thank you for your cooperation! I've already left reviews on Casinoguru, and I'll continue to do so! Have a nice day!

We truly appreciate that. 😉

And surely come back whenever you'd like to tell us about any experience with this or other casino.